Speech & Text Analytics

Instant insights out of the box.

Capture insights into your most meaningful data for improved team performance and optimized customer experiences.

Real-time Analytics Key Benefits

  • Realize rapid time to value with pre-built categories, minimal set-up, and guided onboarding within the application.
  • Instant intelligence with ML/AI, sorts calls, chats, texts, and social posts that need attention, classifying the interactions that matter the most.
  • Easily correlate insights and provide targeted, timely feedback to your team with automated transcripts.
  • Increase revenue and reduce risk with categorization of voice and text-based interactions to identify opportunities and challenges.
  • Realize rapid time to value with pre-built categories, minimal set-up, and guided onboarding within the application.
  • Instant intelligence with ML/AI, sorts calls, chats, texts, and social posts that need attention, classifying the interactions that matter the most.
  • Easily correlate insights and provide targeted, timely feedback to your team with automated transcripts.
  • Increase revenue and reduce risk with categorization of voice and text-based interactions to identify opportunities and challenges.

Learn more about 8x8 Speech Analytics

Save time and money

Quickly identify calls that need attention, rather than wasting cycles searching through volumes of interactions.

  • Interactive graphics enable you to quickly drill down to details and develop upsell/cross-sell best practices
  • Guided onboarding and walk-through customization enables every company to tailor to their own needs
  • Prebuilt categories and topics mitigate the need for professional services

Deeper insights with AI-powered intelligence

Provide your agents with targeted feedback and provide concrete examples of how they can improve.

  • Boost agent knowledge and efficiency, and reduce frustration, by giving them timely, relevant feedback
  • Improve CSAT by quickly identifying changes in sentiment and agent/customer behaviors
  • Cultivate a sense of camaraderie and pride by using “best of” calls to train other agents

Attract and retain customers

Respond quickly to your customers and close the loop on any unresolved concerns.

  • Use customer data to drive better customer experiences
  • Rapidly surface opportunities and areas for improvement
  • Visual dashboards update trending topics to identify areas of opportunity