Interactive Voice Response (IVR)

8x8 Intelligent IVR is a speech-enabled intelligent voice response system that leverages analytics and AI to provide intelligent self-service options for incoming callers using routing options built with an intuitive call flow designer.

Key benefits

  • Handle common customer issues with self-service options, powered by speech recognition.
  • Easily build or edit any IVR path using an intuitive drag and drop designer.
  • Intelligently route calls to the most qualified agent for faster call resolution.
  • Improve automatic responses with AI-powered insights captured from incoming interactions
  • Handle common customer issues with self-service options, powered by speech recognition.
  • Easily build or edit any IVR path using an intuitive drag and drop designer.
  • Intelligently route calls to the most qualified agent for faster call resolution.
  • Improve automatic responses with AI-powered insights captured from incoming interactions

Learn more about 8x8 Intelligent IVR

Easily make IVR adjustments

Drag and drop call flow designer reduces effort and time needed to make adjustments.

Easily make IVR adjustments

Drag and drop call flow designer reduces effort and time needed to make adjustments.

Automatically identify IVR improvement opportunities

IVR Analytics provides insight into the entire IVR flow, automatically identifying points of frustration and menu options requiring attention to improve the customer experience.

Automatically identify IVR improvement opportunities

IVR Analytics provides insight into the entire IVR flow, automatically identifying points of frustration and menu options requiring attention to improve the customer experience.

Reduce operational cost with self-service IVR paths

Connect customers directly with a self-service option to address customer inquiries and needs without live agent assistance.

Reduce operational cost with self-service IVR paths

Connect customers directly with a self-service option to address customer inquiries and needs without live agent assistance.

Enable agents with knowledge of caller’s IVR selections

Customers are able to provide more details for each request thorugh better understanding and context of caller choices and common questions.

Enable agents with knowledge of caller’s IVR selections

Customers are able to provide more details for each request thorugh better understanding and context of caller choices and common questions.

8x8 Intelligent IVR is part of a full suite of capabilities

Contact Center

8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.

Other related features

CX Analytics

Quality Management

Speech Analytics

Digital Channels

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Quality Management

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Speech Analytics

Digital Channels

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

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