Come See Us at Customer Contact Week

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We’re gearing up for a big event at Customer Contact Week, taking place June 24 through June 28. Come see how 8x8’s cloud-based communications technology can bring your contact center into the future, provide customers with multiple channels to interact with agents, increase agent effectiveness, i [...]

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Meet Tatiana Sebby, Enterprise Account Executive from Chicago

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To get to know 8x8’s culture and our employees better, we're traveling the globe to meet 8x8 employees and asking them a few rapid fire questions. To meet today’s interviewee, we traveled to Chicago, Illinois where we recently hosted an amazing Wrigley rooftop event for customers, partners and pros [...]

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Handling Call Center Nightmares

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Working in call centers is stressful, for both agents and managers. Customers often call companies when they are upset and can take out that anger on agents. Managers have to juggle competing priorities as well as manage agents effectively. Using the right technology can help call center agents and [...]

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5 Reasons to Simplify Your Business Communications

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“Simplify, simplify.” - Henry David Thoreau, Walden There’s no better time to follow Thoreau’s advice than the spring. It’s a time for new beginnings, for clearing out the clutter and for setting your business up for success for the rest of the year. It’s the perfect time to reevaluate your c [...]

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How Business Analytics Can Improve Customer Experience

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How Business Analytics Can Improve Customer Experience According to a recent survey conducted by 8x8 and Hanover Research, over 80% of CCaaS users are planning to increase their use of business analytics, customer data and communications analytics to improve customer experience. As companies increa [...]

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Gartner Retires The On-Prem Unified Communications and Contact Center Magic Quadrants

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Gartner announced in January that it will be retiring the Magic Quadrant reports for on-premises Unified Communications and Contact Center, and it will be tightening the criteria for inclusion in the UCaaS and CCaaS Magic Quadrant. Here’s a breakdown of Gartner’s rationale and what it means for ent [...]

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Why SMBs Need to Focus on Personalization

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Small businesses are a vital part of the economy and are a major contributor of new employment opportunities—from 2007 to 2017, small businesses accounted for 65.9% of net new jobs, according to the U.S. Small Business Administration. For these reasons and many more, 8x8 is delighted to celebrate Sm [...]

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Customer Experience Leadership Tips from Expert Jeanne Bliss

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What an honor it was to speak with Jeanne Bliss on the Communications. Transformed. podcast. The customer experience pioneer makes her point through an emotional connection that is easy to relate to - “Would you do that to your mother?” It was such an insightful and inspirational discussion as Jean [...]

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Cybersecurity: Are You Doing Enough?

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You’ve seen the headlines: cybersecurity breach at big-name company, data of millions of users stolen. But what doesn’t often make the front page is that cybercriminals are increasingly targeting smaller organizations. According to Verizon’s 2018 Data Breach Investigations Report (DBIR), 58% of sma [...]

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Highlights from Enterprise Connect 2019

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After an invigorating week at Enterprise Connect 2019 in Orlando, one thing is clear: Business communications is the battleground on which companies compete to survive as they modernize the way employees collaborate and serve customers. Our announcements focused on new capabilities and enhancements [...]

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