Team Leader Workspace for 8x8 Engage
All the insights. None of the chaos.
Say goodbye to app-switching and data overload. With 8x8 Team Leader Workspace, everything leaders need — live metrics, coaching tools, and real-time insights — lives in one powerful view.
Optimize team performance. Enhance customer experiences. All from a single pane of glass.
Everything Leaders Need. Finally, in One Place.
No more alt-tabbing or juggling apps.
8x8 Team Leader Workspace unifies real-time analytics, performance tracking, queue insights, team management tools, interaction retrieval, and post-call summaries in one sleek, intuitive interface.
Whether at a desk or on the go, your leaders stay sharp, fast, and one step ahead — with seamless access from desktop or mobile.
Make It Yours — No IT Ticket Required
Get started fast with 8x8 Team Leader Workspace’s intuitive, widget-based design.
Customize dashboards with drag-and-drop ease, access essential tools and data from a built-in component library, — all without writing a single line of code.
Personalized, powerful, and ready to work the way your leaders do.
Lead Smarter. React Faster.
8x8 Team Leader Workspace helps you stay ahead with real-time alerts, automated trend analysis, and intelligent coaching insights — all in one place.
Skip the spreadsheets and platform switching. Drive performance with data-backed decisions and proactive support your team will actually appreciate.
Manage From Anywhere — No Desk Required
Whether you're in the office, at the airport, or on the go, 8x8 Team Leader Workspace gives you full visibility and control from any browser or mobile device.
Monitor performance in real time, manage queues, and support users across teams and time zones — all without skipping a beat.
Purposeful Design. Powerful CX.
Here’s what Team Leader Workspace can deliver.
One view. Zero chaos.
No more tab juggling or app switching.
8x8 Team Leader Workspace brings all your essential tools, data, and insights into one unified interface — so you click less and lead more.
Real-time insights. Smarter decisions.
Stay ahead with live data and built-in trend analysis that’s easy to understand — and even easier to act on.
It’s not just numbers — it’s your next smart move, all in one view.
Proactive tools to stay one step ahead.
Get real-time alerts, trend analysis, and built-in coaching recommendations — all the context you need to act fast and lead smarter.
No surprises. Just better decisions, made sooner.
Customize without the complexity.
Drag it, drop it, make it yours.
With an intuitive, no-code, widget-based design, you can personalize dashboards in seconds — no developers, no delays.
All your tools. Finally connected.
Easily plug in your systems for a complete, real-time view of team performance.
One workspace. Zero silos. No integration headaches.
Work where you lead.
Browser-based and mobile-ready, 8x8 Team Leader Workspace goes wherever you do.
Manage teams from anywhere — whether you're in a swivel chair, a coffee shop, or a hammock.
Visibility that adapts to you.
Zoom in on what matters — specific users, queues, or teams.
With smart filters and customizable views, you get purposeful insights, not just more data.
AI that works for you.
Get instant summaries, smart analysis, and clear next steps — all powered by external AI.
Less time sifting through data, more time making confident decisions.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
Stay in the loop. See what's new.
8x8 is recognized as a leader in the 2024 Gartner Magic Quadrant for CCaaS. Discover why businesses trust 8x8 for unified communications. Try a demo today!
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