8x8 Voice, Text, and Sentiment Analytics
Capture and analyze every conversation to uncover trends, understand sentiment, improve agent coaching, and ensure compliance. Deliver smarter, faster customer experiences with AI-driven insights across voice and digital channels.
One view of every interaction.
Combine all voice and digital conversations into one view to reveal insights fast, with real-time, multilingual, multichannel insights that reveal root causes, sentiment, highlight wins, and enhance both CX and EX—effortlessly.
Interactive graphics enable you to quickly drill down to details and develop upsell/cross-sell best practices. Guided onboarding and walk-through customization enables every company to tailor to their own needs. Prebuilt categories and topics mitigate the need for professional services.
Faster insights, smarter action.
Go from data to action fast with quick access to drill into tagged interactions, including detected sentiment —eliminating manual effort so you can coach better, sell more, and move quicker.
Boost agent knowledge and efficiency, and reduce frustration, by giving them timely, relevant feedback. Improve CSAT by quickly identifying changes in sentiment and agent/customer behaviors. Cultivate a sense of camaraderie and pride by using “best of” calls to train other agents.
Drive business decisions with AI.
Automatically analyze all your customer conversations using AI. Find your highest-impact opportunities for CX and agent performance improvements with 8x8 Conversational Intelligence powered by Creovai.
What’s on the inside matters. Take a peek.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Stay in the loop. See what’s new.
