Customer Experience Analytics

8x8 Customer Experience Analytics helps you fully understand every step of your customer journey so you can deliver amazing experiences.

Key benefits

  • Easily search for and discover opportunities for improvement.
  • Identify customer frustration points with a visual map of their journey.
  • Offer every customer the opportunity to provide direct feedback.
  • Run targeted searches of your data to identify issues and trends.
  • Easily search for and discover opportunities for improvement.
  • Identify customer frustration points with a visual map of their journey.
  • Offer every customer the opportunity to provide direct feedback.
  • Run targeted searches of your data to identify issues and trends.

Learn more about 8x8 Customer Experience Analytics

Quickly identify opportunities for improvement

Advanced search and intuitive navigation allow you to quickly see big-picture issues as well as minute details.

Quickly identify opportunities for improvement

Advanced search and intuitive navigation allow you to quickly see big-picture issues as well as minute details.

Boost customer loyalty

Find and fix issues causing customer dissatisfaction, fast.

Boost customer loyalty

Find and fix issues causing customer dissatisfaction, fast.

Improve customer satisfaction

Analyze specific areas of customer feedback to drive higher customer satisfaction ratings.

Improve customer satisfaction

Analyze specific areas of customer feedback to drive higher customer satisfaction ratings.

Take action

Automatically identify the root cause of customer frustrations so you can proactively address issues.

Take action

Automatically identify the root cause of customer frustrations so you can proactively address issues.

8x8 CX Analytics is part of a full suite of capabilities

Contact Center

8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.

Other related features

Quality Management

Speech Analytics

Digital Channels

Intelligent IVR

Deliver exceptional customer service.

Valuable insights for your call center.

Enhance customer experience with digital channels.

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

Quality Management

Speech Analytics

Deliver exceptional customer service.

Valuable insights for your call center.

Digital Channels

Intelligent IVR

Enhance customer experience with digital channels.

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Intelligent IVR

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

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1-866-879-8647


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