Analytics for Contact Centers

8x8 Analytics for Contact Center empowers contact center managers with customizable reports that highlight the status of critical performance metrics, driving insights needed to optimize customer experiences.

Key benefits

  • Minimize effort in managing and monitoring your contact center with automatic identification of key trends or activities across employees, teams and customer behavior.
  • Define custom metrics that enable you to easily extract data specific to your needs to shorten the time and effort to identify and act on insights.
  • Act faster with instant, automatic notifications when any performance metric is off target for an instance or as a trending issue.
  • Easily customize reports to highlight specific focal areas, making it easy to see what is working and what needs adjustments to deliver a CX competitors can’t match.
  • Minimize effort in managing and monitoring your contact center with automatic identification of key trends or activities across employees, teams and customer behavior.
  • Define custom metrics that enable you to easily extract data specific to your needs to shorten the time and effort to identify and act on insights.
  • Act faster with instant, automatic notifications when any performance metric is off target for an instance or as a trending issue.
  • Easily customize reports to highlight specific focal areas, making it easy to see what is working and what needs adjustments to deliver a CX competitors can’t match.

Insights to drive your business

Analytics is part of a full suite of capabilities

Contact Center

8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.

Other related features

CX Analytics

Speech Analytics

Omnichannel Routing

Workforce Engagement Management

Groundbreaking tool to provide visibility into customer interactions.

Valuable insights for your call center.

Stay ahead of changing customer expectations.

Simplify scheduling and forecasting for optimum results.

CX Analytics

Speech Analytics

Groundbreaking tool to provide visibility into customer interactions.

Valuable insights for your call center.

Omnichannel Routing

Workforce Engagement Management

Stay ahead of changing customer expectations.

Simplify scheduling and forecasting for optimum results.

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Speech Analytics

Valuable insights for your call center.

Omnichannel Routing

Stay ahead of changing customer expectations.

Workforce Engagement Management

Simplify scheduling and forecasting for optimum results.

Request a Quote

Get your fast, no-obligation quote now

1-866-879-8647


Discuss your needs with an 8x8 expert

Need product help?