8x8 Agent Workspace

Intuitive, design-led interface that streamlines customer interactions while delivering a simpler, efficient, and more engaging way for agents to keep productivity high and customer experiences powerful.

Agent Workspace.png
Agent Workspace.png

Improve customer interactions

Engage with your customers whenever they want, on their channel of choice.

Increase engagement

Provide an intuitive, fun, and simple interface making it easy for your agents to manage their day.

Minimize training requirements

Improve interaction handling speed with a simplified user experience.

Reduce customer churn

Quickly access collaboration tools from within the Agent UI for expert assistance on customer issues.

Improve customer interactions

Engage with your customers whenever they want, on their channel of choice.

Increase engagement

Provide an intuitive, fun, and simple interface making it easy for your agents to manage their day.

Minimize training requirements

Improve interaction handling speed with a simplified user experience.

Reduce customer churn

Quickly access collaboration tools from within the Agent UI for expert assistance on customer issues.

Improve customer interactions

Engage with your customers whenever they want, on their channel of choice.

Increase engagement

Provide an intuitive, fun, and simple interface making it easy for your agents to manage their day.

Minimize training requirements

Improve interaction handling speed with a simplified user experience.

Reduce customer churn

Quickly access collaboration tools from within the Agent UI for expert assistance on customer issues.

Improve customer interactions

Engage with your customers whenever they want, on their channel of choice.

Increase engagement

Provide an intuitive, fun, and simple interface making it easy for your agents to manage their day.

Minimize training requirements

Improve interaction handling speed with a simplified user experience.

Reduce customer churn

Quickly access collaboration tools from within the Agent UI for expert assistance on customer issues.

Purposeful Design. Powerful CX.

Introducing 8x8 Agent Workspace, an intuitive, design-led interface that
streamlines customer interactions and offers agents a simpler, more efficient, and engaging way to deliver positive, powerful customer experiences.

See it in action 👉 https://www.8x8.com/products/contact-center/agent-workspace

---

Twitter: https://twitter.com/8x8
LinkedIn: https://www.linkedin.com/company/8x8
Facebook: https://www.facebook.com/8x8inc/

Purposeful Design. Powerful CX.

Introducing 8x8 Agent Workspace, an intuitive, design-led interface that
streamlines customer interactions and offers agents a simpler, more efficient, and engaging way to deliver positive, powerful customer experiences.

See it in action 👉 https://www.8x8.com/products/contact-center/agent-workspace

---

Twitter: https://twitter.com/8x8
LinkedIn: https://www.linkedin.com/company/8x8
Facebook: https://www.facebook.com/8x8inc/

Purposeful Design. Powerful CX.

Introducing 8x8 Agent Workspace, an intuitive, design-led interface that
streamlines customer interactions and offers agents a simpler, more efficient, and engaging way to deliver positive, powerful customer experiences.

See it in action 👉 https://www.8x8.com/products/contact-center/agent-workspace

---

Twitter: https://twitter.com/8x8
LinkedIn: https://www.linkedin.com/company/8x8
Facebook: https://www.facebook.com/8x8inc/

Purposeful Design. Powerful CX.

Introducing 8x8 Agent Workspace, an intuitive, design-led interface that
streamlines customer interactions and offers agents a simpler, more efficient, and engaging way to deliver positive, powerful customer experiences.

See it in action 👉 https://www.8x8.com/products/contact-center/agent-workspace

---

Twitter: https://twitter.com/8x8
LinkedIn: https://www.linkedin.com/company/8x8
Facebook: https://www.facebook.com/8x8inc/

Rejuvenate CX through agent experience.

Upgrade the agent interface to directly impact the customer experience across any of their preferred channels.

The 8x8 Microsoft Teams-certified contact center means a robust integration between Microsoft Teams and Agent Workspace including a presence integration, contact directory and the ability to initiate a chat in Microsoft Teams. Reducing AHT and increasing FCR, this integration enables agents to seek real-time guidance from supervisors or subject matter experts - even those outside the contact center - without leaving the customer interaction.

