Digital Channels

8x8 Digital Channels is an interaction routing solution that enables contact centers the ability to enhance customer experiences by providing freedom in channel choice when interacting with the business.

Deliver consistency across channels

Ensure continuity across all digital channels, handled from a single solution.

Streamline every interaction

Handle all interactions through a single pane of glass and intuitive workflows for all your channels.

Capture valuable insights

Holistic reporting across all channels delivers a simplified, single source of truth.

Deliver consistency across channels

Ensure continuity across all digital channels, handled from a single solution.

Streamline every interaction

Handle all interactions through a single pane of glass and intuitive workflows for all your channels.

Capture valuable insights

Holistic reporting across all channels delivers a simplified, single source of truth.

Deliver consistency across channels

Ensure continuity across all digital channels, handled from a single solution.

Streamline every interaction

Handle all interactions through a single pane of glass and intuitive workflows for all your channels.

Capture valuable insights

Holistic reporting across all channels delivers a simplified, single source of truth.

Deliver consistency across channels

Ensure continuity across all digital channels, handled from a single solution.

Streamline every interaction

Handle all interactions through a single pane of glass and intuitive workflows for all your channels.

Capture valuable insights

Holistic reporting across all channels delivers a simplified, single source of truth.

Improve CX through a simplified agent experience.

Reduce cognitive load by providing a digital channel experience in a single pane of glass and an easy-to-use interface.

  • Deliver a frictionless experience as you meet customers where they are today.
  • Minimize agent training times with a single, intuitive interface to handle all voice and digital channels.
Introducing 8x8 Agent Workspace, an intuitive, design-led interface that
streamlines customer interactions and offers agents a simpler, more efficient, and engaging way to deliver positive, powerful customer experiences.

See it in action 👉 https://www.8x8.com/products/contact-center/agent-workspace

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Capture rich context.

Easily personalize the customer journey across channels, by providing agents with access to customer data via Agent Workspace.

  • Obtain greater customer insights into the cross-channel customer experience.
  • Drive customer loyalty by personalizing and simplifying their interactions.