8x8 Rings NYSE Opening Bell Honoring Customers for Its Continued Market Leadership

Today, at the NYSE, I rang the opening bell with our board member Major General Guy L. Hecker, Jr. (US Air Force retired), customers and partners. It was a surreal moment because over 4 years ago I embarked on this journey at 8x8 with a world-class team to transform enterprise communications. Now we are over […]

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Your Communications System is Determining Your Future

Do You Know How it is Performing? “So, tell me, when will I be eligible to sign up for the new offer?” “I don’t know” “I went over my product issue with Bob in customer support yesterday, is he in?” “I don’t know” What is the status of my order? I spoke to someone yesterday, have you […]

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CX-Ray Vision: The Experiences You Need In Your Business

Today’s consumers are notoriously fickle. What’s the way to win their repeat business? In an acronym: CX. It’s all about the quality of your customer experience. Simply provide the fastest, easiest, most personalized, convenient, relevant, value-driven, mistake-free interactions. Slam-dunk, right? Sure, if you manage a team of superheroes. And now you can. Give your sales, […]

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The 4 Things This Year’s Internet Trends Report Gets Wrong About Retail

This post is part of a series focused on the retail industry highlighting emerging trends affecting consumer and retailer behavior. 😱😱 Ok, folks – I’m going to do it. I’m going to have to disagree with some, just some, of the information in Mary Meeker’s “2018 Internet Trends” report when it comes to retail and […]

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Join Us at the 8x8 Experience 2018

The 8x8 Experience 2018 kicks off this week with an exclusive VIP networking event in a city near you. Each event is designed to inspire you: from networking with your peers to having an open forum to share feedback to hearing directly from IT leaders at companies like yours about their own journey to transform […]

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Top 3 Ways to Optimize Your Customer Service Strategy

This blog post is part of a series focusing on improving the customer experiences.  A software application will only get you so far when building an effective customer engagement management strategy. Sounds a little weird coming from a cloud communications company, doesn’t it? After all, our bread and butter at 8x8 is designing, building, selling […]

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To Meet Gen Z , Retailers Must Join Their “Phygital” World

This post is part of a series focused on the retail industry highlighting emerging trends affecting consumer and retailer behavior. Just as we’re getting over using “millennial” as a theme/punchline for everything from advertising to social research, here comes Gen Z with their categorically different perspective and behavior. To remain relevant to this emerging generation, […]

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Is Your PBX System Keeping You Awake at Night?

Many companies with on-premises communications solutions struggle with expensive capital expenditures, support issues and other IT challenges, including managing multiple, fragmented solutions from different vendors, which hampers employee productivity and customer engagement efforts. Is your business experiencing similar pains? In the past 12 months, some companies have tried to acquire a cloud strategy, and move […]

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AI & Digital Transformation: An Interview with Bryan Martin, Chairman & CTO 8x8

According to Gartner’s 2018 CIO Agenda Survey, nearly half of CIOs plan to deploy artificial intelligence to improve customer experience. I sat down with Bryan Martin, Chairman and CTO of 8x8, and asked him about the recent 8x8 AI announcement, and his thoughts on the future of enterprise communications. Can you tell the 8x8 community […]

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IT Perspective: Moving From On-Premise PBX to the Cloud

If 55% cost savings isn’t enough, then learn how easy it is for 8x8 customers to make the switch while ensuring the investment meets their future communication requirements. Join the 8x8 webinar on May 22 at 11 am PT / 2 pm ET with two 8x8 customers: Silver Peak Systems and Town Fair Tire. Hear […]

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