- Spend more time coaching and less time analyzing to stay tightly connected with your team while driving results further, faster.
Workforce Engagement Management (WEM)
Ensure your team is delivering great customer experiences across all channels with a powerful combination of adaptive quality management and workforce management solutions.
Keep your team engaged
- Pinpoint opportunity areas with advanced analytics and data visualization tools.
- Gather customer feedback with surveys immediately following interactions.
- Minimize operational effort by forecasting and managing intraday staffing changes.
- Spend more time coaching and less time analyzing to stay tightly connected with your team while driving results further, faster.
- Pinpoint opportunity areas with advanced analytics and data visualization tools.
- Gather customer feedback with surveys immediately following interactions.
- Minimize operational effort by forecasting and managing intraday staffing changes.
Learn more about WEM
Great customer experience calls for innovative solutions
Contact Center
The 8x8 cloud-based Call Center connects to your customers on their channel of choice. Design better customer experiences with our call center software.
Other related features
Omnichannel Routing
Quality Management
CX Analytics
Customer Surveys
Stay ahead of changing customer expectations.
Deliver exceptional customer service.
Groundbreaking tool to provide visibility into customer interactions.
Get the feedback you need for excellent service.
Omnichannel Routing
Quality Management
Stay ahead of changing customer expectations.
Deliver exceptional customer service.
CX Analytics
Customer Surveys
Groundbreaking tool to provide visibility into customer interactions.
Get the feedback you need for excellent service.