8x8 for Retail

A single cloud communications platform that connects stores, logistics, and contact center agents with omnichannel experiences to deliver the highest level of customer satisfaction, optimize revenue opportunities, and build brand loyalty.

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Deliver the highest customer experience

Build customer loyalty with omnichannel communications and CRM integration, AI-powered insights and automation for self-service and e-commerce.

Improve revenue generation

Maximize every revenue opportunity with seamless workflow integration, call analytics, call recordings, payment processing, and SMS marketing.

Build a connected workforce

Connect agents, field, and store communications with suppliers, on a single platform across multiple devices for a one-touch resolution to customer inquiries.

Create sustainable and secure organizations

Centralize administration with a single governance and privacy policy to protect customer data on a cloud-based platform and reduce carbon emissions.

Deliver the highest customer experience

Build customer loyalty with omnichannel communications and CRM integration, AI-powered insights and automation for self-service and e-commerce.

Improve revenue generation

Maximize every revenue opportunity with seamless workflow integration, call analytics, call recordings, payment processing, and SMS marketing.

Build a connected workforce

Connect agents, field, and store communications with suppliers, on a single platform across multiple devices for a one-touch resolution to customer inquiries.

Create sustainable and secure organizations

Centralize administration with a single governance and privacy policy to protect customer data on a cloud-based platform and reduce carbon emissions.

Deliver the highest customer experience

Build customer loyalty with omnichannel communications and CRM integration, AI-powered insights and automation for self-service and e-commerce.

Improve revenue generation

Maximize every revenue opportunity with seamless workflow integration, call analytics, call recordings, payment processing, and SMS marketing.

Build a connected workforce

Connect agents, field, and store communications with suppliers, on a single platform across multiple devices for a one-touch resolution to customer inquiries.

Create sustainable and secure organizations

Centralize administration with a single governance and privacy policy to protect customer data on a cloud-based platform and reduce carbon emissions.

Deliver the highest customer experience

Build customer loyalty with omnichannel communications and CRM integration, AI-powered insights and automation for self-service and e-commerce.

Improve revenue generation

Maximize every revenue opportunity with seamless workflow integration, call analytics, call recordings, payment processing, and SMS marketing.

Build a connected workforce

Connect agents, field, and store communications with suppliers, on a single platform across multiple devices for a one-touch resolution to customer inquiries.

Create sustainable and secure organizations

Centralize administration with a single governance and privacy policy to protect customer data on a cloud-based platform and reduce carbon emissions.

LSH Auto improves customer experiences with 8x8

Improve CX and Accelerate Revenue with Sales Assist

Create easy, frictionless opportunities for your customers to do business with your company. Sales Assist personalizes each customer experience to offer the high-quality care your customers have come to expect, while increasing your bottom line.

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In-store, online, omnichannel

Streamline customer interactions across all communications channels with an intuitive, design-led interface for bringing together in-store and online shopping experiences on a cloud-based platform.

Connect customers with agents across locations and devices and deliver personalized customer experiences every time to maximize every revenue opportunity and improve customer satisfaction.

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Build loyalty with personalization

Improve contact center performance, personalize experiences, and maximize revenue opportunities with instant and valuable feedback on how effectively and empathetically customers are being serviced. Prompts guide agents to boost customer service to build brand loyalty and deliver the best possible outcomes.

Integrate outcomes into automated workflows, facilitate script adherence for compliance, and bring staff up to speed more quickly.

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Speed up order processing

Provide seamless experiences for shoppers and speed up order processing with a simplified PCI DSS payment process. Agents can stay connected to offer support, while customers are directed to a secure payment interface within an IVR structure and can make payments using DTMF/keypad tones to ensure maximum security and protect business integrity.

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