Interactive Voice Response (IVR)

First impressions matter. And today, more and more customers look to self-service first, making it a critical touchpoint in the customer journey. Self-service can no longer be “good enough,” rather, the experience must make a powerful impact to meet and exceed customer expectations. With 8x8 IVR and Intelligent IVR, organizations can keep innovating to improve and expand their self-service options.

Key benefits

  • Handle routine or repetitive customer inquiries easily with self-service options using the latest in conversational AI technology
  • Easily build or edit any IVR path using a graphical, intuitive drag-and-drop interaction designer
  • Capture and report on insights using built in reporting and analytics tools specifically designed to analyze the customer journey within 8x8 IVR
  • Intelligently route calls to the most qualified agent for faster call resolution
  • Handle routine or repetitive customer inquiries easily with self-service options using the latest in conversational AI technology
  • Easily build or edit any IVR path using a graphical, intuitive drag-and-drop interaction designer
  • Capture and report on insights using built in reporting and analytics tools specifically designed to analyze the customer journey within 8x8 IVR
  • Intelligently route calls to the most qualified agent for faster call resolution

8x8 Contact Center allows you to customize self-service experiences

8x8 IVR

Self-service is critical to optimizing routing decisions and improving self-service options. That’s why 8x8 IVR is included with every Contact Center license. To help you more fully understand and act on customer journey insights, this fully integrated solution includes advanced reporting, native CRM, and customer experience analytics.

8x8 Intelligent IVR

Deliver more consistent and effortless self-service experiences as you incorporate AI into your CX journeys. 8x8 Intelligent IVR is a speech-enabled voice response system that leverages analytics and AI to provide intelligent self-service options for incoming callers using routing options built with an intuitive call flow designer.

8x8 Contact Center allows you to customize self-service experiences

8x8 IVR

Self-service is critical to optimizing routing decisions and improving self-service options. That’s why 8x8 IVR is included with every Contact Center license. To help you more fully understand and act on customer journey insights, this fully integrated solution includes advanced reporting, native CRM, and customer experience analytics.

8x8 Intelligent IVR

Deliver more consistent and effortless self-service experiences as you incorporate AI into your CX journeys. 8x8 Intelligent IVR is a speech-enabled voice response system that leverages analytics and AI to provide intelligent self-service options for incoming callers using routing options built with an intuitive call flow designer.

8x8 Contact Center allows you to customize self-service experiences

8x8 IVR

Self-service is critical to optimizing routing decisions and improving self-service options. That’s why 8x8 IVR is included with every Contact Center license. To help you more fully understand and act on customer journey insights, this fully integrated solution includes advanced reporting, native CRM, and customer experience analytics.

8x8 Intelligent IVR

Deliver more consistent and effortless self-service experiences as you incorporate AI into your CX journeys. 8x8 Intelligent IVR is a speech-enabled voice response system that leverages analytics and AI to provide intelligent self-service options for incoming callers using routing options built with an intuitive call flow designer.

8x8 Contact Center allows you to customize self-service experiences

8x8 IVR

Self-service is critical to optimizing routing decisions and improving self-service options. That’s why 8x8 IVR is included with every Contact Center license. To help you more fully understand and act on customer journey insights, this fully integrated solution includes advanced reporting, native CRM, and customer experience analytics.

8x8 Intelligent IVR

Deliver more consistent and effortless self-service experiences as you incorporate AI into your CX journeys. 8x8 Intelligent IVR is a speech-enabled voice response system that leverages analytics and AI to provide intelligent self-service options for incoming callers using routing options built with an intuitive call flow designer.

Learn more about 8x8 IVR & Intelligent IVR

Simplify administrative effort

Build customized interaction workflows with easy to use scripting tools that help reduce time and effort typically spent on making adjustments to self-service experiences.

  • Change caller options on the fly, without IT involvement, to stay in line with latest business programs and priorities
  • Maintain optimal call processing and avoid high abandon rates due to long wait times
  • Scale to support unusual business levels without adding live agents; simply adjust call flows to address business requirements, seasonal fluctuations, etc