Practical AI For Speech-Based Collaboration

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I have a secret to share. AI is mostly hype. There, I said it. The July 2018 Gartner AI technology hype cycle tracks 35 technologies of which 15 are in the Peak of Inflated Expectations category. In other words, they are mostly hype. There are another 7 in the Trough of Disillusionment, which means [...]

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An Ecosystem of Applications is the Way to Go

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If you’re not in the ecosystem, you’re out in the cold  This post is part of a series focused on how integrating communications with business processes improves sales and support teams’ effectiveness. According to Webster, an ecosystem (n) is a complex of a community of organisms and its envi [...]

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How to Be Productive from Anywhere

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Did you know that employees are typically productive for only 3 out of 8 hours in a workday? The other 5 hours are spent on mobile devices, exploring social media, eating, chatting with colleagues or doing other non-work related activities. There are many things competing for our attention and whe [...]

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Collaboration is Changing Company Cultures

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With all the emphasis on digital transformation, topics of employee empowerment have been quietly gaining momentum in the background. At 8x8, we’ve researched this area to better understand how collaboration will be used by companies to enhance employee empowerment (view the infographic at the bott [...]

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The Health Care Communications Transformation

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“They may forget your name, but they will never forget how you made them feel.” What a simple yet insightful observation by the famous writer and poet, Maya Angelou. If we think about it, this sentiment rings especially true in the world of health care. From the very first moment of contact through [...]

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8 Ways to Properly Research a Company Before Your Interview

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You’ve decided it’s time to look for a new job but, do you really want just another job? Or, is it time for something more? Why not look for a company who changes the way you think about waking up in the morning? A place where you can see your impact on a regular basis. A place that lets you flex [...]

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2019 Gartner UCaaS Magic Quadrant: 8x8 is the Longest Standing Leader

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The 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report provides a comprehensive view of the top companies in unified communications. It’s viewed by IT leaders as an important tool in understanding the enterprise communications market and is often leveraged by organ [...]

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How Cloud Communications Can Boost Your CRM

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Improving customer experience is a proven way to increase market share. Customer relationship management (CRM) software gives businesses a competitive edge by harnessing customer data and interactions, allowing team members to be more responsive and provide better customer care. Customers reward [...]

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Stranger Things Are Happening at 8x8

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Spoiler Alert: This post contains Stranger Things Season 3 spoilers. I’m admittedly late to the Stranger Things phenomenon. My wife and I only started watching it a few weeks ago but were quickly hooked and managed to binge our way through all three seasons. If you, like us, are up to speed on the [...]

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Your Feedback is Important to the Future of 8x8

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At 8x8 we understand the value of collecting and, more importantly, acting on customer feedback. Each year we produce a survey that helps us understand what we’re doing well and where we need to improve. We launched this year’s survey in March and received an incredible amount of valuable feedback [...]

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