- Minimize effort in managing and monitoring your contact center with automatic identification of key trends or activities across employees, teams and customer behavior.
Key benefits
- Define custom metrics that enable you to easily extract data specific to your needs to shorten the time and effort to identify and act on insights.
- Act faster with instant, automatic notifications when any performance metric is off target for an instance or as a trending issue.
- Easily customize reports to highlight specific focal areas, making it easy to see what is working and what needs adjustments to deliver a CX competitors can’t match.
- Minimize effort in managing and monitoring your contact center with automatic identification of key trends or activities across employees, teams and customer behavior.
- Define custom metrics that enable you to easily extract data specific to your needs to shorten the time and effort to identify and act on insights.
- Act faster with instant, automatic notifications when any performance metric is off target for an instance or as a trending issue.
- Easily customize reports to highlight specific focal areas, making it easy to see what is working and what needs adjustments to deliver a CX competitors can’t match.
Insights to drive your business
Analytics is part of a full suite of capabilities
Contact Center
8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.
Other related features
CX Analytics
Speech Analytics
Omnichannel Routing
Workforce Engagement Management
Groundbreaking tool to provide visibility into customer interactions.
Valuable insights for your call center.
Stay ahead of changing customer expectations.
Simplify scheduling and forecasting for optimum results.
CX Analytics
Speech Analytics
Groundbreaking tool to provide visibility into customer interactions.
Valuable insights for your call center.
Omnichannel Routing
Workforce Engagement Management
Stay ahead of changing customer expectations.
Simplify scheduling and forecasting for optimum results.