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A man using 8x8 University resources on his laptop to learn about CCaaS products offered by 8x8.

8x8 University

Learn how to use the 8x8 products and latest features, streamline deployments and maximize agent efficiency with our comprehensive suite of free and paid training.

Training by Product Family

8x8 Work

Get started using 8x8’s All-in-One communications tool.

Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

APIs

Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Training by Product Family

8x8 Work

Get started using 8x8’s All-in-One communications tool.

Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

APIs

Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Training by Product Family

8x8 Work

Get started using 8x8’s All-in-One communications tool.

Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

APIs

Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Training by Product Family

8x8 Work

Get started using 8x8’s All-in-One communications tool.

Contact Center

A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers.

APIs

Create more engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.

Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.

Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.

Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.

Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.

Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.

Live 8x8 Training is available A La Carte, by Bundle, or through a Subscription.

Elevate your organization's success! With a training subscription, empower new hires, enhance administrator skills, stay current with the latest 8x8 features, and eliminate the upfront costs of one-time training.

Upcoming University Webinars

Ask the Experts: Configuring Ring Groups, Call Queues, and Work Groups

December 6, 2024 | 8am PT / 11am ET / 4pm GMT

Join 8x8 experts and discover the best practice strategies for configuring ring groups, call queues, and work groups.

Through a live demo, you’ll learn how to:

  • Identify use case scenarios for work groups
  • Create groups and queues
  • Customize your group settings
  • Set up call forwarding
  • Leverage barge-monitor-whisper for quality assurance

8x8-admin-console.png
8x8-admin-console.png

The Power of Proactive CX: From Engagement to Efficiency in Every Interaction

December 11, 2024 | 8am PT / 11am ET / 4pm GMT

Discover how 8x8 Proactive Outreach can streamline customer communications through personalized updates, alerts, and promotions across SMS and WhatsApp. Boost customer satisfaction, reduce costs, and simplify CX workflows in real-time.

What You’ll Learn:

  • Boost Engagement: Drive responses with SMS and WhatsApp.
  • Personalize at Scale: Tailor messages for stronger connections.
  • Automate & Save: Reduce costs with automated reminders and updates.
  • Maintain Continuity: Keep customers informed with timely alerts.
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8x8-work-for-mobile.png

Developer Portal

Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Employees using 8x8 Work app on laptops and talking to each other.

Developer Portal

Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Employees using 8x8 Work app on laptops and talking to each other.

Developer Portal

Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Employees using 8x8 Work app on laptops and talking to each other.

Developer Portal

Find help from other 8x8 Community members. Learn about engaging customer experiences at scale with SMS, Chat Apps, Video and Voice APIs.

Employees using 8x8 Work app on laptops and talking to each other.

Share your 8x8 story

Share your 8x8 story

Share your 8x8 story

Share your 8x8 story

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