8x8 Contact Center means every agent, tool, and customer signal finally works as one.
How long it takes a new agent to hit full productivity, costing 5-10% of total agent spend. (McKinsey)
What agent attrition costs a typical 500-seat US contact center every year.
(ContactBabel)
Fragmented systems hide the full customer story. 8x8 unifies every interaction across internal, external, human, and bot touchpoints so you can see what's really happening and act on it.
Legacy tools burn agents out and slow resolution times. One intelligent workspace means less toggling, less rework, and more time actually helping customers.
Whether it's peak season or a new market, 8x8 scales without adding complexity. A hardened communications platform migration strategy means deployments in days with minimal disruption.
One workspace, zero busywork. AI handles simple inquiries and surfaces sentiment, history, and summaries to cut handle time and balance human judgment with automation.
Top Features
Less data-stitching, more action. Unify UCaaS, CCaaS, CPaaS and third-party data for complete visibility and faster first contact resolution.
Top Features
Start with AI in the workflows you already use, scale at your own pace, and prove ROI before making costly commitments.
Top Features
Design custom voice and digital agents with natural language who can handle calls around the clock, create self-service flows, and route to live teams with full context.
Top Features
Stop escalations, confirm appointments, and more by proactively reaching customers across every unified channel.
Top Features
One workspace, zero busywork. AI handles simple inquiries and surfaces sentiment, history, and summaries to cut handle time and balance human judgment with automation.
Top Features
Less data-stitching, more action. Unify UCaaS, CCaaS, CPaaS and third-party data for complete visibility and faster first contact resolution.
Top Features
Start with AI in the workflows you already use, scale at your own pace, and prove ROI before making costly commitments.
Top Features
Design custom voice and digital agents with natural language who can handle calls around the clock, create self-service flows, and route to live teams with full context.
Top Features
Stop escalations, confirm appointments, and more by proactively reaching customers across every unified channel.
Top Features
Customer support is just the beginning. Here's the full platform.
“Since implementation, Cape Air has seen 90% fewer abandoned calls, an 85% faster average speed of answer, a 95% reduction in hold time, and an 8% drop in handle time. Combined with an 80% decrease in attrition, these gains reflect the value of retaining experienced agents.”
Tom Rocharz
Director of Contact Centers, Cape Air
Eliminate customer friction, agent burnout, and operating costs from one platform.
Customers reach the right agent on the right channel, full context every time.
Surface the right knowledge and next steps in real time so agents resolve faster and stress less.
Prove AI ROI fast with the Builder that creates, tests, and deploys it. No flowcharts required.
Improve agent productivity and service level compliance by forecasting, scheduling, and tracking.
One platform for voice, video, chat, and messaging so teams stay aligned and nothing gets missed.
From finance to sales and customer success, every team can play a vital role in shaping CX.
Voice, chat, email, SMS, RCS, video, and social on one platform so conversations stay connected.
Go beyond scheduling to improve performance, accuracy, and agent engagement across every interaction.
Everything you need to know about 8x8 Contact Center before you decide.
In this 30–40-minute live demo, you’ll follow a connected customer journey powered by 8x8.
To meet "now" speed expectations, your contact center needs better workflows. Learn how AI amplifies human agents for faster resolution, reduced contacts, and higher CSAT.
Evaluate 10 key CCaaS providers in The Forrester Wave™️ Q2 2025 report. Learn how AI is changing platforms and why 8x8 is a Strong Performer.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
