8x8 Contact Center for Microsoft Teams

An omnichannel contact center integrated into Microsoft Teams to simplify customer engagement workflows and ignite collaboration across the organization

8x8_for_Teams_CC.png
8x8_for_Teams_CC.png

An omnichannel contact center integrated into Microsoft Teams to simplify customer engagement workflows and ignite collaboration across the organization

From the only 12-time Gartner UCaaS Magic Quadrant Leader with a nine-time Gartner-recognized CCaaS solution certified for Microsoft Teams

  • Integrated - Elevation through Teams calling, chat, and presence keeps agents connected to the organization
  • Intelligent - Enhance CX and agent efficiency with AI tools such as Intelligent Customer Assistant, Quality Management, and Interaction Analytics
  • Efficient - Connect customers with the right agent the first time through skills-based routing and optimize costs with free on-net transfers to experts
  • Simple - Reduce admin complexity through an intuitive cloud portal—no on-premises SBCs, SIP Trunk configuration, or PowerShell scripts required
  • Complete - Part of the 8x8 for Microsoft Teams portfolio that offers Global Reach, flexible calling plans, Operator Connect, and a Teams-certified contact center with free on-net calling
8x8CC_Teams

Features

  • A Microsoft Teams-certified contact center solution
  • Unlimited voice calling to 48 countries
  • Support for regulatory compliance initiatives with 8x8 Call Recording
  • Skills-based routing with real-time Teams user presence
  • Two-way chat from Agent Workspace
  • Integrates with Dynamics 365, Salesforce, Zendesk, ServiceNow, and more

Prerequisites

  • 8x8 X Series license that includes 8x8 Contact Center
  • Commercial license of Microsoft 365 or Office 365 that includes Microsoft Teams
  • Microsoft 365 Phone System or Microsoft Teams Phone Standard

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance

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