AI-Powered IVR: Elevate Your Customer Self-Service

Description: Revolutionize your customer support with 8x8's intelligent IVR. Empower customers with AI-driven self-service options, easily build and edit IVR flows with drag-and-drop design, and gain valuable insights across the entire customer journey. Learn more about how 8x8 IVR can transform your customer experience.

Monitor with 8x8 Contact Center dashboards on it and shapes in background

Un portefeuille de produits pour booster votre expérience client

Des solutions de centre de contact de pointe aux communications unifiées et aux API no-code, nos produits résolvent même vos défis de communication les plus complexes.

Contact Center

8x8® Contact Center™ met l'IA au service de vos agents pour simplifier les opérations et renforcer la satisfaction client.

How it Works

a screenshot of a bell business park dashboard

Communications unifiées

8x8 Work® connecte vos équipes et vos clients dans le monde entier grâce à une suite de communications enrichie par l'IA.

How it Works

a screenshot of a skype conversation between zoe murphy and amy johnson

API de communications

8x8 no-code CPaaS vous permet de joindre vos clients sur les canaux de leur choix depuis une seule plateforme.

How it Works

a screenshot of a screen that says create new campaign

L'expérience client au-delà du Contact Center

8x8 Engage™ permet à toutes les équipes en contact avec les clients de rester connectées et de les accompagner facilement.

How it Works

a computer screen depicting the 8x8 work screen

8x8 pour Microsoft Teams**

Renforcez Microsoft Teams grâce aux capacités de communication 8x8 et aux intégrations pour centre de contact.

Comment ça marche

Hear from others in the industry.

“People make the difference. With the continuous insights we get from 8x8, we can coach agents and help them do their best.”
Noël Grospeiller
DMV Vet Center

"After demoing 8x8. It was an easy decision for us. We could see that it had lots of features yet using it was simple. The consistent experience across the platform made it easy for our staff to use, and it was clear to the IT team how it would alleviate the difficult and time-consuming problems we had before."
Huw Fielding
Southampton FC

“Now, when handling a call, our agents instantly see the customer’s buying history, receive prompts to better target offers, and save time updating after-call records.”
Gennelle Chamberlain
PrimeSource and Dimora Brands