Video Interaction

From telemedicine consultations to insurance claims to customer support, Video Interaction enables instant 1:1 collaboration from anywhere, any device.

Key benefits

  • Designed for mobile users, just one click to connect — no download or software required.
  • Increase productivity — assist field agents or customers faster with 1:1 live video.
  • Know where the action is — geo location pinpoints where help is needed.
  • Reduce costs — no need for onsite resources or extra trips due to having the wrong part.
  • Designed for mobile users, just one click to connect — no download or software required.
  • Increase productivity — assist field agents or customers faster with 1:1 live video.
  • Know where the action is — geo location pinpoints where help is needed.
  • Reduce costs — no need for onsite resources or extra trips due to having the wrong part.

Reach customers in new ways with the Video Interaction API

Connect Instantly — just one click

Video Interaction is completely web-based and designed for mobile phones so customers don’t need to hassle with downloads or new software. Just click on the link in an SMS and the field rep, patient or customer is instantly connected and ready to collaborate.

Connect Instantly — just one click

Video Interaction is completely web-based and designed for mobile phones so customers don’t need to hassle with downloads or new software. Just click on the link in an SMS and the field rep, patient or customer is instantly connected and ready to collaborate.

Plug-and-play integrations

Plug-and-play integrations with Zendesk, Salesforce or Freshdesk make it easy to start using Chat App messages for the support ticketing process or as part of your CRM-based engagements with leads and customers.

Plug-and-play integrations

Plug-and-play integrations with Zendesk, Salesforce or Freshdesk make it easy to start using Chat App messages for the support ticketing process or as part of your CRM-based engagements with leads and customers.

Solve issues in real-time

Whether an expert is advising a field agent or an insurance adjuster is filing a claim, Video Interaction lets doctors, teachers, field agents, and customer support teams solve issues at the moment customers need help most.

Solve issues in real-time

Whether an expert is advising a field agent or an insurance adjuster is filing a claim, Video Interaction lets doctors, teachers, field agents, and customer support teams solve issues at the moment customers need help most.

Learn more about APIs

APIs

Whether delivering proactive notifications, increasing customer engagement or adding levels of security, there’s an 8x8 API to make it easy.

Related features

SMS

Chat Apps

Voice

Intelligent IVR

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Reach more customers with the ability to deliver messages across many different platforms through one API.

Deliver tailored text-to-speech messages at scale using the Voice API.

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

SMS

Chat Apps

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Reach more customers with the ability to deliver messages across many different platforms through one API.

Voice

Intelligent IVR

Deliver tailored text-to-speech messages at scale using the Voice API.

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Chat Apps

Reach more customers with the ability to deliver messages across many different platforms through one API.

Voice

Deliver tailored text-to-speech messages at scale using the Voice API.

Intelligent IVR

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

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