Reach your customers before they even think to call. With 8x8 Proactive Outreach, you can send timely updates, reminders, and personalized offers through SMS and digital channels. It’s fast, automated, and designed to keep customers engaged, informed, and coming back for more.
Engage customers proactively with impactful one-to-many messaging campaigns. Deliver updates via trusted channels to drive engagement, build loyalty, and keep large audiences informed before they even reach out.
Enable real conversations on SMS and WhatsApp. Two-way messaging, via bots or agents, drives faster resolutions, captures feedback, and builds stronger, more personal customer relationships.
Deliver instant, time-sensitive alerts with automated templates and workflows. Keep customers informed of critical updates to reduce risk, ensure continuity, and build trust through real-time communication.
Here’s everything else 8x8 Contact Center does.
Engage CX teams with real-time insights, simplified workflows, and low-code/no-code flexible design
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Support agents with tools built to save time and deliver results.
Drive strong CX and more efficient operations with our integrated partner solutions
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
