AI-Driven Business Insights From Every Conversation With 8x8 Speech Analytics

As more than 6,000 business and technology leaders convene at Enterprise Connect this week in Orlando, attendees are garnering knowledge about how they can stay competitive in a fast-changing business landscape. It’s fitting that the world-renowned Daytona Speedway is right in Orlando’s back yard, as it’s imperative that companies move ever-faster to stay competitive. This […]

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New Integration with Google Cloud Contact Center AI

Have you heard about 8x8 X Series’ new integration with Google Cloud’s Contact Center AI? This integration makes solutions powered with artificial intelligence accessible to any company with 8x8’s Contact Center, without having to invest in a home-grown artificial intelligence program. “Contact Center AI empowers enterprises to use AI to augment and improve their contact […]

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Q&A with Daniel Velazco, 8x8 Referral Program’s $10,000 Winner

Daniel Velazco, owner of Nore Services, LLC., is an IT consultant specializing in telecommunications. For more than 30 years, Daniel’s clients have turned to him for advice about their communications systems, and Daniel prides himself on recommending services that deliver an integrated solution with everything his clients need to connect with customers. He is also […]

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Experience the New Speed of Business at Enterprise Connect 2019

We hope you’ll join us at Enterprise Connect 2019 (EC ’19) in Orlando this March 18th through 21st to take a deep dive into enterprise communications and collaboration technology. There will be over 60 conference sessions—including many sessions and panels with 8x8 customer and executive speakers. Here are some of the not-to-miss events at this […]

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A Roadmap to Success with Speech Analytics

Whether you’re heading to a new restaurant on the other side of town or taking a road trip across the country, a GPS helps get you there. Gone are the days of combing through maps, taking notes and picking what you think is the best route—only to be blindsided by traffic delays and detours. But […]

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Reinventing Retail: NRF 2019

“Retail is healthy, vibrant and growing” – Chris Baldwin, National Retail Federation Chairman and CEO of BJ’s Wholesale Club Attending my first NRF Retail’s Big Show has highlighted to me what a huge impact the retail sector has on the US and global economy. Did you know 1 in 4 people in the US currently […]

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8x8 Launches Speech Analytics and Integration Framework

Herb Kelleher, the iconic leader of Southwest Airlines made an insightful statement about strategic plans: “We have a strategic plan. It’s called doing things.” We couldn’t agree more with this sentiment. Working with customers, we’ve found that regardless of their goals, be it growth, digital transformation, operational efficiency, software development or even just replacing outdated […]

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8x8’s One System of Engagement, Explained

As I shared in a recent blog post, customer expectations and competitive pressures are forcing companies to transform digitally. A great place to start is with your communications system. Voice still matters. Salesforce.com found that 92% of customer interactions still happen over the phone. That’s a high percentage, but it makes sense when you think […]

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Are You Ready for Cloud Communications?

Are You Ready to Move Your Communication and Collaboration Systems to the Cloud? Now that the ‘Cloud resistance is futile’ phase is behind us, there is a greater understanding and awareness of the benefits of cloud hosted services. This has also ushered in a significant change in the mandate of an IT leader, whose role […]

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Episode 5: Meet Jitsi

In episode 5 of Communications. Transformed., I spoke with Emil Ivov, founder and project lead at Jitsi. 8x8 recently acquired the Jitsi team and technology, so Emil is now also my colleague. Emil and I talked about the unique business model associated with open-source technology, how Jitsi grew out his lifelong interest in remote communications […]

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