Engage on the channels demanded with Omnichannel Routing
Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.
Connect customers efficiently
Connecting with customers on their preferred channels enhances engagement, builds trust, improves response rates, and delivers seamless, personalized experiences—boosting satisfaction, loyalty, and overall customer retention. Easily deploy channels within minutes, as your customer demands change.
Engage Agents Seamlessly
Empowering agents to engage seamlessly across any channel ensures consistent customer experiences, reduces resolution times, enhances efficiency, and boosts satsifation—driving stronger relationships and increased brand loyalty.
Personalize every interaction
Personalizing every interaction across channels builds trust, enhances engagement, improves customer satisfaction, and fosters loyalty—creating meaningful connections that drive long-term relationships and increased brand value.
Reduce friction
Reducing friction across channels ensures seamless, consistent interactions, minimizes frustration, improves resolution speed, and enhances CX—boosting customer satisfaction, loyalty, and overall brand trust.
Agent Workspace
Lead with design to boost agent engagement and transform CX.link to this section
Upgrade the agent interface to an intuitive, design-led application. The interface leverages universally familiar and friendly consumer device design patterns so agents can seamlessly handle all customer interactions through a single interface.
Intuitive
Upgrade the agent interface to an intuitive and easy-to-use application to enhance productivity.
Simple
Seamlessly handle all interactions through a single pane of glass to minimize complexity.
Personalized
Present context across all channels, empowering agents to personalize customer experiences.
Transform Customer Engagement
with Rich Communication Services (RCS) for Your Contact Centerlink to this section
Rich Communication Services (RCS) for contact centers revolutionizes customer interactions with interactive messaging, rich media, and AI-driven automation. Enhance engagement with branded messages, quick replies, and secure, verified business communication.
Engaging
Engage customers with images, videos, carousels, and branded elements for a more dynamic and visually compelling experience.
Automated
Automate responses, streamline workflows, and provide instant customer support with AI-driven interactions, reducing agent workload.
Trusted
Establish trust with verified sender authentication, protecting customers from fraud while ensuring reliable, branded communication.
Digital Channels
Connect easily with today’s digitally-oriented consumers.link to this section
Drive higher customer satisfaction by offering more ways for your customers to interact with your business on their preferred channels. Guarantee continuous customer awareness, engagement and satisfaction through one-to-many outbound and inbound messaging solutions. Connect all channels in one unified solution to streamline handling, create consistent experiences, and exceed expectations.
Flexible
Set simple or complex routing rules for multiple channels, across multiple teams.
Contextual
Capture rich context to make impactful improvements on the customer’s journey across channels.
Unified
A single pane of glass to deliver all channels for simplified handling in a unified solution.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
Other related features
AI-powered self service
End-to-end automation means quicker service with higher first contact resolution for improved CSAT.
CRM
Leverage built-in customer contact and case management tools to provide agents with critical customer information.