8x8 with Calabrio Workforce Management

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Calabrio WFM for 8x8 Contact Center

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Provides an integration to Calabrio WFM, delivering easy access to all necessary WFM data. This service will stream real-time data to Calabrio WFM as well as historical data, as required.

Features:

  • Omnichannel forecasting and scheduling
  • Workforce analytics
  • Performance dashboards
  • Time off management
  • Workforce reporting

Prerequisites:

8x8 Contact Center X Series: X6, X7, or X8

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance

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