Spring 2026 Update Highlights
Key Announcements
Connect Your People
More intelligence, more control, less complexity. The latest 8x8 platform updates give every team the tools to move faster and work smarter.
Engage Frontline Teams
8x8 Engage is now generally available, giving every frontline and expert team across the enterprise the structure and accountability they need.
Elevate Customer Support
Focus Time Metrics finally answer the question every contact center leader has been asking: where does agent attention actually go?
Reach Customers Everywhere
Richer messages, faster verification, and frictionless authentication. Every update makes it easier to reach customers and keep them engaged.
Connect Your People
Build AI agents without the complexity
8x8 AI Studio lets teams build, test, and deploy conversational and agentic AI agents natively on the 8x8 Platform. Describe what is needed in plain language and the Builder does the rest, across every voice and digital channel already connected to the communications backbone. No separate infrastructure. No new vendors. Available now through Early Access.
Existing customer? Get Started Here.
CRM integration, built by you and your partners
8x8 Integration SDK is now generally available. Technology Partners and customers can independently build, deploy, and scale CRM integrations with 8xF8 Work, Engage, and Contact Center, extending integration support to any CRM including homegrown and industry-specific platforms — without relying on Professional Services or waiting on native support.
The IT dashboards your team actually needs
Four enhanced dashboards in 8x8 Work Analytics give IT teams real-time data, smarter filtering, and clearer metrics, all in one place. The Call Queues Dashboard shows queue performance and user activity as it happens. The Call Quality Dashboard consolidates MOS scores and quality metrics into a single view so issues get caught and resolved faster. The Unreturned Calls Dashboard surfaces missed call details with five-second auto-refresh so no opportunity goes cold. The Device Status Dashboard delivers a real-time picture of endpoint health across the entire organization, including an improved Site and Route map view.
Two new SIP phones built for how teams work today
The Yealink T7 and T8 Series give organizations flexible hardware without compromising on quality. The T7 handles everyday communication with a color display and clean design. The T8 adds AI Noise Cancellation, antimicrobial materials, and USB-C Device Mode. Both include Acoustic Shield, Wi-Fi, Bluetooth, and enterprise-grade security.
Always know who is already in a room
The redesigned Add Members experience for private rooms in 8x8 Work shows existing members upfront through clearer indicators and disabled states, reducing duplicate invitations and keeping room management clean.
Private by default. Secure from the start.
Chat rooms in 8x8 Work now default to private at creation, reducing the risk of accidentally exposing conversations to the full organization. Teams can still choose to make a room public when needed.
IT control over where direct phone numbers appear
A new Admin Console setting lets administrators control whether users can view their Direct Inward Dialing (DID) numbers across 8x8 Work Desktop and Web. When disabled, DIDs are hidden across user profiles, contact cards, search results, and call history, protecting direct line exposure and supporting routing and reporting integrity.
Every contact your team needs, right where they work
8x8 Voice for Microsoft Teams now imports personal Office 365 contacts into the My Contacts tab via a simple toggle. Inbound calls and SMS display names instead of raw numbers, reducing manual entry and helping teams respond faster.
Engage Frontline Teams
8x8 Engage is now generally available
8x8 Engage brings structure, visibility, and accountability to every frontline and expert team across the enterprise. Since launch, daily active users have grown more than 4x year-over-year, daily active customers nearly 5x, and overall customer growth has exceeded 150% year-over-year. Every customer-facing interaction, on one platform, wherever it happens.
Elevate Customer Support
Now you can see exactly where agent attention goes
Managing agents across simultaneous digital interactions has always involved guesswork. Focus Time changes that. By tracking focus duration, frequency, and longest focus periods per interaction, supervisors can accurately assess engagement, identify coaching opportunities, and make staffing decisions based on real attention data, not assumptions.
Reach Customers Everywhere
Try 8x8 Connect before you commit
A guided Trial Mode sandbox lets businesses in select regions explore 8x8 Connect risk-free. After quick phone verification, users can send up to 20 SMS or WhatsApp messages and 10 voice calls to a verified number. Pre-filled templates for SMS, WhatsApp, and Voice make it easy to see value fast.
Complete Meta Business Verification without leaving 8x8 Connect
Businesses can now complete Meta Business Verification directly within 8x8 Connect. A single guided workflow handles document submission and status tracking. Verification takes as little as five minutes, and daily messaging caps automatically increase from 250 to 2,000 unique customers upon approval.
Seamless, passwordless authentication for mobile users, powered by the carrier network
Silent Mobile Authentication verifies users silently in the background using real-time mobile network intelligence via 8x8's carrier network, with no OTP required. This eliminates login and checkout friction, reduces exposure to SIM-swap and phishing attacks, and improves mobile conversion rates.
Let customers know a response is coming
Typing indicators across WhatsApp and RCS signal to customers in real time when a response is being prepared. Less abandonment, fewer duplicate messages, and a more natural conversation experience across both channels through a single API call.
Bring the in-app experience into the messaging inbox
RCS Rich Cards and Carousels let businesses deliver high-resolution media, interactive buttons, and scrollable product galleries directly inside the native Android and iOS messaging inbox. Group up to 10 cards into a carousel. One-tap actions like "Buy Now" or "View Map" shorten the path to conversion without customers ever leaving the chat.
