“8x8 offers simplicity in what is otherwise a chaotic world of telecommunications. The call forwarding rules are easy to navigate, but my favorite feature is that users are granted a fixed URL for video calls that clients can easily access when help is needed.”
John-Michael McGuirreMortgage Loan Originator | Loan Town
“Ease of set up and 100% reliability.”
Neal AndersonDirector of IT | Kettle Cuisine
“Ease of admin use, fantastic account management, proof of concept team — all fantastic. Made the decision to switch to 8x8 a no brainer!"
Jason LedneyIT Manager | St. Vincent de Paul Baltimore
“8x8 has the best Microsoft Teams integration, better than all the other vendors we evaluated. From making and receiving calls to user administration, 8x8’s integration is seamless.”
John CieloSystems Administrator Flanagan | Bilton
“I have used many different service providers in the past, and 8x8 has the best support and easiest to manage system. It's a super easy system for end-users, user friendly and the buttons are simple and do their job as needed.”
Himanshu SinghTechnical Recruiter | Maxonic
“I’m a longtime 8x8 customer of many years, and I can count on 8x8 to be a trusted partner that significantly contributes to the success of my company.”
Payne BroomePresident | Relient Health
“All the features I need now and into the future.”
Dan BrunnquellDirector of Information Technology | Wolf River Community Bank
“Ease of use and integration across device platforms.”
Ross HartwigConsulting Engineer | Finglow Consultants Ltd.
“8x8 employees are always on hand to help with any issues we are having. They are quick to respond and take ownership in resolving our problems.”
Jamie QuiggQuality Analyst & Support Team Leader | Budget Energy
Plan Options for 8x8 Professional Services
PHASE 1
8x8 launch in a small target group before going company wide with your deployment.
PHASE 2
At 8x8, we offer top-notch prescriptive consulting for a data-driven bespoke deployment solution aligned to your organization’s unique needs.
PHASE 3
The system is put into place for the launch, including implementing and configuring system objects, installing any hardware (including desk phones,) and finalizing things like call-flow audio recordings.
PHASE 4
Offered both as a remote or onsite bespoke event and as a subscription that provides continued education, reinforces best practices, refreshes existing skills, and allows you to mitigate risks of resource turnover. 8x8 offers four different training paths to accommodate preferences, ranging from free spot-learning through lab-intensive hands-on deep dives
PHASE 5
8x8 goes live within your organization. Our team is by your side to ensure a seamless transition.
PHASE 6
After 8x8 goes live, our team is on call for up to five days to help manage any requests, answer questions, and support team members.
PHASE 7
Once everything is fully integrated, your organization will transition to ongoing 8x8 Support for any questions, inquiries, etc.
8x8 Training is offered both as a remote or onsite bespoke event and as a subscription that provides continued education, reinforces best practices, refreshes existing skills, and allows you to mitigate risks of resource turnover. 8x8 offers four different training paths to accommodate preferences, ranging from free spot-learning through lab-intensive hands-on deep dives.
8x8 Service Management delivers best practices, tailored configurations, and provides a single point of contact with 8x8 so your organization can expand on its opportunities and offload system tasks to the 8x8 services team.
8x8 Optimization Services are designed to help identify potential opportunities for improvement as your environment and requirements may have changed since initial deployment. These services are designed to help deliver optimal customer experience while proactively identifying risks or chronic system issues as your business evolves.
Optimize your performance with integration and customization offering from 8x8 Professional Services, including 3rd party applications. In most cases our core solution can meet your business needs out-of-the-box, but in special cases you may need customization and require integration with your existing applications.
Onsite consulting meetings with 8x8 offer face-to-face interaction, fostering better communication and rapport. These sessions allow for real-time problem solving, personalized solutions, and enhanced collaboration and trust.
Partners receive a seamless and frictionless move to 8x8 with assistance from our expert services team. Our Expert Services packages offer solution consulting, project management, troubleshooting, and best practice advice to our partners’ Professional Services teams as they deploy 8x8 to their customers.
