Enhancing the Retail Customer Experience with Cloud Communications

As your business interacts with consumers in an increasingly digital manner, your business strategy has most likely shifted to focus on new technologies and innovative marketing approaches. However, as you continue to push your business further into the digital age, it’s important that customer service does not get left in the stone age. Tackling customer […]

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Is Your Contact Center Ready for the Future?

Customer experience serves as a major differentiator for your business. Customers expect to reach you in the channel of their choice, and demand knowledgeable agents capable of solving issues in a single interaction. And they expect you to use the best available technology to make their experience efficient and convenient.   Because your contact center […]

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3 Tips for Building an Effective Quality Management Program

When problems or inefficiencies exist within a company, employees are often faced with a choice between reporting the problem or turning a blind eye, and allowing the problem to continue. This internal tug of war between contributing to the greater good of the company or ensuring job security can hurt businesses in the long-run as critical […]

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The Power of the Cloud, Now in the Palm of Your Hand

Today, our mobile devices provide us with access to a world of information at our fingertips. In our personal lives our phones and tablets make it easy for us to be reached almost anywhere at any time. Now, 8x8 is introducing an enhanced level of mobility to business communications. 8x8 recently unveiled an updated app that […]

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The New Industrial Revolution: How Cloud Boosts Productivity for Manufacturers

By now, nearly everyone has heard about the Internet of Things (IoT) and how it’s transforming everyday technology. From syncing mobile apps with cars to linking every appliance in our homes, the IoT is spinning a growing web of devices for a more connected world. Make no mistake however, the IoT isn’t just for consumers; […]

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8x8 Granted Five New Patents Related to Cloud Communications

At 8x8, we strive to move our industry forward with new technologies and innovations that deliver better business solutions to our customers and partners. These solutions in turn get employees, customers and applications talking to make people more connected and more productive, no matter where they are. 8x8’s latest contributions are the awarding of five […]

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Say Hello to Gen Z with the Right Communication Tools

Findings from a survey commissioned by 8x8 last winter found that smartphones are quickly becoming the hub of communication for all generations. Gen Z is the first generation born in a digital age and in the era of smartphones; we don’t know what it’s like not to have a world of information and communication at […]

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Transform your recruitment with a cloud communications system

Job seekers today are pressed for time. Yet the overall hiring process is taking longer than ever before. In fact, hiring processes now take over 22 days in the U.S. and anything from 26 to 31 days in the U.K. Although this extended screening process is necessary to find the right candidate, it’s also costing […]

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Tolly Group Report: Why Superior Voice Quality Matters

Have you ever been on a call when suddenly there is a drop in voice quality and you can’t understand what the other person is saying? Have you experienced unintended interruption when multiple people are talking at the same time on a conference call and they need to repeat themselves? Dropped calls, echo, delay and […]

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Improve Customer Engagement with a Modern Contact Center

Communication is the lifeblood of any organization, regardless of its size or industry. From the moment a business interacts with a person, the customer engagement process begins. This means businesses, large and small, need to dedicate time and resources to build strong, long-lasting relationships, with both internal and external customers. While individual and team functions, […]

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