Customer Experience Analytics

8x8 Customer Experience Analytics helps you fully understand every step of your customer journey so you can deliver amazing experiences.

Key benefits

  • Easily search for and discover opportunities for improvement.
  • Identify customer frustration points with a visual map of their journey.
  • Offer every customer the opportunity to provide direct feedback.
  • Run targeted searches of your data to identify issues and trends.
  • Easily search for and discover opportunities for improvement.
  • Identify customer frustration points with a visual map of their journey.
  • Offer every customer the opportunity to provide direct feedback.
  • Run targeted searches of your data to identify issues and trends.

Learn more about 8x8 Customer Experience Analytics

Quickly identify opportunities for improvement

Advanced search and intuitive navigation allow you to quickly see big-picture issues as well as minute details.

Boost customer loyalty

Find and fix issues causing customer dissatisfaction, fast.

Improve customer satisfaction

Analyze specific areas of customer feedback to drive higher customer satisfaction ratings.