- Ensure continuity across all digital channels, handled from a single solution.
Key benefits
- Handle all interactions through a single intuitive workflow for all your channels.
- Holistic reporting across all channels delivers a simplified, single source of truth.
- Access customer information to automatically provide agents with relevant information.
- Ensure continuity across all digital channels, handled from a single solution.
- Handle all interactions through a single intuitive workflow for all your channels.
- Holistic reporting across all channels delivers a simplified, single source of truth.
- Access customer information to automatically provide agents with relevant information.
Learn more about 8x8 Digital Channels
Simplify the agent experience
Reduce cognitive load by providing a digital channel experience in a seamless flow of work and an easy-to-use interface.
- Deliver a frictionless experience as you meet customers where they are today
- Minimize agent training times with a single, intuitive interface to handle all voice and digital channels
Simplify the agent experience
Reduce cognitive load by providing a digital channel experience in a seamless flow of work and an easy-to-use interface.
- Deliver a frictionless experience as you meet customers where they are today
- Minimize agent training times with a single, intuitive interface to handle all voice and digital channels
Capture rich context
Easily personalize the customer journey across channels.
- Obtain greater customer insights into the cross-channel customer experience
- Drive customer loyalty by personalizing and simplifying the journey across channels
Capture rich context
Easily personalize the customer journey across channels.
- Obtain greater customer insights into the cross-channel customer experience
- Drive customer loyalty by personalizing and simplifying the journey across channels
Improve customer retention
Align your business to the desired digital interaction experience.
- Improve customer loyalty as you deliver continuity across all channels offered
- Improve operational efficiencies by deflecting basic interactions to more transactional channels
- Validate assumptions or discovery areas of improvement within the customer experience across the entire organization
Improve customer retention
Align your business to the desired digital interaction experience.
- Improve customer loyalty as you deliver continuity across all channels offered
- Improve operational efficiencies by deflecting basic interactions to more transactional channels
- Validate assumptions or discovery areas of improvement within the customer experience across the entire organization
Experiment with and easily add new channels
Mitigate risk by easily adding or subtracting digital channels from your environment to find the best fit for consumer demands.
- Proactively communicate customer insights like sentiment, preferences, and quality to key stakeholders to stay on pace with expectations
- Quickly and easily add new and emerging digital channels to your contact center
Experiment with and easily add new channels
Mitigate risk by easily adding or subtracting digital channels from your environment to find the best fit for consumer demands.
- Proactively communicate customer insights like sentiment, preferences, and quality to key stakeholders to stay on pace with expectations
- Quickly and easily add new and emerging digital channels to your contact center
8x8 Digital Channels is part of a full suite of capabilities
Contact Center
The 8x8 cloud-based Call Center connects to your customers on their channel of choice. Design better customer experiences with our call center software.
Other related features
CX Analytics
Quality Management
Speech Analytics
Intelligent IVR
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Automate and accelerate responsiveness with natural language processing that powers the self-service experience.
CX Analytics
Quality Management
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Speech Analytics
Intelligent IVR
Valuable insights for your call center.
Automate and accelerate responsiveness with natural language processing that powers the self-service experience.