Workforce Engagement Management (WEM)

Ensure your team is delivering great customer experiences across all channels with a powerful combination of adaptive quality management and workforce management solutions.

Keep your team engaged

  • Spend more time coaching and less time analyzing to stay tightly connected with your team while driving results further, faster.
  • Pinpoint opportunity areas with advanced analytics and data visualization tools.
  • Gather customer feedback with surveys immediately following interactions.
  • Minimize operational effort by forecasting and managing intraday staffing changes.
  • Spend more time coaching and less time analyzing to stay tightly connected with your team while driving results further, faster.
  • Pinpoint opportunity areas with advanced analytics and data visualization tools.
  • Gather customer feedback with surveys immediately following interactions.
  • Minimize operational effort by forecasting and managing intraday staffing changes.

Learn more about WEM

Great customer experience calls for innovative solutions

Contact Center

The 8x8 cloud-based Call Center connects to your customers on their channel of choice. Design better customer experiences with our call center software.

Other related features

Omnichannel Routing

Quality Management

CX Analytics

Customer Surveys

Stay ahead of changing customer expectations.

Deliver exceptional customer service.

Groundbreaking tool to provide visibility into customer interactions.

Get the feedback you need for excellent service.

Omnichannel Routing

Quality Management

Stay ahead of changing customer expectations.

Deliver exceptional customer service.

CX Analytics

Customer Surveys

Groundbreaking tool to provide visibility into customer interactions.

Get the feedback you need for excellent service.

Omnichannel Routing

Stay ahead of changing customer expectations.

Quality Management

Deliver exceptional customer service.

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Customer Surveys

Get the feedback you need for excellent service.

Request A Quote

Get your fast, no-obligation quote now

1-866-879-8647


Discuss your needs with an 8x8 expert


Need product help?