- Easily search for and discover opportunities for improvement.
Key benefits
- Identify customer frustration points with a visual map of their journey.
- Offer every customer the opportunity to provide direct feedback.
- Run targeted searches of your data to identify issues and trends.
- Easily search for and discover opportunities for improvement.
- Identify customer frustration points with a visual map of their journey.
- Offer every customer the opportunity to provide direct feedback.
- Run targeted searches of your data to identify issues and trends.
Learn more about 8x8 Customer Experience Analytics
Quickly identify opportunities for improvement
Advanced search and intuitive navigation allow you to quickly see big-picture issues as well as minute details.
Quickly identify opportunities for improvement
Advanced search and intuitive navigation allow you to quickly see big-picture issues as well as minute details.
Boost customer loyalty
Find and fix issues causing customer dissatisfaction, fast.
Boost customer loyalty
Find and fix issues causing customer dissatisfaction, fast.
Improve customer satisfaction
Analyze specific areas of customer feedback to drive higher customer satisfaction ratings.
Improve customer satisfaction
Analyze specific areas of customer feedback to drive higher customer satisfaction ratings.
Take action
Automatically identify the root cause of customer frustrations so you can proactively address issues.
Take action
Automatically identify the root cause of customer frustrations so you can proactively address issues.
8x8 CX Analytics is part of a full suite of capabilities
Contact Center
8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.
Other related features
Quality Management
Speech Analytics
Digital Channels
Intelligent IVR
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
Automate and accelerate responsiveness with natural language processing that powers the self-service experience.
Quality Management
Speech Analytics
Deliver exceptional customer service.
Valuable insights for your call center.
Digital Channels
Intelligent IVR
Enhance customer experience with digital channels.
Automate and accelerate responsiveness with natural language processing that powers the self-service experience.