AgentUI-1.png

Rejuvenate CX through agent experience.

Upgrade the agent interface to directly impact the customer experience across any of their preferred channels.

The 8x8 Microsoft Teams-certified contact center means a robust integration between Microsoft Teams and Agent Workspace including a presence integration, contact directory and the ability to initiate a chat in Microsoft Teams. Reducing AHT and increasing FCR, this integration enables agents to seek real-time guidance from supervisors or subject matter experts - even those outside the contact center - without leaving the customer interaction.

AgentUI-1.png

Rejuvenate CX through agent experience.

Upgrade the agent interface to directly impact the customer experience across any of their preferred channels.

The 8x8 Microsoft Teams-certified contact center means a robust integration between Microsoft Teams and Agent Workspace including a presence integration, contact directory and the ability to initiate a chat in Microsoft Teams. Reducing AHT and increasing FCR, this integration enables agents to seek real-time guidance from supervisors or subject matter experts - even those outside the contact center - without leaving the customer interaction.

AgentUI-1.png

Rejuvenate CX through agent experience.

Upgrade the agent interface to directly impact the customer experience across any of their preferred channels.

The 8x8 Microsoft Teams-certified contact center means a robust integration between Microsoft Teams and Agent Workspace including a presence integration, contact directory and the ability to initiate a chat in Microsoft Teams. Reducing AHT and increasing FCR, this integration enables agents to seek real-time guidance from supervisors or subject matter experts - even those outside the contact center - without leaving the customer interaction.

AgentUI-1.png

Intuitive

Upgrade the agent interface to an intuitive, easy-to-use, and fun application to enhance productivity.

Simple

Seamlessly handle all interactions through a single pane of glass to minimize complexity.

Personalized

Present context across all channels, and leverage Al summarization in external CRMs to empower agents to effortlessly personalize customer experiences.

Intuitive

Upgrade the agent interface to an intuitive, easy-to-use, and fun application to enhance productivity.

Simple

Seamlessly handle all interactions through a single pane of glass to minimize complexity.

Personalized

Present context across all channels, and leverage Al summarization in external CRMs to empower agents to effortlessly personalize customer experiences.

Intuitive

Upgrade the agent interface to an intuitive, easy-to-use, and fun application to enhance productivity.

Simple

Seamlessly handle all interactions through a single pane of glass to minimize complexity.

Personalized

Present context across all channels, and leverage Al summarization in external CRMs to empower agents to effortlessly personalize customer experiences.

Intuitive

Upgrade the agent interface to an intuitive, easy-to-use, and fun application to enhance productivity.

Simple

Seamlessly handle all interactions through a single pane of glass to minimize complexity.

Personalized

Present context across all channels, and leverage Al summarization in external CRMs to empower agents to effortlessly personalize customer experiences.

Design-led principles to keep agents engaged.

Leveraging universally familiar and friendly digital, consumer device design patterns, agents can seamlessly and effectively handle all customer interactions through a single interface.

AgentUI-2.png

Design-led principles to keep agents engaged.

Leveraging universally familiar and friendly digital, consumer device design patterns, agents can seamlessly and effectively handle all customer interactions through a single interface.

AgentUI-2.png

Design-led principles to keep agents engaged.

Leveraging universally familiar and friendly digital, consumer device design patterns, agents can seamlessly and effectively handle all customer interactions through a single interface.

AgentUI-2.png

Design-led principles to keep agents engaged.

Leveraging universally familiar and friendly digital, consumer device design patterns, agents can seamlessly and effectively handle all customer interactions through a single interface.

AgentUI-2.png

Smart

Automated workflows present agents what they need, when they need it—and nothing when they don’t.

Efficient

Streamlined navigation saves time and prevents user error. Agents handle calls directly in Agent Workspace with no need for an external hard phone or softphone.

Collaborative

Quickly access all collaboration tools like Microsoft Teams within Agent UI.

