- Minimize effort in managing and monitoring your contact center with automatic identification of key trends or activities across employees, teams and customer behavior.
Analytics for Contact Centers
8x8 Analytics for Contact Center empowers contact center managers with customizable reports that highlight the status of critical performance metrics, driving insights needed to optimize customer experiences.
Key benefits
- Define custom metrics that enable you to easily extract data specific to your needs to shorten the time and effort to identify and act on insights.
- Act faster with instant, automatic notifications when any performance metric is off target for an instance or as a trending issue.
- Easily customize reports to highlight specific focal areas, making it easy to see what is working and what needs adjustments to deliver a CX competitors can’t match.
- Minimize effort in managing and monitoring your contact center with automatic identification of key trends or activities across employees, teams and customer behavior.
- Define custom metrics that enable you to easily extract data specific to your needs to shorten the time and effort to identify and act on insights.
- Act faster with instant, automatic notifications when any performance metric is off target for an instance or as a trending issue.
- Easily customize reports to highlight specific focal areas, making it easy to see what is working and what needs adjustments to deliver a CX competitors can’t match.
Insights to drive your business
Analytics is part of a full suite of capabilities
Contact Center
The 8x8 cloud-based Call Center connects to your customers on their channel of choice. Design better customer experiences with our call center software.
Other related features
CX Analytics
Speech Analytics
Omnichannel Routing
Workforce Engagement Management
Groundbreaking tool to provide visibility into customer interactions.
Valuable insights for your call center.
Stay ahead of changing customer expectations.
Simplify scheduling and forecasting for optimum results.
CX Analytics
Speech Analytics
Groundbreaking tool to provide visibility into customer interactions.
Valuable insights for your call center.
Omnichannel Routing
Workforce Engagement Management
Stay ahead of changing customer expectations.
Simplify scheduling and forecasting for optimum results.