How Business Analytics Can Improve Customer Experience

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How Business Analytics Can Improve Customer Experience According to a recent survey conducted by 8x8 and Hanover Research, over 80% of CCaaS users are planning to increase their use of business analytics, customer data and communications analytics to improve customer experience. As companies increa [...]

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Gartner Retires The On-Prem Unified Communications and Contact Center Magic Quadrants

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Gartner announced in January that it will be retiring the Magic Quadrant reports for on-premises Unified Communications and Contact Center, and it will be tightening the criteria for inclusion in the UCaaS and CCaaS Magic Quadrant. Here’s a breakdown of Gartner’s rationale and what it means for ent [...]

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Why SMBs Need to Focus on Personalization

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Small businesses are a vital part of the economy and are a major contributor of new employment opportunities—from 2007 to 2017, small businesses accounted for 65.9% of net new jobs, according to the U.S. Small Business Administration. For these reasons and many more, 8x8 is delighted to celebrate Sm [...]

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Customer Experience Leadership Tips from Expert Jeanne Bliss

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What an honor it was to speak with Jeanne Bliss on the Communications. Transformed. podcast. The customer experience pioneer makes her point through an emotional connection that is easy to relate to - “Would you do that to your mother?” It was such an insightful and inspirational discussion as Jean [...]

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Cybersecurity: Are You Doing Enough?

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You’ve seen the headlines: cybersecurity breach at big-name company, data of millions of users stolen. But what doesn’t often make the front page is that cybercriminals are increasingly targeting smaller organizations. According to Verizon’s 2018 Data Breach Investigations Report (DBIR), 58% of sma [...]

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Highlights from Enterprise Connect 2019

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After an invigorating week at Enterprise Connect 2019 in Orlando, one thing is clear: Business communications is the battleground on which companies compete to survive as they modernize the way employees collaborate and serve customers. Our announcements focused on new capabilities and enhancements [...]

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Meet Now. The New 8x8 Meetings Experience

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Back in October of last year, 8x8 acquired open-source meetings technology Jitsi. We’ve been working ever since to integrate Jitsi’s technology into our own meetings solution, and are pleased to share a preview of the new 8x8 Meetings experience. This new version of 8x8 Meetings integrates the Jits [...]

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AI-Driven Business Insights From Every Conversation With 8x8 Speech Analytics

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As more than 6,000 business and technology leaders convene at Enterprise Connect this week in Orlando, attendees are garnering knowledge about how they can stay competitive in a fast-changing business landscape. It’s fitting that the world-renowned Daytona Speedway is right in Orlando’s back yard, [...]

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New Integration with Google Cloud Contact Center AI

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Have you heard about 8x8 X Series’ new integration with Google Cloud’s Contact Center AI? This integration makes solutions powered with artificial intelligence accessible to any company with 8x8’s Contact Center, without having to invest in a home-grown artificial intelligence program. “Contact [...]

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Q&A with Daniel Velazco, 8x8 Referral Program’s $10,000 Winner

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Daniel Velazco, owner of Nore Services, LLC., is an IT consultant specializing in telecommunications. For more than 30 years, Daniel’s clients have turned to him for advice about their communications systems, and Daniel prides himself on recommending services that deliver an integrated solution wit [...]

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