Use Case
Go beyond scheduling to improve performance, accuracy, and agent engagement. 8x8 Workforce Engagement Management connects forecasting, quality management, analytics, and coaching in one platform.
When the right people aren’t in the right place at the right time, costs climb, morale dips, and customers wait. But, staffing accuracy alone does not ensure consistent service. Disconnected tools and manual processes make it harder than it should be to react to real-time demand. Organizations need visibility into how agents perform, how interactions are handled, and where improvement is needed to deliver reliable customer experiences.
Workforce engagement management that adapts to you? Yeah, we did that. Whether you’re moving off spreadsheets or managing hundreds of agents across multiple regions and channels, our portfolio of solutions gives you the visibility and flexibility to plan, forecast, and adjust with confidence.
With a unified approach to workforce engagement, organizations can make more informed decisions, respond faster to change, and continuously improve both operational performance and customer outcomes. From small contact centers to large global operations, we simplify scheduling, strengthen performance, and improve the agent experience.
Smart, scalable automation for SMBs that want results fast without enterprise complexity. Simplifies scheduling, improves service, and reduces labor waste.
Built for organizations balancing efficiency with employee well-being. Empowers agents with flexibility and self-service while reducing attrition and improving CX.
Enterprise-grade precision for large, complex operations. Delivers AI-driven forecasting, compliance, and cost control at scale.
8x8 Quality Management with AQM is 8x8's native, platform-integrated quality management solution available across all contact center tiers.
Real insights from speech and text analytics, customer sentiment, and trend detection natively embedded.
Deliver consistent, accurate scoring across 100% of interactions across voice and digital, including real-time coaching. End-to-end QA automation at scale.
The right people. The right time. The right tools. The right insights. 8x8 helps you forecast smarter, schedule faster, gain insights, and build happier, more productive teams.
Called it “a game-changer” for staffing and workforce planning.
Seamlessly managing operations and forecasting needs.
