Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

Create Winning Experiences with Our Cloud Contact Center

  • Boost engagement, collaboration and operational effectiveness for customer success
  • Design better experiences, activate agent potential and support new ways of working
  • Explore patterns and trends, extract meaningful insights and act with confidence
  • Reduce IT dependency and ensure ongoing success with a reliable and secure platform
  • Boost engagement, collaboration and operational effectiveness for customer success
  • Design better experiences, activate agent potential and support new ways of working
  • Explore patterns and trends, extract meaningful insights and act with confidence
  • Reduce IT dependency and ensure ongoing success with a reliable and secure platform

Live WebinarHitting a home run with employee and customer experiences

Are your employees and customers your biggest fans? For the Kansas City Royals, they are! Join us to hear their Senior Director of Technology Brian Himstedt share how the Royals have empowered their operate-from-anywhere workforce with unified voice, video, messaging and chat, and delivered an exceptional multi-channel fan experience with 8x8’s cloud-based contact center platform.

Thursday, October 29 | 11am PT / 2pm ET / 6pm GMT

Live WebinarHitting a home run with employee and customer experiences

Are your employees and customers your biggest fans? For the Kansas City Royals, they are! Join us to hear their Senior Director of Technology Brian Himstedt share how the Royals have empowered their operate-from-anywhere workforce with unified voice, video, messaging and chat, and delivered an exceptional multi-channel fan experience with 8x8’s cloud-based contact center platform.

Thursday, October 29 | 11am PT / 2pm ET / 6pm GMT

Contact Center Support & Services

Training

Support

Professional Services

Integrations

Suite of courses to facilitate learning and development.

The support you need to ensure business success.

Global consulting and implementation support.

Get more from your 8x8 business phone when you connect to mail, messaging and other 3rd party software.

Training

Support

Suite of courses to facilitate learning and development.

The support you need to ensure business success.

Professional Services

Integrations

Global consulting and implementation support.

Get more from your 8x8 business phone when you connect to mail, messaging and other 3rd party software.

Training

Suite of courses to facilitate learning and development.

Support

The support you need to ensure business success.

Professional Services

Global consulting and implementation support.

Integrations

Get more from your 8x8 business phone when you connect to mail, messaging and other 3rd party software.

8x8 gives us transparency, which helps us deliver a great customer experience.
8x8 gives us transparency, which helps us deliver a great customer experience.

Plans & Pricing

Call center solutions are available in standalone plans, or as part of a communications suite.

Contact Center

Standalone offerings

Add Communications

+Phone, video & chat

Contact Center essentials with robust analytics

One interface for voice and digital interactions

Advanced auto dialing, quality management and analytics

Contact Center essentials with robust analytics

One interface for voice and digital interactions

Advanced auto dialing, quality management and analytics

Build Your Bundle

Enter the quantity of licenses that you are interested in for each tier, and get a tailored quote.

Contact Center - Voice

$90

Contact Center - Omnichannel

$110

Contact Center - Advanced

$150

Business Phone
Minute Bundles (4K minutes)47 Countries47 Countries47 Countries
Contact Center
Outbound predictive dialer
ACD
Customer Surveys
CRM
Digital Channels
Analytics
CX Analytics
Quality Management
Screen recording
Speech Analytics