Powerful, efficient communications for a 24/7 world
Ultra-fast deployment. Easy management. Proven results.
Scale operations up or down with ultra-fast deployment. Improve first-call resolution with skills-based routing and multi-channel capabilities. Monitor and document results, with great reporting features and automatic reporting. And amplify results, with instant integration with Salesforce, NetSuite, and workforce optimization software.
Why is 8x8 so trusted by companies in the HR outsourcing, property management, help desk support, and other BPO areas? These firms all have one thing in common: they need a reliable, flexible contact center solution for follow-the-sun client support. And 8x8’s Virtual Contact Center has everything they need: workforce optimization, easy-to-use features for agents and supervisors and quality management capabilities. Plus, it works with a wide variety of third-party software such as Salesforce, NetSuite—and of course, with 8x8’s top-notch international business phone service.
Cloud Call Center Tech for Outsourcers
This Frost and Sullivan report explains the setbacks posed by traditional contact center, and explores the possibilities of a next-generation virtual contact center including:
- How an omni-channel system simplifies, yet improves, the overall customer experience
- The benefits of virtual contact centers and employing a work-at-home model
- How cloud-based, Software-as-a-Service can bring new capabilities without depleting resources
- What to look for in a hosted contact center provider