Implementation Services
Business Phone Systems
Contact Centers
8x8 provides limited assistance and thorough documentation for customers who have the technical expertise in-house to be self-sufficient.
Not offered.
Implementation Framework
8x8 uses a proven methodology based on best practices from extensive experience in deploying 8x8 solutions to our global customers. Our implementation framework is a formal methodology designed specifically for UCaaS and CCaaS implementations.
Services
Integrations Service
Dedicated experts ensure all your business needs are met.
- CRM integration
- Screen pop, call log, click dial
- Complex IVR: complex routing that request integration with an external system
- Geo routing configuration: caller routing based on area code, country code, etc.
- Customization & reporting: custom reports, archiving, custom wallboards, etc.
- Custom E911 notifications
- Blacklist inbound/outbound callers/dial outs
Integrations Service
Dedicated experts ensure all your business needs are met.
- CRM integration
- Screen pop, call log, click dial
- Complex IVR: complex routing that request integration with an external system
- Geo routing configuration: caller routing based on area code, country code, etc.
- Customization & reporting: custom reports, archiving, custom wallboards, etc.
- Custom E911 notifications
- Blacklist inbound/outbound callers/dial outs
Optimization Service
We continually help identify where you can improve.
- Contact Center Optimization: Identifies areas in the call flow that could be changed to improve efficiency and response times.
- Healthcheck: Scheduled quarterly check-ins to evaluate voice quality, perform site-to-server analysis of your telephony call flow, and make recommendations for improvements.
Optimization Service
We continually help identify where you can improve.
- Contact Center Optimization: Identifies areas in the call flow that could be changed to improve efficiency and response times.
- Healthcheck: Scheduled quarterly check-ins to evaluate voice quality, perform site-to-server analysis of your telephony call flow, and make recommendations for improvements.
Service Management
An 8x8 service manager delivers additional, technical hands-on support in performing system configuration, user administration and ongoing operational tasks on a monthly basis. Tasks include assistance with moves, adds, changes, and updating user configurations.
Service Management
An 8x8 service manager delivers additional, technical hands-on support in performing system configuration, user administration and ongoing operational tasks on a monthly basis. Tasks include assistance with moves, adds, changes, and updating user configurations.
Expert Services
Our team of professionals is available to assist with the configuration of any and all out-of-the-box features and functionality of the 8x8 Virtual Office and 8x8 Contact Center.
- Expert Hours: Hours available in small, medium, or large quantities for purchase by existing 8x8 customers. Hours can be used for hands-on assistance via virtual meeting.
- A La Carte: A pay as need offering for a one-time hand-off configuration that’s completed by the 8x8 team of experts.
- Consolidation & Separation: Provides you with a full project management cycle for merging or splitting your existing customer account(s), or moving to X-series.
Expert Services
Our team of professionals is available to assist with the configuration of any and all out-of-the-box features and functionality of the 8x8 Virtual Office and 8x8 Contact Center.
- Expert Hours: Hours available in small, medium, or large quantities for purchase by existing 8x8 customers. Hours can be used for hands-on assistance via virtual meeting.
- A La Carte: A pay as need offering for a one-time hand-off configuration that’s completed by the 8x8 team of experts.
- Consolidation & Separation: Provides you with a full project management cycle for merging or splitting your existing customer account(s), or moving to X-series.
Deployment capabilities around the world
Our Professional Services consultants and project managers have extensive experience implementing 8x8 worldwide. With global delivery capabilities, we are committed to partnering with you from implementation, go-live, ongoing improvements, to business expansion.