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Omnichannel Routing

Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.

Connect customers efficiently

Fast, responsive customer connections across any channel.

Resolve issues quickly

Collaborate with the right people inside the organization to resolve customer issues the first time.

Increase customer satisfaction

Personalize CX across channels with agent-supported or self-service options.

Reduce friction

Reduce agent and administrative effort with intuitive, AI-powered solutions.

Connect customers efficiently

Fast, responsive customer connections across any channel.

Resolve issues quickly

Collaborate with the right people inside the organization to resolve customer issues the first time.

Increase customer satisfaction

Personalize CX across channels with agent-supported or self-service options.

Reduce friction

Reduce agent and administrative effort with intuitive, AI-powered solutions.

Connect customers efficiently

Fast, responsive customer connections across any channel.

Resolve issues quickly

Collaborate with the right people inside the organization to resolve customer issues the first time.

Increase customer satisfaction

Personalize CX across channels with agent-supported or self-service options.

Reduce friction

Reduce agent and administrative effort with intuitive, AI-powered solutions.

Connect customers efficiently

Fast, responsive customer connections across any channel.

Resolve issues quickly

Collaborate with the right people inside the organization to resolve customer issues the first time.

Increase customer satisfaction

Personalize CX across channels with agent-supported or self-service options.

Reduce friction

Reduce agent and administrative effort with intuitive, AI-powered solutions.

Agent Workspace

Lead with design to boost agent engagement and transform CX.

Upgrade the agent interface to an intuitive, design-led application. The interface leverages universally familiar and friendly consumer device design patterns so agents can seamlessly handle all customer interactions through a single interface.

Omni-collage-1-AW.png

Agent Workspace

Lead with design to boost agent engagement and transform CX.

Upgrade the agent interface to an intuitive, design-led application. The interface leverages universally familiar and friendly consumer device design patterns so agents can seamlessly handle all customer interactions through a single interface.

Omni-collage-1-AW.png

Agent Workspace

Lead with design to boost agent engagement and transform CX.

Upgrade the agent interface to an intuitive, design-led application. The interface leverages universally familiar and friendly consumer device design patterns so agents can seamlessly handle all customer interactions through a single interface.

Omni-collage-1-AW.png

Agent Workspace

Lead with design to boost agent engagement and transform CX.

Upgrade the agent interface to an intuitive, design-led application. The interface leverages universally familiar and friendly consumer device design patterns so agents can seamlessly handle all customer interactions through a single interface.

Omni-collage-1-AW.png

Intuitive

Upgrade the agent interface to an intuitive and easy-to-use application to enhance productivity.

Simple

Seamlessly handle all interactions through a single pane of glass to minimize complexity.

Personalized

Present context across all channels, empowering agents to personalize customer experiences.

Intuitive

Upgrade the agent interface to an intuitive and easy-to-use application to enhance productivity.

Simple

Seamlessly handle all interactions through a single pane of glass to minimize complexity.

Personalized

Present context across all channels, empowering agents to personalize customer experiences.

Intuitive

Upgrade the agent interface to an intuitive and easy-to-use application to enhance productivity.

Simple

Seamlessly handle all interactions through a single pane of glass to minimize complexity.

Personalized

Present context across all channels, empowering agents to personalize customer experiences.

Intuitive

Upgrade the agent interface to an intuitive and easy-to-use application to enhance productivity.

Simple

Seamlessly handle all interactions through a single pane of glass to minimize complexity.

Personalized

Present context across all channels, empowering agents to personalize customer experiences.

Intelligent IVR

Design intelligent self-service that delivers results.

Leveraging AI, Automatic Speech Recognition (ASR), and Natural Language Processing (NLP), 8x8 Intelligent IVR makes it possible to design highly customized self-service experiences. Intelligent IVR makes it easy to provide the experiences your customers seek while helping to increase first contact resolution (FCR), reduce expenses for live agents, and minimize administrative efforts.

Contact center agent getting feedback through workforce engagement management

Intelligent IVR

Design intelligent self-service that delivers results.

Leveraging AI, Automatic Speech Recognition (ASR), and Natural Language Processing (NLP), 8x8 Intelligent IVR makes it possible to design highly customized self-service experiences. Intelligent IVR makes it easy to provide the experiences your customers seek while helping to increase first contact resolution (FCR), reduce expenses for live agents, and minimize administrative efforts.

Contact center agent getting feedback through workforce engagement management

Intelligent IVR

Design intelligent self-service that delivers results.

Leveraging AI, Automatic Speech Recognition (ASR), and Natural Language Processing (NLP), 8x8 Intelligent IVR makes it possible to design highly customized self-service experiences. Intelligent IVR makes it easy to provide the experiences your customers seek while helping to increase first contact resolution (FCR), reduce expenses for live agents, and minimize administrative efforts.

Contact center agent getting feedback through workforce engagement management

Intelligent IVR

Design intelligent self-service that delivers results.

