Proactive Outreach

Embrace a proactive approach to customer service through the power of messaging.

Agent using 8x8 Proactive Outreach to connect with customers

Proactive Outreach

Embrace a proactive approach to customer service through the power of messaging.

Agent using 8x8 Proactive Outreach to connect with customers

Proactive Outreach

Embrace a proactive approach to customer service through the power of messaging.

Agent using 8x8 Proactive Outreach to connect with customers

Proactive Outreach

Embrace a proactive approach to customer service through the power of messaging.

Agent using 8x8 Proactive Outreach to connect with customers

What can you do with 8x8 Proactive Outreach?

Proactively engage customers

Guarantee continuous customer awareness, engagement and satisfaction through one-to-many outbound and inbound messaging solutions.

Provide personalized experiences at scale

Boost customer engagement with relevant and highly personalized interactions across SMS and WhatsApp.

Simplify the customer journey

Provide a consistent end-to-end customer journey with context and valuable insights at each step.

Maximize conversions and revenue

Drive conversions and revenue through channels with 98% open rates and 45% response rates.

What can you do with 8x8 Proactive Outreach?

Proactively engage customers

Guarantee continuous customer awareness, engagement and satisfaction through one-to-many outbound and inbound messaging solutions.

Provide personalized experiences at scale

Boost customer engagement with relevant and highly personalized interactions across SMS and WhatsApp.

Simplify the customer journey

Provide a consistent end-to-end customer journey with context and valuable insights at each step.

Maximize conversions and revenue

Drive conversions and revenue through channels with 98% open rates and 45% response rates.

What can you do with 8x8 Proactive Outreach?

Proactively engage customers

Guarantee continuous customer awareness, engagement and satisfaction through one-to-many outbound and inbound messaging solutions.

Provide personalized experiences at scale

Boost customer engagement with relevant and highly personalized interactions across SMS and WhatsApp.

Simplify the customer journey

Provide a consistent end-to-end customer journey with context and valuable insights at each step.

Maximize conversions and revenue

Drive conversions and revenue through channels with 98% open rates and 45% response rates.

What can you do with 8x8 Proactive Outreach?

Proactively engage customers

Guarantee continuous customer awareness, engagement and satisfaction through one-to-many outbound and inbound messaging solutions.

Provide personalized experiences at scale

Boost customer engagement with relevant and highly personalized interactions across SMS and WhatsApp.

Simplify the customer journey

Provide a consistent end-to-end customer journey with context and valuable insights at each step.

Maximize conversions and revenue

Drive conversions and revenue through channels with 98% open rates and 45% response rates.

Benefits of SMS & WhatsApp

98%

SMS open rates vs 20% with email

45%

SMS response rates vs 6% with email

12

Number of minutes between people in the UK checking their phone

96%

of marketers report using SMS helped drive revenue

Digital messaging solutions for all business use cases

Notify

One-to-many outbound messaging

Enable your call center agents and other departments to send mass messaging notifications and campaigns.

Interact

One-to many & two-way messaging

Add inbound capabilities to your notifications and campaigns that are routed directly to your contact center agents or bots.

Alert

Time sensitive messaging alerts

Send quick alerts for urgent and emergency situations.

Digital messaging solutions for all business use cases

Notify

One-to-many outbound messaging

Enable your call center agents and other departments to send mass messaging notifications and campaigns.

Interact

One-to many & two-way messaging

Add inbound capabilities to your notifications and campaigns that are routed directly to your contact center agents or bots.

Alert

Time sensitive messaging alerts

Send quick alerts for urgent and emergency situations.

Digital messaging solutions for all business use cases

Notify

One-to-many outbound messaging

Enable your call center agents and other departments to send mass messaging notifications and campaigns.

Interact

One-to many & two-way messaging

Add inbound capabilities to your notifications and campaigns that are routed directly to your contact center agents or bots.

Alert

Time sensitive messaging alerts

Send quick alerts for urgent and emergency situations.

Digital messaging solutions for all business use cases

Notify

One-to-many outbound messaging

Enable your call center agents and other departments to send mass messaging notifications and campaigns.

Interact

One-to many & two-way messaging

Add inbound capabilities to your notifications and campaigns that are routed directly to your contact center agents or bots.

Alert

Time sensitive messaging alerts

Send quick alerts for urgent and emergency situations.

Notify customers on channels with 98% open rates.

Create compelling one-to-many outbound messaging campaigns via SMS and WhatsApp. Easily customize content to ensure it not only stands out but also effectively drives engagement.

  • Send personalized offers and sales promotions
  • Share product updates and announcements
  • Keep customers informed with notifications, reminders and updates
Example of an 8x8 Proactive Outreach notification

Notify customers on channels with 98% open rates.

Create compelling one-to-many outbound messaging campaigns via SMS and WhatsApp. Easily customize content to ensure it not only stands out but also effectively drives engagement.

  • Send personalized offers and sales promotions
  • Share product updates and announcements
  • Keep customers informed with notifications, reminders and updates
Example of an 8x8 Proactive Outreach notification

Notify customers on channels with 98% open rates.

Create compelling one-to-many outbound messaging campaigns via SMS and WhatsApp. Easily customize content to ensure it not only stands out but also effectively drives engagement.

  • Send personalized offers and sales promotions
  • Share product updates and announcements
  • Keep customers informed with notifications, reminders and updates
Example of an 8x8 Proactive Outreach notification

Notify customers on channels with 98% open rates.

