8x8 Remote Fix - Transforming Property Maintenance
Improve contact centre efficiency and reduce property maintenance costs with faster, smarter property repairs. Simply initiate Remote FixTM via an SMS link to accurately assess the urgency of repairs and deliver first-time fixes.
Improve contact centre efficiency
Speed up processing of maintenance requests and guide tenants through common issues to reduce repeat calls.
Increase tenant satisfaction
Empower agents to accurately evaluate the urgency of repairs, improve operational efficiency and deliver first-time fixes.
Reduce maintenance costs
Connect agents, engineers and tenants using Remote Fix video interaction and reduce the cost of engineer visits.
Monitor mould and damp
Store and easily access recordings to monitor changing situations with 8x8 open APIs and integrations.
Improve efficiency and reduce costslink to this section
Make first-time fix part of your omnichannel experience
Use Remote Fix to simplify the administration of property maintenance and deliver first-time fixes. Improve tenant engagement and empower agents with an intuitive, design-led interface that streamlines tenant interactions across all channels.
Match and upskill teams to deliver a better property maintenance service
Remote Fix allows agents and engineers to connect with tenants quickly and simply to provide better support and deliver a faster resolution to property maintenance requests.
Agents can link to guides and resources to assist and guide tenants through routine fixes in real-time.
Automated reporting and analytics use multiple data sources and speech analytics to provide essential insights into trends and identify training requirements for continuous improvement.
8x8 Workforce Management enables contact centre managers to ensure correct staffing levels and skill sets are available, with clear forecasts.
Assess, fix and educate to improve operational efficiency
Remote FixTM removes costly and time-consuming processes relating to the delivery of property maintenance.
A video connection empowers agents with visual access to accurately assess the urgency of property maintenance repairs and, in many cases, provides an instant fix.
Manpower is diverted from arranging costly service visits and tenants become better educated, reducing future calls to the contact centre. Recordings are stored and easily accessible for training purposes, to monitor progressive faults and identify areas where preventative maintenance may be required.
Remote Fix - Transforming Property Maintenance
Discover how housing associations are using Remote Fix to improve service and reduce maintenance costs.
6 Reasons to Embrace Remote Fix
There are many benefits to be realised across the organisation by using Remote Fix. Here we look at the top 6.
8x8 Remote Fix Solution Overview
Reduce the cost of maintaining safe homes and increase tenant satisfaction scores.
Platform Housing resolve 39% of issues with Remote Fixlink to this section
There is a reason 40+ housing associations trust 8x8. Will you be one of them?
