SD-WAN with Cloud-Delivered Communications: A Match Made in Heaven

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The benefits of the cloud are well known and hardly need to be debated on: access, agility, elasticity, lower administration cost and even better security, they are just given and supporting the digital transformations. This blog post is for someone who is looking to understand the dynamics betwee [...]

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4 Crucial Tips for Working in a Call Center

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Call centers can be a somewhat stressful work environment and not always conducive to long career decisions. But if you’re a savvy call center leader, you know there is a secret to keeping a positive and productive outlook in contact centers. Every positive interaction that a potential buyer has w [...]

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Customers Value Their Time, And So Should You

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Every customer service nightmare begins with, “Can you hold, please?” What often follows next is a pinball effect of rerouting through different agents and repeated information requests. In the age where positive customer experiences are a crucial competitive differentiator, preventing these scenar [...]

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Practical AI For Speech-Based Collaboration

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In my role at 8x8, I’m working with our teams in building the next generation of 8x8 products that make our customers obtain insights and capabilities needed to make better business decisions. Having been in this industry for a while, I’m constantly evaluating the maturity of AI & ML technologi [...]

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An Ecosystem of Applications is the Way to Go

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If you’re not in the ecosystem, you’re out in the cold  This post is part of a series focused on how integrating communications with business processes improves sales and support teams’ effectiveness. According to Webster, an ecosystem (n) is a complex of a community of organisms and its envi [...]

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How to Be Productive from Anywhere

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Did you know that employees are typically productive for only 3 out of 8 hours in a workday? The other 5 hours are spent on mobile devices, exploring social media, eating, chatting with colleagues or doing other non-work related activities. There are many things competing for our attention and whe [...]

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Collaboration is Changing Company Cultures

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With all the emphasis on digital transformation, topics of employee empowerment have been quietly gaining momentum in the background. At 8x8, we’ve researched this area to better understand how collaboration will be used by companies to enhance employee empowerment (view the infographic at the bott [...]

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The Health Care Communications Transformation

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“They may forget your name, but they will never forget how you made them feel.” What a simple yet insightful observation by the famous writer and poet, Maya Angelou. If we think about it, this sentiment rings especially true in the world of health care. From the very first moment of contact through [...]

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8 Ways to Properly Research a Company Before Your Interview

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You’ve decided it’s time to look for a new job but, do you really want just another job? Or, is it time for something more? Why not look for a company who changes the way you think about waking up in the morning? A place where you can see your impact on a regular basis. A place that lets you flex [...]

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2019 Gartner UCaaS Magic Quadrant: 8x8 is the Longest Standing Leader

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The 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report provides a comprehensive view of the top companies in unified communications. It’s viewed by IT leaders as an important tool in understanding the enterprise communications market and is often leveraged by organ [...]

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