Caller ID, Call Blocking and Do Not Disturb

Caller ID and caller blocking services plus do not disturb buttons give you added productivity and privacy.

Key Benefits

  • Know who is calling before you pick up to determine whether you want to answer or let the call go directly to voicemail.
  • Opt to standardize outgoing caller ID information across your organization to give your customers a consistent look when your organization calls them.
  • Block your own caller ID from being displayed on the screen of the person you are calling.
  • Send all calls directly to voicemail when you activate the do not disturb button.
  • Know who is calling before you pick up to determine whether you want to answer or let the call go directly to voicemail.
  • Opt to standardize outgoing caller ID information across your organization to give your customers a consistent look when your organization calls them.
  • Block your own caller ID from being displayed on the screen of the person you are calling.
  • Send all calls directly to voicemail when you activate the do not disturb button.

Learn more about Caller Features

Pro Tips

  • Deskphone models often have steps to enable and disable features like Do Not Disturb. The 8x8 Support Website contains instructions for many phones including several Poly models.
  • Administrators have the flexibility to set caller ID and blocking rules for each extension. Check out 8x8 Admin Console or Account Manager to select the options right for you.
  • 8x8 Work Apps provide an easy-to-use visual log of caller information for users to access on their desktops or mobile devices. This includes caller information including name, if the caller is in your directory, and phone number.
  • Eliminate your employees' names and extensions from being visible to callers by creating custom caller ID Information.

Active Directory Integration

In one platform, manage your complete phone system across all your office locations. Orchestrate how all your auto attendants work from any location with Configuration Manager (X Series) or Account Manager. Create rules that dictate call flows from easy-to-use drop-down menus. An example of this would be to create menus that allow callers to press a number to reach their desired department.

Blocking Adds Privacy and Productivity

Reduce spam and other types of non-productive calls by automatically blocking them before they reach a company extension. It can be done directly within the 8x8 Work for Desktop app or inside Admin Console or Account Manager.