Digital Channels

8x8 Digital Channels is an interaction routing solution that enables contact centers the ability to enhance customer experiences by providing freedom in channel choice when interacting with the business.

Key benefits

  • Ensure continuity across all digital channels, handled from a single solution.
  • Handle all interactions through a single intuitive workflow for all your channels.
  • Holistic reporting across all channels delivers a simplified, single source of truth.
  • Access customer information to automatically provide agents with relevant information.
  • Ensure continuity across all digital channels, handled from a single solution.
  • Handle all interactions through a single intuitive workflow for all your channels.
  • Holistic reporting across all channels delivers a simplified, single source of truth.
  • Access customer information to automatically provide agents with relevant information.

Learn more about 8x8 Digital Channels

Simplify the agent experience

Reduce cognitive load by providing a digital channel experience in a seamless flow of work and an easy-to-use interface.

  • Deliver a frictionless experience as you meet customers where they are today
  • Minimize agent training times with a single, intuitive interface to handle all voice and digital channels

Simplify the agent experience

Reduce cognitive load by providing a digital channel experience in a seamless flow of work and an easy-to-use interface.

  • Deliver a frictionless experience as you meet customers where they are today
  • Minimize agent training times with a single, intuitive interface to handle all voice and digital channels

Capture rich context

Easily personalize the customer journey across channels.

  • Obtain greater customer insights into the cross-channel customer experience
  • Drive customer loyalty by personalizing and simplifying the journey across channels

Capture rich context

Easily personalize the customer journey across channels.

  • Obtain greater customer insights into the cross-channel customer experience
  • Drive customer loyalty by personalizing and simplifying the journey across channels

Improve customer retention

Align your business to the desired digital interaction experience.

  • Improve customer loyalty as you deliver continuity across all channels offered
  • Improve operational efficiencies by deflecting basic interactions to more transactional channels
  • Validate assumptions or discovery areas of improvement within the customer experience across the entire organization

Improve customer retention

Align your business to the desired digital interaction experience.

  • Improve customer loyalty as you deliver continuity across all channels offered
  • Improve operational efficiencies by deflecting basic interactions to more transactional channels
  • Validate assumptions or discovery areas of improvement within the customer experience across the entire organization

Experiment with and easily add new channels

Mitigate risk by easily adding or subtracting digital channels from your environment to find the best fit for consumer demands.

  • Proactively communicate customer insights like sentiment, preferences, and quality to key stakeholders to stay on pace with expectations
  • Quickly and easily add new and emerging digital channels to your contact center

Experiment with and easily add new channels

Mitigate risk by easily adding or subtracting digital channels from your environment to find the best fit for consumer demands.

  • Proactively communicate customer insights like sentiment, preferences, and quality to key stakeholders to stay on pace with expectations
  • Quickly and easily add new and emerging digital channels to your contact center

8x8 Digital Channels is part of a full suite of capabilities

Contact Center

8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.

Other related features

CX Analytics

Quality Management

Speech Analytics

Intelligent IVR

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Valuable insights for your call center.

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

CX Analytics

Quality Management

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Speech Analytics

Intelligent IVR

Valuable insights for your call center.

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Intelligent IVR

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

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1-866-879-8647


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