PCI Pal
Reduce handle time, improve first-call resolution, and protect brand reputation with secure omnichannel payment solutions for your contact center.
Integration Overviewlink to this section
Simplify secure payments, delivering seamless, PCI DSS-compliant experiences directly within your contact center with 8x8 Secure Pay powered by PCI Pal.
PCI Pal empowers organizations worldwide to offer frictionless payment experiences across voice, chat, and digital channels. Customers can pay using their preferred method in a secure, compliant way that builds trust and safeguards brand reputation.
With patented, Level 1 PCI DSS-certified solutions architected in the cloud, PCI Pal ensures global scalability and annual Attestations of Compliance (AOC) to simplify your compliance journey. Whether assisted or automated, PCI Pal supports taking payments over the phone, in chat, or through self-service, enabling a secure and flexible customer experience.
Benefitslink to this section
- Enhanced customer experience: Eliminate friction, empower agents, and guide customers through a seamless payment journey.
- Secure & compliant: Ensuring that no card payment details are captured or held in your systems with a PCI DSS-compliant platform.
- Increase profitability: Boost transaction completion rates while reducing operational costs.
- Intuitive agent experience: Free agents to focus on service with an effortless, guided workflow and intuitive experience.
- Drive efficiencies: Support payments across all channels, reduce call handle times, and improve first-call resolution.
- Enable future agility: Quickly roll out new channels and payment options to stay ahead of customer expectations.
Featureslink to this section
- Key to Pay: Users enter payment details via their phone keypad. DTMF tones are fully masked to prevent sensitive data from entering your systems.
- Speak to Pay: AI-powered speech recognition securely captures spoken digits to complete the transaction without exposing sensitive information.
- Click to Pay: Users receive a secure digital link to complete their purchase using their preferred card or digital wallet.
Prerequisiteslink to this section
- 8x8 X6, X7, or X8
Security & Compliancelink to this section
Developer: PCI Pal
Location: London, UK