Cloud Communications For Local Government
Optimise productivity across teams, departments, and citizens with one platform. Streamline operations with open APIs and AI-powered insights, keep agents informed, and drive accessible and inclusive services.
Trusted by Local Councils.
Build trust through every interaction.
Empower staff, engage citizens, and streamline local services with secure, intelligent communications across every channel.
Enable smarter, omnichannel engagement
Make it simpler for citizens to connect with your services—on their terms. Offer faster, more accessible support across phone, email, SMS, webchat, and self-service portals.
Ensure public safety and citizen satisfaction
Resolve issues quicker with Remote Fix™ for real-time, virtual assessments and GPS location information to improve response times.
Elevate service quality
Give staff the tools to handle interactions consistently and effectively. 8x8 Agent Workspace unifies all channels in one interface with real-time data, sentiment analysis, call recordings, and performance dashboards, streamlining service delivery.
Boost collaboration and productivity
Connect departments, contact centres, and frontline teams with secure messaging, video, and voice. Resolve issues faster, and deliver joined-up services across teams.
Drive consistent, compliant communications
Stay compliant, and deliver quality services with Workforce Engagement tools. Improve forecasting, automate scheduling, and maintain audit-ready records for staffing and service delivery.
Seamless Integrations
Easily connect with popular local government applications to streamline your operations without added complexity.
Explore the product transforming digital public services.
Secure and compliant
Up-to-date with regulations and verified by third-party certifications. Aligned to NCSC cloud security principles with end-to-end encryption and UK data residency. So you get peace of mind.
Proof in Action.
See how other Local Governments are improving public services and streamlining operations with 8x8.
"Even with the wide range of accents in Oldham, the 8x8 platform performs exceptionally well. It’s awesome."
Christie Jones
System Support and Quality Officer, Oldham Council
"It’s all been very positive regarding ICA. Any issues we had were resolved very quickly by the deployment team. From a customer’s perspective, I’ve not heard of any complaints—which, honestly, is a good sign."
Gavin Moore
Senior Technical Support Officer, London Boroughs of Brent, Lewisham, and Southwark
"My favorite thing about 8x8 is the analytics for the contact center. It’s really useful and easy to find the information that I’m looking for. And now that the whole team is remote, it’s critical that I can monitor those kinds of things from my 8x8 dashboard. It’s incredibly valuable."
Paul Blake
Customer Service Officer, London Borough of Barking and Dagenham Council
"8x8 has significantly impacted how we engage with callers and resolve their issues. Chat inquiries are up, while call volumes have dropped, and average call waiting times are down."
Claire Penny
Customer Services Manager, Lichfield Council
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See how Litchfield City Council turbocharged their CX operations with AI for maximum impact.
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