Build customer trust with Voice APIs for businesses
8x8 makes it easy to keep personal information private while improving traditional communication experiences.
Protect your customers' privacy with Voice APIslink to this section
Whether you’re a property manager who needs to contact renters privately, a ride-hailing app, or arranging a homestay for a stranger, keeping your personal information private is a must. It’s also required by law in a number of countries
Enable secured customer conversations
Make phone calls with complete anonymity
With increasing privacy regulations and laws, it’s more important than ever to keep private information private. 8x8’s Call Masking feature keeps you in control of your information.
- Connect your users while maintaining their privacy
- Provide an added layer of security
- Build custom logic to support your needs
- Use local numbers to connect your users
Send notifications as voice calls to improve delivery rates
Turn your text into a voice call to improve the odds that passwords, notifications, alerts, and other sensitive data will be received.
- No call length limit
- Choice of voices and pre-recordings
- Reach landlines, improving answer rates
Keep customers in your app to make calls
Personalize the experience for your users by enabling in-app calls over VOIP.
- Built-in phone number masking
- Embed directly into your app code
- Provide names and pictures instead of area codes
- Easier to provide recordings (when needed)
- Use data instead of consuming customers’ mobile minutes
The 8x8 advantage
When it comes to choosing the right cloud-based communication service provider for your business, you need a partner that not only brings you out-of-the-box enterprise-class solutions, but is also globally integrated, secure, and reliable. Technology aside, it’s also the customer service, the pricing, and the ease of deployment that can make a world of a difference.
8x8 Voice APIs: Private, simple, and secure
Our Voice API and SDK solution lets you deliver important information efficiently, giving customers what they need without all the back and forth of emails or service reps.
Interactive voice response
Our text to speech solution provides the best customer experience by adding multi-level IVR menus to your call flow.
Local languages
Localize your voice calls with our text to speech platform, available in 45 local languages.
Logs and reports
Easily access your call reports through the customer portal.
Virtual phone numbers
Voice-enabled virtual phone numbers allow your customers to call you bridge calls and connect participants
Numbers pool management
Use convenient API methods to manage and configure your pool of virtual phone numbers
Call handles
Programmatically connect callers, play TTS or sound files, or capture Dual Tone Multi-Frequency inputs
Learn more about our voice solutions
Reimagine customer engagements
Add voice calling to your mobile apps and website
Should you offer in-app voice functions?
8x8 investigates the rise and advantages of voice communications
Text-to-speech optimizes interactions
Automate service interactions and expedite the outreach of promotional material
Create a free account
See it in action. Create an account with 8x8 Connect – an all-in-one business communication platform used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.
Explore other 8x8 APIs for a complete customer engagement strategy
SMS Overview
With our fully-supported SMS gateway you can send and receive messages in a matter of minutes.
Voice API/SDK
Ensure privacy with Call Masking, or give your applications a voice with interactive app to app calls, text-to-speech (TTS) phone calls.
Chat Apps
Reach wider audiences by sending richer messages and content to users of ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber.
8x8 Connect
8x8 Connect
8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics
Jitsi as a Service
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.