Leveraging AI, Automatic Speech Recognition (ASR), and Natural Language Processing (NLP), 8x8 Intelligent IVR makes it possible to design highly customized self-service experiences. Intelligent IVR makes it easy to provide the experiences your customers seek while helping to increase first contact resolution (FCR), reduce expenses for live agents, and minimize administrative efforts.

Contact center agent getting feedback through workforce engagement management

Easy

Drag-and-drop graphical scripting tools make it easy to design self-service experiences.

Transformative

Incorporate conversational AI to transform antiquated or frustrating IVR experiences.

Powerful

Connect to external AI engines and integrate with existing systems to best serve the customer.

Easy

Drag-and-drop graphical scripting tools make it easy to design self-service experiences.

Transformative

Incorporate conversational AI to transform antiquated or frustrating IVR experiences.

Powerful

Connect to external AI engines and integrate with existing systems to best serve the customer.

Easy

Drag-and-drop graphical scripting tools make it easy to design self-service experiences.

Transformative

Incorporate conversational AI to transform antiquated or frustrating IVR experiences.

Powerful

Connect to external AI engines and integrate with existing systems to best serve the customer.

Easy

Drag-and-drop graphical scripting tools make it easy to design self-service experiences.

Transformative

Incorporate conversational AI to transform antiquated or frustrating IVR experiences.

Powerful

Connect to external AI engines and integrate with existing systems to best serve the customer.

Digital Channels

Connect easily with today’s digitally-oriented consumers.

Ignite your digital interaction strategy by offering more ways for your customers to interact with your business on their preferred channels. Connect all channels in one unified solution to streamline handling, create consistent experiences, and exceed expectations.

Omni-collage-3-interaction_v2.png

Digital Channels

Connect easily with today’s digitally-oriented consumers.

Ignite your digital interaction strategy by offering more ways for your customers to interact with your business on their preferred channels. Connect all channels in one unified solution to streamline handling, create consistent experiences, and exceed expectations.

Omni-collage-3-interaction_v2.png

Digital Channels

Connect easily with today’s digitally-oriented consumers.

Ignite your digital interaction strategy by offering more ways for your customers to interact with your business on their preferred channels. Connect all channels in one unified solution to streamline handling, create consistent experiences, and exceed expectations.

Omni-collage-3-interaction_v2.png

Digital Channels

Connect easily with today’s digitally-oriented consumers.

Ignite your digital interaction strategy by offering more ways for your customers to interact with your business on their preferred channels. Connect all channels in one unified solution to streamline handling, create consistent experiences, and exceed expectations.

Omni-collage-3-interaction_v2.png

Flexible

Set simple or complex routing rules for multiple channels, across multiple teams.

Contextual

Capture rich context to make impactful improvements on the customer’s journey across channels.

Unified

A single pane of glass to deliver all channels for simplified handling in a unified solution.

Flexible

Set simple or complex routing rules for multiple channels, across multiple teams.

Contextual

Capture rich context to make impactful improvements on the customer’s journey across channels.

Unified

A single pane of glass to deliver all channels for simplified handling in a unified solution.

Flexible

Set simple or complex routing rules for multiple channels, across multiple teams.

Contextual

Capture rich context to make impactful improvements on the customer’s journey across channels.

Unified

A single pane of glass to deliver all channels for simplified handling in a unified solution.

Flexible

Set simple or complex routing rules for multiple channels, across multiple teams.

Contextual

Capture rich context to make impactful improvements on the customer’s journey across channels.

Unified

A single pane of glass to deliver all channels for simplified handling in a unified solution.

Secure and Compliant

More organizations choose 8x8 to support their compliance standards and initiatives

Logo for PCI-DSS-compliance
Logo for HIPAA compliance
Logo showing 8x8 compliance with Consumer Proprietary Network Information (CPNI)
Federal Information Security Management Act (FISMA) compliant logo
Logo showing 8x8 compliance with General Data Protection Regulation (GDPR)

Other related features

Digital Channels

Enhance customer experience with digital channels.

Workforce Engagement Management

Simplify scheduling and forecasting for optimum results.

CX Analytics

Groundbreaking tool to provide visibility into customer interaction.

CRM

Leverage built-in customer contact and case management tools to provide agents with critical customer information.

Other related features

Digital Channels

Enhance customer experience with digital channels.

Workforce Engagement Management

Simplify scheduling and forecasting for optimum results.

CX Analytics

Groundbreaking tool to provide visibility into customer interaction.

CRM

Leverage built-in customer contact and case management tools to provide agents with critical customer information.

Other related features

Digital Channels

Enhance customer experience with digital channels.

Workforce Engagement Management

Simplify scheduling and forecasting for optimum results.

CX Analytics

Groundbreaking tool to provide visibility into customer interaction.

CRM

Leverage built-in customer contact and case management tools to provide agents with critical customer information.

Other related features

Digital Channels

Enhance customer experience with digital channels.

Workforce Engagement Management

Simplify scheduling and forecasting for optimum results.

CX Analytics

Groundbreaking tool to provide visibility into customer interaction.

CRM

Leverage built-in customer contact and case management tools to provide agents with critical customer information.

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