Flip Calls from Desk Phone to Smartphone to Softphone with 8x8

Have you ever been on a phone call where someone says “Let me call you back from my other device?” or taken a conference call from the car only to wish there was an easy way to switch from your smartphone to a different device once arriving in the office? What if there was a […]

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8x8 Awarded Seven New Patents Related to Truly Unified Communications

At 8x8, we aim to stay nimble, responsive and innovative as the company revolutionizes the business communications industry by unifying cloud telephony, messaging, meetings and contact center solutions along with big data and speech analytics on a single cloud platform. Our goal is to deliver companies the most advanced truly unified communications solutions available so […]

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The Age of Truly Unified Cloud Communications

Yesterday we launched 8x8 Virtual Office® Editions, a new suite of products that revolutionize the business communications industry by unifying cloud communications, collaboration, online meetings, and contact center solutions with a best-in-breed data analytics platform. Representing a combination of technologies from years of continuous innovation from 8x8, this launch signifies the new age of Truly […]

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Healthcare Manufacturer Steps Up to Cloud Communications

What happens when a healthcare manufacturer in business for 65 years realizes its aging on-premises phone system cannot handle the modern communications and collaboration required to do business at the speed of customer expectations? And what if the said legacy PBX system was also too costly to manage and operate after adding in the cost […]

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The Next “Cycle” of Communications for Manufacturing

In the fast-paced manufacturing industry, businesses are shifting more processes, such as equipment monitoring, product design, enterprise resource planning, and inventory management, to the cloud to take advantage of costs and efficiencies. Manufacturers like Shimano American Corp., the U.S. division of the legendary Japanese developer, producer and distributor of bicycle components, fishing tackle and rowing […]

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Contact Center Quality Management the SAFE Way

In part one of my three-part series about improving quality management in the contact center, I provided 3 Tips for Building an Effective Quality Management Program. For part two, I’ll look at how companies can implement a structured approach to coaching to help contact center agents reach their full potential within the company and enhance […]

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Driving Retail Communications Forward

For retailers, clear communications between customers, employees and suppliers is critical for increasing business productivity and accelerating revenue growth. Town Fair Tire, a New England-based tire business with 1,800 employees and over 95 stores across six states, values the long-standing relationships it has developed with both consumers and wholesale customers such as auto dealerships, repair […]

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Building a Dynasty—8x8 Named a Gartner Magic Quadrant Leader for the Sixth Year Running

FC Barcelona is arguably the dominant global football (known as soccer here in the U.S.) club of the past decade, winning 25 major trophies since 2008. The powerhouse has built a dynasty with many regarding them as the best club ever. However, one thing has eluded FC Barcelona—they have never won the La Liga title […]

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4 Tips for Increasing Local Government Digital Adoption in the UK

The UK Digital Strategy, implemented earlier this year, is designed to build on the country’s success to date in developing a world-leading digital economy that works for everyone. There’s no denying the fact that the UK has a healthy appetite for technology, but for the overall goals of the Digital Strategy to be achieved, local […]

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Heat Up Sales Cold Calls

Whenever I think of sales, I think of the stereotypical salesperson talking on the phone in a loud bustling office rattling off catchy opening lines and delivering convincing sales pitches. Films like Glengarry Glen Ross, Boiler Room and The Wolf of Wall Street depict the cunning salesperson mastering their craft. But what these films don’t […]

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