Create compelling one-to-many outbound messaging campaigns via SMS and WhatsApp. Easily customize content to ensure it not only stands out but also effectively drives engagement.

  • Send personalized offers and sales promotions
  • Share product updates and announcements
  • Keep customers informed with notifications, reminders and updates
Example of an 8x8 Proactive Outreach notification

Interact with customers at each step of their journey with seamless, two-way interactions.

Bridge the gaps between internal teams for more effective communication. Offer two-way omnichannel customer experiences, ensuring customers can reach you on their preferred channels.

  • Route opportunities from marketing campaigns directly to sales
  • Provide additional channels for customer support
  • Real-time feedback

Example of an 8x8 Proactive Outreach interaction

Interact with customers at each step of their journey with seamless, two-way interactions.

Bridge the gaps between internal teams for more effective communication. Offer two-way omnichannel customer experiences, ensuring customers can reach you on their preferred channels.

  • Route opportunities from marketing campaigns directly to sales
  • Provide additional channels for customer support
  • Real-time feedback

Example of an 8x8 Proactive Outreach interaction

Interact with customers at each step of their journey with seamless, two-way interactions.

Bridge the gaps between internal teams for more effective communication. Offer two-way omnichannel customer experiences, ensuring customers can reach you on their preferred channels.

  • Route opportunities from marketing campaigns directly to sales
  • Provide additional channels for customer support
  • Real-time feedback

Example of an 8x8 Proactive Outreach interaction

Interact with customers at each step of their journey with seamless, two-way interactions.

Bridge the gaps between internal teams for more effective communication. Offer two-way omnichannel customer experiences, ensuring customers can reach you on their preferred channels.

  • Route opportunities from marketing campaigns directly to sales
  • Provide additional channels for customer support
  • Real-time feedback

Example of an 8x8 Proactive Outreach interaction

Alert dedicated groups on time sensitive updates.

Enable quick and easy mass updates for communication that is time sensitive. Utilize pre-built templates and imported contact lists for a rapid and efficient dispatch.

  • Send severe weather alerts
  • Share unexpected facility closures
  • Update on impacting maintenance issues

Example of an 8x8 Proactive Outreach alert

Alert dedicated groups on time sensitive updates.

Enable quick and easy mass updates for communication that is time sensitive. Utilize pre-built templates and imported contact lists for a rapid and efficient dispatch.

  • Send severe weather alerts
  • Share unexpected facility closures
  • Update on impacting maintenance issues

Example of an 8x8 Proactive Outreach alert

Alert dedicated groups on time sensitive updates.

Enable quick and easy mass updates for communication that is time sensitive. Utilize pre-built templates and imported contact lists for a rapid and efficient dispatch.

  • Send severe weather alerts
  • Share unexpected facility closures
  • Update on impacting maintenance issues

Example of an 8x8 Proactive Outreach alert

Alert dedicated groups on time sensitive updates.

Enable quick and easy mass updates for communication that is time sensitive. Utilize pre-built templates and imported contact lists for a rapid and efficient dispatch.

  • Send severe weather alerts
  • Share unexpected facility closures
  • Update on impacting maintenance issues

Example of an 8x8 Proactive Outreach alert

Streamline communications with 8x8's messaging campaign manager.

An intuitive, single platform to streamline communication, automate key workflows, visual dashboards to capture customer insight, real-time reports, and more.

Example of agent engaged in the 8x8 Connect experience

Streamline communications with 8x8's messaging campaign manager.

An intuitive, single platform to streamline communication, automate key workflows, visual dashboards to capture customer insight, real-time reports, and more.

Example of agent engaged in the 8x8 Connect experience

Streamline communications with 8x8's messaging campaign manager.

An intuitive, single platform to streamline communication, automate key workflows, visual dashboards to capture customer insight, real-time reports, and more.

Example of agent engaged in the 8x8 Connect experience

Streamline communications with 8x8's messaging campaign manager.

An intuitive, single platform to streamline communication, automate key workflows, visual dashboards to capture customer insight, real-time reports, and more.

Example of agent engaged in the 8x8 Connect experience

Additional Resources

Solution Brief

An solutions overview of Proactive Outreach

8x8 Launches Proactive Outreach

8x8 is launching Proactive Outreach, an API-powered solution for alerting, notifying, and interacting with customers with SMS and WhatsApp. Learn more here.

Connect Datasheet

Learn more about our campaign manager Connect.

Additional Resources

Solution Brief

An solutions overview of Proactive Outreach

8x8 Launches Proactive Outreach

8x8 is launching Proactive Outreach, an API-powered solution for alerting, notifying, and interacting with customers with SMS and WhatsApp. Learn more here.

Connect Datasheet

Learn more about our campaign manager Connect.

Additional Resources

Solution Brief

An solutions overview of Proactive Outreach

8x8 Launches Proactive Outreach

8x8 is launching Proactive Outreach, an API-powered solution for alerting, notifying, and interacting with customers with SMS and WhatsApp. Learn more here.

Connect Datasheet

Learn more about our campaign manager Connect.

Additional Resources

Solution Brief

An solutions overview of Proactive Outreach

8x8 Launches Proactive Outreach

8x8 is launching Proactive Outreach, an API-powered solution for alerting, notifying, and interacting with customers with SMS and WhatsApp. Learn more here.

Connect Datasheet

Learn more about our campaign manager Connect.

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