Smart

Automated workflows present agents what they need, when they need it—and nothing when they don’t.

Efficient

Streamlined navigation saves time and prevents user error. Agents handle calls directly in Agent Workspace with no need for an external hard phone or softphone.

Collaborative

Quickly access all collaboration tools like Microsoft Teams within Agent UI.

Smart

Automated workflows present agents what they need, when they need it—and nothing when they don’t.

Efficient

Streamlined navigation saves time and prevents user error. Agents handle calls directly in Agent Workspace with no need for an external hard phone or softphone.

Collaborative

Quickly access all collaboration tools like Microsoft Teams within Agent UI.

Smart

Automated workflows present agents what they need, when they need it—and nothing when they don’t.

Efficient

Streamlined navigation saves time and prevents user error. Agents handle calls directly in Agent Workspace with no need for an external hard phone or softphone.

Collaborative

Quickly access all collaboration tools like Microsoft Teams within Agent UI.

Empower administrators with simplified control.

Endless integration possibilities make it easy to customize the agent and customer experience to tailor and enhance every interaction.

Empower adminstrators

Empower administrators with simplified control.

Endless integration possibilities make it easy to customize the agent and customer experience to tailor and enhance every interaction.

Empower adminstrators

Empower administrators with simplified control.

Endless integration possibilities make it easy to customize the agent and customer experience to tailor and enhance every interaction.

Empower adminstrators

Empower administrators with simplified control.

Endless integration possibilities make it easy to customize the agent and customer experience to tailor and enhance every interaction.

Empower adminstrators

Connected

Streamline data collection and consumption by connecting key data sets directly to and from the agent interface.

Flexible

Leverage an open platform to explore new solutions and customize your environment for endless opportunities.

Extensible

Evolve with customer demands with an easily configurable interface that adapts to your needs.

Connected

Streamline data collection and consumption by connecting key data sets directly to and from the agent interface.

Flexible

Leverage an open platform to explore new solutions and customize your environment for endless opportunities.

Extensible

Evolve with customer demands with an easily configurable interface that adapts to your needs.

Connected

Streamline data collection and consumption by connecting key data sets directly to and from the agent interface.

Flexible

Leverage an open platform to explore new solutions and customize your environment for endless opportunities.

Extensible

Evolve with customer demands with an easily configurable interface that adapts to your needs.

Connected

Streamline data collection and consumption by connecting key data sets directly to and from the agent interface.

Flexible

Leverage an open platform to explore new solutions and customize your environment for endless opportunities.

Extensible

Evolve with customer demands with an easily configurable interface that adapts to your needs.

Integrate Your Way

Rapid integrations and endless possibilities through 8x8 Dynamic Integration Framework

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Related Features

Digital Channels

Enhance customer experience with digital channels.

Workforce Engagement Management

Simplify scheduling and forecasting for optimum results.

CX Analytics

Groundbreaking tool to provide visibility into customer interaction

CRM

Leverage built-in customer contact and case management tools to provide agents with critical customer information.

Related Features

Digital Channels

Enhance customer experience with digital channels.

Workforce Engagement Management

Simplify scheduling and forecasting for optimum results.

CX Analytics

Groundbreaking tool to provide visibility into customer interaction

CRM

Leverage built-in customer contact and case management tools to provide agents with critical customer information.

Related Features

Digital Channels

Enhance customer experience with digital channels.

Workforce Engagement Management

Simplify scheduling and forecasting for optimum results.

CX Analytics

Groundbreaking tool to provide visibility into customer interaction

CRM

Leverage built-in customer contact and case management tools to provide agents with critical customer information.

Related Features

Digital Channels

Enhance customer experience with digital channels.

Workforce Engagement Management

Simplify scheduling and forecasting for optimum results.

CX Analytics

Groundbreaking tool to provide visibility into customer interaction

CRM

Leverage built-in customer contact and case management tools to provide agents with critical customer information.

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