Flip Calls Between Different Devices Seamlessly with 8x8

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Staying connected with customers or colleagues, disruption-free, is one of the top priorities of the modern workforce. However, it is easier said than done, considering all the communication channels and devices out there. For instance, have you ever been in a situation where you had to drop a crit [...]

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8 Pieces of Advice I Wish I'd Been Given at the Start of My Career

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You hear the question asked a lot: “What advice would you give to your past self?” Anytime I hear this question, I end up reflecting on what I have learned, both personally and professionally. Regular self-reflection is one of the best ways to remind yourself what continues to “work” while you als [...]

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8 Expert Tips on Small Business Hiring

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As a small business owner, you’re probably used to going it alone. You feel comfortable wearing multiple hats, juggling various projects and working long hours. But what happens when you wake up one day and realize you need to hire some help? Attracting and retaining talent as a small business is [...]

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How to Host More Effective Sales Meetings with Video Calls

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Finding success as a sales professional requires a unique blend of skills and traits. From public speaking to analytical thinking, problem-solving, in-depth product knowledge, and persuasive abilities, it can often feel like a juggling act. The most successful salespeople know how to leverage tools, [...]

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Why Self-Care Should Be a Priority for Contact Center Leaders in 2020

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Ralph Waldo Emerson knew about #selfcare before it was a hashtag trending on Instagram. In his essay, Self-Reliance from 1841, he writes, “Nothing can bring you peace but yourself.” As a contact center leader, the idea of peace within yourself might sound mystical, foreign [...]

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5 Mistakes to Avoid for Effective Quality Monitoring in the Contact Center

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When I entered the contact center world nearly two decades ago, I can assure you that I wasn’t freshly equipped with a college degree in contact center management. Like many careers, my success and longevity have a lot to do with the ability to keep learning and continuously improving. And this le [...]

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Practical Tips for Advancing Your Career as a Remote Employee

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What keeps high-performing employees engaged at work and willing to stick around? You might think a supportive manager and competitive salary are the most important motivators, but according to research from TINYpulse, what employees want most is the opportunity for growth and advancement. Employees [...]

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8 Ways to Increase Your Visibility to Recruiters

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“I really need a new job.” That’s how it begins. Most of the time, at least. That little voice inside your head telling you that something’s not quite right, not exactly as you’d want it to be, or not quite as challenging and interesting it used to be. Sometimes, beginning a new job search is an i [...]

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'Tis the Season. 8 Contact Center Holiday Planning Ideas

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‘Tis the season, which means that contact centers supporting retail customers have finished their planning for the busy holidays months ago — or right about now they’re wishing they had done a better job of planning. That being said, we also must recognize that “seasonality” means something differ [...]

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5 Questions to Ask Your Contact Center Agents To Improve Customer Experience

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Customer experience leaders often rely on the facts to determine what customers need. We think of customer feedback metrics and rating systems as ways to get a pulse of what our customers are thinking and feeling about transactions or the entire relationship with our brand. We invite leaders to wor [...]

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