Top 3 Ways to Optimize Your Customer Service Strategy

This blog post is part of a series focusing on improving the customer experiences.  A software application will only get you so far when building an effective customer engagement management strategy. Sounds a little weird coming from a cloud communications company, doesn’t it? After all, our bread and butter at 8x8 is designing, building, selling […]

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To Meet Gen Z , Retailers Must Join Their “Phygital” World

This post is part of a series focused on the retail industry highlighting emerging trends affecting consumer and retailer behavior. Just as we’re getting over using “millennial” as a theme/punchline for everything from advertising to social research, here comes Gen Z with their categorically different perspective and behavior. To remain relevant to this emerging generation, […]

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Is Your PBX System Keeping You Awake at Night?

Many companies with on-premises communications solutions struggle with expensive capital expenditures, support issues and other IT challenges, including managing multiple, fragmented solutions from different vendors, which hampers employee productivity and customer engagement efforts. Is your business experiencing similar pains? In the past 12 months, some companies have tried to acquire a cloud strategy, and move […]

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AI & Digital Transformation: An Interview with Bryan Martin, Chairman & CTO 8x8

According to Gartner’s 2018 CIO Agenda Survey, nearly half of CIOs plan to deploy artificial intelligence to improve customer experience. I sat down with Bryan Martin, Chairman and CTO of 8x8, and asked him about the recent 8x8 AI announcement, and his thoughts on the future of enterprise communications. Can you tell the 8x8 community […]

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IT Perspective: Moving From On-Premise PBX to the Cloud

If 55% cost savings isn’t enough, then learn how easy it is for 8x8 customers to make the switch while ensuring the investment meets their future communication requirements. Join the 8x8 webinar on May 22 at 11 am PT / 2 pm ET with two 8x8 customers: Silver Peak Systems and Town Fair Tire. Hear […]

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Key Takeaways from Channel Partners 2018

Channel Partners 2018 brought together more than 6,000 industry experts and 275+ exhibitors. 8x8 served as a premier sponsor, and our deep involvement in the conference could not be missed. 8x8 Chairman and CTO Bryan Martin’s keynote speech highlighted not only the changing direction of the industry but the innovative ways that 8x8 is addressing this […]

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Gettel Automotive Group Selects X Series to Drive Significant Business Growth

I am excited to announce that Gettel Automotive Group, ranked 68th on Automotive News’ annual top US automotive dealership groups list, has selected 8x8 to move almost 1,000 employees from their current cloud communications solution to the newly announced X Series. High Level of Support, Reliability and Accurate Reporting Gettel owns 17 automotive dealerships throughout […]

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Meet Bill Corbin, SVP Channels & Alliances at 8x8

I recently interviewed Bill Corbin who recently started at 8x8 as SVP of Channels and Alliances based out of Dallas, Texas. We dived into his background, role at the company, the importance of partners and a few rapid fire questions to get to know him – enjoy! What is your background? I came to 8x8 from CenturyLink where I […]

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8x8 Partner Program Awarded 5-Star Rating by CRN

Building off of our continued global channel expansion and momentum, 8x8 achieved yet another major milestone in helping our partners succeed. I’m thrilled to announce that the 8x8 Partner Program was awarded a 5-Star rating by CRN in their 2018 Partner Program Guide. This annual guide is the definitive listing of partner programs from technology […]

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Bridging the Communications Chasm between Employees and Customers

The dilemma of choice is a well-known concept in the psychology of consumer purchasing–namely, the more options you have, the more difficult it is to not only make, but also be satisfied with a decision. Businesses, however, hadn’t felt the same pain in their decision-making. The explosion of applications over the years—in everything from CRM […]

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