8 Advantages of the Work-From-Home Contact Center

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Early in my career as a contact center manager, I received a call from one of my agents who staffed the overnight shift. He was quitting and there was nothing I could do to change his mind. After some investigation, I discovered that this employee was attempting to balance full-time school and a fu [...]

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Connections Matter More than Ever for Small Businesses

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The entire global community has been affected by the current health crisis. In the U.S., small businesses in particular face unprecedented challenges. While the definition varies by city and state, many nonessential businesses have been ordered to temporarily close their physical locations in an ef [...]

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Work from Home Distractions – The New Reality

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Business leaders today have new challenges in this new “not-really-normal.” We are suddenly in situations where we are all working from home, along with our other family members. Some team members are totally new to this. We asked entire teams who worked together daily to suddenly work independent [...]

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How Cloud Communications Keeps Business Running During Unexpected Disruptions

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This is the first of a three-part series on the three Rs of surviving and thriving through a business disruption: Readiness, Responsiveness and Resilience. More than 80% of businesses use or plan to use cloud telephony solutions, according to Frost & Sullivan, a business consulting firm. Business re [...]

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Equity Financing: A Small Business Guide

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For many small businesses, capital is hard to come by. This puts them at a disadvantage. On the other hand, large companies in their verticals have more resources. This makes them more competitive. But small businesses have more opportunities for growth. With the right ideas, they are attractive in [...]

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How Great Partners Make All the Difference in a Time of Need

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We’re All in this Together Back in December 2019, when we thanked our amazing partner community for their ongoing efforts and collaborative spirit, few of us could have imagined the state of the world we’d find ourselves in just three short months later. Yet as the status of affairs changes daily a [...]

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8x8 Employees Share Tips and Best Practices While They Work from Home

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Like many other companies, our 8x8 employees are sheltering in place and working from home as we do our part to help flatten the COVID-19 curve and prevent its spread. Here are some tips and best practices we’ve learned from our experience getting our work done while staying safe and healthy. We ho [...]

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Understanding Small Office Phone Systems

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A small office phone system serves as the hub of communication for your business. They enable you to contact leads, close sales, offer support and communicate with clients and customers via phone, text or video. Because they are designed to handle the communication needs of businesses, small office [...]

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Measure Success: Ensure CX Thrives When Agents Work From Home

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Companies, consumers, and the stock market -- all are experiencing the anxiety associated with unpredictable events. In this time of disquiet, it’s more important than ever to give our customers confidence we can continue to support them and deliver a consistent customer experience (CX) -- Gartner [...]

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Pros and Cons of Cloud-Based Phone Systems | Cloud PBX

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Digital communication tools drive value in modern business. Phone systems are no exception. However, only 28% of IT professionals are happy with their business communication systems. Cloud-based phone systems offer value where traditional PBX (private branch exchange) does not. Internal PBXs (busin [...]

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