8x8 Sales Assist - Retail starts with great customer experiences

Improve overall customer experiences and accelerate revenue by streamlining your approach to sales and service in your contact center. Create frictionless opportunities for customers to enjoy your brand.

Contact Sales

Accelerate revenue generation

Create easy, frictionless opportunities for your customers to purchase your products or services.

Deliver personalized customer journeys

Personalize the customer experience by connecting each step a customer takes when they contact your company.

Enable a connected workforce

Connect agents via a single interface to all the information they need to satisfy customer inquiries.

Provide a reliable, secure solution

Extend reliability and security across your entire enterprise to offer consistent, safe interactions.

Accelerate revenue generation

Create easy, frictionless opportunities for your customers to purchase your products or services.

Deliver personalized customer journeys

Personalize the customer experience by connecting each step a customer takes when they contact your company.

Enable a connected workforce

Connect agents via a single interface to all the information they need to satisfy customer inquiries.

Provide a reliable, secure solution

Extend reliability and security across your entire enterprise to offer consistent, safe interactions.

Accelerate revenue generation

Create easy, frictionless opportunities for your customers to purchase your products or services.

Deliver personalized customer journeys

Personalize the customer experience by connecting each step a customer takes when they contact your company.

Enable a connected workforce

Connect agents via a single interface to all the information they need to satisfy customer inquiries.

Provide a reliable, secure solution

Extend reliability and security across your entire enterprise to offer consistent, safe interactions.

Accelerate revenue generation

Create easy, frictionless opportunities for your customers to purchase your products or services.

Deliver personalized customer journeys

Personalize the customer experience by connecting each step a customer takes when they contact your company.

Enable a connected workforce

Connect agents via a single interface to all the information they need to satisfy customer inquiries.

Provide a reliable, secure solution

Extend reliability and security across your entire enterprise to offer consistent, safe interactions.

Improve customer experience and accelerate growth

Connecting the customer journey for great CX

When reaching out to retailers, customers often like to begin with a self-service experience. If they need more in-depth help with a product or service or would like to switch to a live agent, it is important to pass along all of the information from that initial experience. Sales Assist connects these experiences to streamline purchases and make the buying experience easy and enjoyable for every customer.

View Intelligent Customer Assistant

Enhancing the Agent Experience

Empowering your agents is essential to providing great customer experiences. Armed with the right information and the right tools helps them to focus on what matters most—your customers. With everything on a single interface, your agents have the information they need to quickly and effectively help every customer.

View Agent Workspace

Provide personalized service and support

As a retailer it pays to know your customers, from their past interactions and purchase history to communication preferences and buying patterns, in order to personalize each experience a customer has with your company.

Understanding each customer allows your agents to act efficiently and help them with a purchase or resolve their issue quickly, every time.

View CRM Integrations

Engage customers on their channel of choice

Give your customers choice when it comes to how they connect with your retail business. Allowing them to choose their preferred channel (web chat, bot, social media, SMS, email or voice) provides another level of personalization to each interaction. Plus, with omnichannel routing you can connect customers to the right resource based on their request, adding to their unique experience with your company.

View omnichannel routing

Reliability, uptime and security in a single cloud-based solution

In retail, even a few minutes of downtime can mean missed opportunities and loss of revenue. Also, consider the customer frustration and dissatisfaction with your brand. Uptime is critical, and 8x8 keeps you in the loop regarding our status at all times.

Securing your personal information is among the highest priorities at 8x8. As a retailer, you are able to offer your customers with unmatched data security as well as secure, compliant, financial transactions from anywhere in the world.

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