- Boost engagement, collaboration and operational effectiveness for customer success
Contact Center
A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.
Create Winning Experiences with Our Cloud Contact Center
- Design better experiences, activate agent potential and support new ways of working
- Explore patterns and trends, extract meaningful insights and act with confidence
- Reduce IT dependency and ensure ongoing success with a reliable and secure platform
- Boost engagement, collaboration and operational effectiveness for customer success
- Design better experiences, activate agent potential and support new ways of working
- Explore patterns and trends, extract meaningful insights and act with confidence
- Reduce IT dependency and ensure ongoing success with a reliable and secure platform
Contact Center Software Features
Live WebinarHitting a home run with employee and customer experiences
Are your employees and customers your biggest fans? For the Kansas City Royals, they are! Join us to hear their Senior Director of Technology Brian Himstedt share how the Royals have empowered their operate-from-anywhere workforce with unified voice, video, messaging and chat, and delivered an exceptional multi-channel fan experience with 8x8’s cloud-based contact center platform.
Thursday, October 29 | 11am PT / 2pm ET / 6pm GMT
Live WebinarHitting a home run with employee and customer experiences
Are your employees and customers your biggest fans? For the Kansas City Royals, they are! Join us to hear their Senior Director of Technology Brian Himstedt share how the Royals have empowered their operate-from-anywhere workforce with unified voice, video, messaging and chat, and delivered an exceptional multi-channel fan experience with 8x8’s cloud-based contact center platform.
Thursday, October 29 | 11am PT / 2pm ET / 6pm GMT
Contact Center Support & Services
Training
Support
Professional Services
Integrations
Suite of courses to facilitate learning and development.
The support you need to ensure business success.
Global consulting and implementation support.
Get more from your 8x8 business phone when you connect to mail, messaging and other 3rd party software.
Training
Support
Suite of courses to facilitate learning and development.
The support you need to ensure business success.
Professional Services
Integrations
Global consulting and implementation support.
Get more from your 8x8 business phone when you connect to mail, messaging and other 3rd party software.
8x8 gives us transparency, which helps us deliver a great customer experience.
8x8 gives us transparency, which helps us deliver a great customer experience.
Plans & Pricing
Call center solutions are available in standalone plans, or as part of a communications suite.
Contact Center
Standalone offerings
Add Communications
+Phone, video & chat
Contact Center essentials with robust analytics
One interface for voice and digital interactions
Advanced auto dialing, quality management and analytics
Contact Center essentials with robust analytics
One interface for voice and digital interactions
Advanced auto dialing, quality management and analytics
Build Your Bundle
Enter the quantity of licenses that you are interested in for each tier, and get a tailored quote.
Contact Center - Voice
$90
Contact Center - Omnichannel
$110
Contact Center - Advanced
$150
Business Phone
| Minute Bundles (4K minutes) | 47 Countries | 47 Countries | 47 Countries |
Contact Center
| Outbound predictive dialer | |||
| ACD | |||
| Customer Surveys | |||
| CRM | |||
| Digital Channels |
Analytics
| CX Analytics | |||
| Quality Management | |||
| Screen recording | |||
| Speech Analytics |