8x8 provides limited assistance and thorough documentation for customers who have the technical expertise in-house to be self sufficient.
An 8x8 implementation coordinator works with you on system configuration, network assessment, performance testing and provides go-live support.
An 8x8 implementation team manages your implementation whether it is regional or global, single business unit or multiple business units. A project manager guides you through network testing, requirements gathering, solution design, device configuration, test planning.
An 8x8 implementation consultant provides remote assistance in configuring your tenant, provides knowledge transfer and answers your questions.
An 8x8 implementation team manages your implementation whether it is regional or global, single business unit or multiple business units.
8x8 uses a proven methodology based on best practices from extensive experience in deploying 8x8 solutions to our global customers. Our implementation framework is a formal methodology designed specifically for UCaaS and CCaaS implementations.
- Scope and requirements
- Project plan and schedule
- Site survey and gap analysis (Premium implementation only)
- Design approval
- User mapping
- Call flows
- Site project plans
- Equipment installation
- System testing
- Network testing
- Number porting
- Go-live support
- Site specific communications package
- End user training and adoption
- Transition to 8x8 Support
Deployment capabilities around the world
Our Professional Services consultants and project managers have extensive experience implementing 8x8 worldwide. With global delivery capabilities, we are committed to partnering with you from implementation, go-live, ongoing improvements, to business expansion.