The New Industrial Revolution: How Cloud Boosts Productivity for Manufacturers

By now, nearly everyone has heard about the Internet of Things (IoT) and how it’s transforming everyday technology. From syncing mobile apps with cars to linking every appliance in our homes, the IoT is spinning a growing web of devices for a more connected world. Make no mistake however, the IoT isn’t just for consumers; […]

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8x8 Granted Five New Patents Related to Cloud Communications

At 8x8, we strive to move our industry forward with new technologies and innovations that deliver better business solutions to our customers and partners. These solutions in turn get employees, customers and applications talking to make people more connected and more productive, no matter where they are. 8x8’s latest contributions are the awarding of five […]

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Say Hello to Gen Z with the Right Communication Tools

Findings from a survey commissioned by 8x8 last winter found that smartphones are quickly becoming the hub of communication for all generations. Gen Z is the first generation born in a digital age and in the era of smartphones; we don’t know what it’s like not to have a world of information and communication at […]

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Transform your recruitment with a cloud communications system

Job seekers today are pressed for time. Yet the overall hiring process is taking longer than ever before. In fact, hiring processes now take over 22 days in the U.S. and anything from 26 to 31 days in the U.K. Although this extended screening process is necessary to find the right candidate, it’s also costing […]

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Tolly Group Report: Why Superior Voice Quality Matters

Have you ever been on a call when suddenly there is a drop in voice quality and you can’t understand what the other person is saying? Have you experienced unintended interruption when multiple people are talking at the same time on a conference call and they need to repeat themselves? Dropped calls, echo, delay and […]

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Improve Customer Engagement with a Modern Contact Center

Communication is the lifeblood of any organization, regardless of its size or industry. From the moment a business interacts with a person, the customer engagement process begins. This means businesses, large and small, need to dedicate time and resources to build strong, long-lasting relationships, with both internal and external customers. While individual and team functions, […]

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8x8 Quality Management Recognized As One of the Best Customer Service Solutions

It’s simple: the better you understand your contact center employees, the better you can train them to provide top-of-the-line customer experiences. This week, 8x8 is honored to be named a finalist for Best Customer Service Solution in the 2017 SIIA CODiE awards, which is comprised of the industry’s top products and services in business technology. […]

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Gen Z Is About to Change the Way Your Business Collaborates

Not long ago, discussions around the future of work primarily centered on millennials. While some employers are still learning to adapt to the Millennial in the workplace, they have a new generation to prepare for: Gen Z, those born between 1996 and 2010. We are in the midst of graduation season, which means another wave […]

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How Small Businesses Should Approach Unified Communications

Small and medium businesses have their fair share of challenges that are unique to their size. Yet, while they need to be resourceful, they shouldn’t have to choose between their budget and the right tools to enable their business to function and prosper. 8x8 recently partnered with Spiceworks to survey 175 IT decision makers in […]

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The New Face of Contact Center Is Intelligent, Easy and Instant

Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Day in and day out, a lot of time is spent answering general inquiries, handling customer support or employee help desk issues, managing sales activities, responding to HR questions, making collection calls and even […]

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