Streamline and optimize your implementation with 8x8 Professional Services
Hundreds of the world's leading enterprise and public sector organizations rely on 8x8 Professional Services to help deliver their solutions.
“8x8 offers simplicity in what is otherwise a chaotic world of telecommunications. The call forwarding rules are easy to navigate, but my favorite feature is that users are granted a fixed URL for video calls that clients can easily access when help is needed.”
“Ease of set up and 100% reliability.”
“Ease of admin use, fantastic account management, proof of concept team — all fantastic. Made the decision to switch to 8x8 a no brainer!"
“8x8 has the best Microsoft Teams integration, better than all the other vendors we evaluated. From making and receiving calls to user administration, 8x8’s integration is seamless.”
“I have used many different service providers in the past, and 8x8 has the best support and easiest to manage system. It's a super easy system for end-users, user friendly and the buttons are simple and do their job as needed.”
“I’m a longtime 8x8 customer of many years, and I can count on 8x8 to be a trusted partner that significantly contributes to the success of my company.”
“All the features I need now and into the future.”
“Ease of use and integration across device platforms.”
“8x8 employees are always on hand to help with any issues we are having. They are quick to respond and take ownership in resolving our problems.”
Choose the deployment service designed to meet your needs
Plan Options for 8x8 Professional Services
Self-Guided
- 8x8 provides limited assistance and thorough documentation for customers who have the technical expertise in-house to be self-sufficient.
Enhanced Implementation
- An 8x8 implementation coordinator works with you on system configuration, network assessment, performance testing and provides go-live support.
- We provide complete deployment assistance to get your communications solution up and running quickly with the help of a dedicated Solution Delivery Advisor.
Premier Implementation
- 8x8 implementation team manages your implementation whether it is regional or global, single business unit or multiple business units.
- A dedicated project manager guides you through network testing, requirements gathering, solution design, device configuration, test planning.
- Custom implementation and Professional Services provide a world-class experience that is tailored to your specific requirements.
Deployment Lifecycle
Here’s what an average deployment with Premier Implementation looks like.
Soft Launch
PHASE 1
8x8 launch in a small target group before going company wide with your deployment.
Solution Design
PHASE 2
At 8x8, we offer top-notch prescriptive consulting for a data-driven bespoke deployment solution aligned to your organization’s unique needs.
System Configuration
PHASE 3
The system is put into place for the launch, including implementing and configuring system objects, installing any hardware (including desk phones,) and finalizing things like call-flow audio recordings.
Training, Testing, and Sign-off.
PHASE 4
Offered both as a remote or onsite bespoke event and as a subscription that provides continued education, reinforces best practices, refreshes existing skills, and allows you to mitigate risks of resource turnover. 8x8 offers four different training paths to accommodate preferences, ranging from free spot-learning through lab-intensive hands-on deep dives
Go Live
PHASE 5
8x8 goes live within your organization. Our team is by your side to ensure a seamless transition.
Deployment Support
PHASE 6
After 8x8 goes live, our team is on call for up to five days to help manage any requests, answer questions, and support team members.
Ongoing Support
PHASE 7
Once everything is fully integrated, your organization will transition to ongoing 8x8 Support for any questions, inquiries, etc.
Additional Professional Services Offerings:
Training
8x8 Training is offered both as a remote or onsite bespoke event and as a subscription that provides continued education, reinforces best practices, refreshes existing skills, and allows you to mitigate risks of resource turnover. 8x8 offers four different training paths to accommodate preferences, ranging from free spot-learning through lab-intensive hands-on deep dives.
Service Management
8x8 Service Management delivers best practices, tailored configurations, and provides a single point of contact with 8x8 so your organization can expand on its opportunities and offload system tasks to the 8x8 services team.
Optimization
8x8 Optimization Services are designed to help identify potential opportunities for improvement as your environment and requirements may have changed since initial deployment. These services are designed to help deliver optimal customer experience while proactively identifying risks or chronic system issues as your business evolves.
Advanced Integrations and Customizations
Optimize your performance with integration and customization offering from 8x8 Professional Services, including 3rd party applications. In most cases our core solution can meet your business needs out-of-the-box, but in special cases you may need customization and require integration with your existing applications.
On-site Design Sessions
Onsite consulting meetings with 8x8 offer face-to-face interaction, fostering better communication and rapport. These sessions allow for real-time problem solving, personalized solutions, and enhanced collaboration and trust.
Expert Services
Partners receive a seamless and frictionless move to 8x8 with assistance from our expert services team. Our Expert Services packages offer solution consulting, project management, troubleshooting, and best practice advice to our partners’ Professional Services teams as they deploy 8x8 to their customers.
Trusted and recognized
Gold Stevie® Award in Technology Team of the Year
Bronze Stevie® Award in Customer Service Team of the Year
Service Partner Ecosystem
PS Integrations and Customizations
PS Service Delivery
8x8 Fuze Upgrades and Introduction
Resources
