Unified Communications

Enhancements include in-app meeting integration with Salesforce, driving mode, enhanced post-meeting summary, and SMS spam blocking capabilities.

Contact Center

New enhancements include updates to digital channel handling, Agent Workspace, and QM & Interaction Analytics.

Globalization

Extend Global Reach™ in 54 countries, including Israel, Latvia, and Slovenia.

Communication APIs

Connect-Converse Contacts Management improvements, 8x8 Connect enhancements, and UX improvements on JaaS.