NiCE Cognigy

With 8x8 Intelligent Customer Assistant, Cognigy plugs directly into your 8x8 Contact Center to embed enterprise‑scale AI Agents across voice, messaging and digital channels. Because the integration is native, you deploy intelligent automation quickly, without any rip and replace.

Underpinned by our Agentic AI architecture, Cognigy delivers human‑level conversations, real‑time reasoning and responses shaped by each customer’s context. These AI Agents automate everything from intent detection to full transactional flows and task resolution and when needed, they hand over to 8x8 live agents with full context and continuity.

By combining Cognigy and 8x8, you cut handling time, boost resolution rates and scale service throughput without enlarging your head‑count. The result: a flexible, secure, future‑ready AI layer that strengthens every interaction in the 8x8 ecosystem.

Benefitslink to this section

• Native integration into 8x8
• Industry-specific pre-trained AI Agents
• Multilingual call and chat support (100+ languages)
• Seamless integration with existing enterprise systems
• Leverages memory and context for hyper-personalized interactions
• Absorbs enterprise knowledge to accurately answer any customer query
• Real-time assistance and actionable service insights for human agents

Featureslink to this section

• Natural, humanlike voice and dialogues
• 30+ channel connectors (phone & digital messaging)
• Plug-and-play contact center connectivity
• Multi-model LLM orchestration
• Low-code graphical editor
• 100+ prebuilt backend and third-party integrations
• Award-winning NLU 100+ languages
• Built-in conversational analytics
• AI Ops Center & Business Dashboard
• SOC 2 & ISO certified, GDPR and HIPAA compliance

Prerequisiteslink to this section

8x8 X6, X7, or X8

Security & Compliancelink to this section

Developer: NiCE Cognigy

Location: United States

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