Preparing Millennial Leaders to Coach Gen Z

shutterstock_637095478_(2).jpg

by

I recently grabbed coffee with a highly-motivated college senior who’s graduating in May. Rachel is completing a four-year degree in three years and she’s part of Generation Z (Gen Z), the generation born between 1997 and 2012. “I have a hypothesis,” I said. “Considering that the iPhone was released [...]

Read more >

Rethinking Video Meetings to Increase Customer Success

shutterstock_1410698150_(2).jpg

by

It's a strange reality we find ourselves in where employees, in increasing numbers, are hunkered down in remote offices, skipping those in-person meetings. And according to this article, this could very well be the new normal. A question was recently posed in a customer success community about how [...]

Read more >

How Responsive Business Continuity Programs Meet Employee and Customer Needs

shutterstock_1138941260_(2).jpg

by

This is the second of a three-part series on the three Rs of surviving and thriving through a business disruption: Readiness, Responsiveness and Resilience. A member of our team traveled roughly 8,800 miles recently from her office to visit family. She continued working remotely during that time. [...]

Read more >

Home Office Phone System: Everything You Need to Know

Home_Office_Phone_Sytem_220x175.jpg

by

Is your remote office configured for full productivity? Both telecommuters and business owners need a home office phone system for professional communications. A remote work phone setup gives you the freedom to answer messages in many ways. According to Global Workplace Analytics, 4.7 million emp [...]

Read more >

How to Update Your Enhanced 911 Address

shutterstock_785605498_(2).jpg

by

At 8x8, we have always practiced the principle of using our own collaboration tools, Virtual Office desktop and mobile apps, for calls, chats or video conferences with colleagues, partners and customers. Today, I'd like to share a tip with you about updating your E911 contact information so you can [...]

Read more >

8 Advantages of the Work-From-Home Contact Center

shutterstock_1105646240_(2).jpg

by

Early in my career as a contact center manager, I received a call from one of my agents who staffed the overnight shift. He was quitting and there was nothing I could do to change his mind. After some investigation, I discovered that this employee was attempting to balance full-time school and a fu [...]

Read more >

Connections Matter More than Ever for Small Businesses

shutterstock_123790510_(2).jpg

by

The entire global community has been affected by the current health crisis. In the U.S., small businesses in particular face unprecedented challenges. While the definition varies by city and state, many nonessential businesses have been ordered to temporarily close their physical locations in an ef [...]

Read more >

Work from Home Distractions – The New Reality

shutterstock_1517180474_(2).jpg

by

Business leaders today have new challenges in this new “not-really-normal.” We are suddenly in situations where we are all working from home, along with our other family members. Some team members are totally new to this. We asked entire teams who worked together daily to suddenly work independent [...]

Read more >

How Cloud Communications Keeps Business Running During Unexpected Disruptions

shutterstock_403943932_(2).jpg

by

This is the first of a three-part series on the three Rs of surviving and thriving through a business disruption: Readiness, Responsiveness and Resilience. More than 80% of businesses use or plan to use cloud telephony solutions, according to Frost & Sullivan, a business consulting firm. Business re [...]

Read more >

Benefits of a Cloud-Based Business Phone System

cloud_based_business_phone_system_220x175.jpg

by

A cloud-based phone system is a telephone platform hosted on the internet by a third party. All functions are performed on computers inside a data center. These centers are off-site and accessed via an internet connection. Even though these phone systems are remote, they have all the features of an [...]

Read more >
Categories

Follow Us