Improve Customer Engagement with a Modern Contact Center

Communication is the lifeblood of any organization, regardless of its size or industry. From the moment a business interacts with a person, the customer engagement process begins. This means businesses, large and small, need to dedicate time and resources to build strong, long-lasting relationships, with both internal and external customers. While individual and team functions, […]

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8x8 Quality Management Recognized As One of the Best Customer Service Solutions

It’s simple: the better you understand your contact center employees, the better you can train them to provide top-of-the-line customer experiences. This week, 8x8 is honored to be named a finalist for Best Customer Service Solution in the 2017 SIIA CODiE awards, which is comprised of the industry’s top products and services in business technology. […]

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Gen Z Is About to Change the Way Your Business Collaborates

Not long ago, discussions around the future of work primarily centered on millennials. While some employers are still learning to adapt to the Millennial in the workplace, they have a new generation to prepare for: Gen Z, those born between 1996 and 2010. We are in the midst of graduation season, which means another wave […]

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How Small Businesses Should Approach Unified Communications

Small and medium businesses have their fair share of challenges that are unique to their size. Yet, while they need to be resourceful, they shouldn’t have to choose between their budget and the right tools to enable their business to function and prosper. 8x8 recently partnered with Spiceworks to survey 175 IT decision makers in […]

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The New Face of Contact Center Is Intelligent, Easy and Instant

Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Day in and day out, a lot of time is spent answering general inquiries, handling customer support or employee help desk issues, managing sales activities, responding to HR questions, making collection calls and even […]

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Regus Expands its Deployment of 8x8 Communications Cloud Services to 17 Countries

Today 8x8 announced an expansion of our partnership with Regus, the world’s largest provider of flexible workspaces, to deploy 8x8 Communications Cloud services in an additional 13 new countries as well as provide a broader range of service options for Regus customers worldwide. This agreement ups the number to 17 countries in total as 8x8 […]

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8x8 Awarded Four New Patents for Communications Cloud

At 8x8, innovation is at our core, and we are constantly striving to enhance the World’s First Communications Cloud by anticipating the needs of customers and partners in the evolving enterprise communications and collaboration market. The latest recognition of 8x8 innovation is the awarding of three new U.S. patents and one new U.K. patent that […]

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Why an Open Communications Cloud Strategy is Critical for Interoperability

Let’s face it, every organization has myriad tools for communications, collaboration and productivity that do not interoperate with each other. Some are procured by a particular line of business to support critical and specific workflows. Often times, these tools are not sanctioned by IT which poses governance and security concerns. With the rise of team […]

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Kicking off Spring with a Victory or Two (…or Three)

2017 has been a whirlwind so far at 8x8, to say the least. We announced the world’s first Communications Cloud, our acquisition of Sameroom, the launch of our new contact center solution for teams, ContactNow, and the general availability of our new 8x8 Virtual Contact Center Editions and implementation packages. We’re thrilled to see momentum […]

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“I’d Like to Order a Box of Cloud.”

Traditional channel partners have found decades of success providing their customers with product-based and on-premises solutions. However, with the advent of subscription-based cloud services and Software as a Service, channel partners are seeing customers change the way business solutions are consumed. Customers are moving away from build-it-yourself and manage-it-yourself solutions to address their business needs. […]

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