Use Case
Workforce Management That Works
When staffing just works, service feels seamless. 8x8 brings forecasting, scheduling, and agent tools together in one platform so every shift runs smoothly, teams feel supported, and customers get the experience they expect.
Why It Matters
When the right people aren’t in the right place at the right time, costs climb, morale dips, and customers wait. Fragmented systems make it harder than it should be to react to real-time demand. A modern workforce strategy fixes that by aligning people, process, and demand before the cracks show.
How 8x8 Makes It Happen
Workforce management that adapts to you? Yeah, we did that. Whether you’re moving off spreadsheets or managing hundreds of agents, our portfolio of solutions gives you the visibility and flexibility to plan, forecast, and adjust with confidence.
- Predict and plan with precision: Align staffing with demand across voice, chat, email, and digital channels.
- React in real time: Make intraday adjustments to protect SLAs and control costs.
- Empower your agents: Offer self-service scheduling, shift bidding, and mobile access to boost engagement and retention.
- Stay on track: Monitor adherence and compliance to keep schedules efficient, performance optimized, and teams aligned.
What Teams Can Do Together
From small contact centers to large global operations, we simplify scheduling, strengthen performance, and improve the agent experience.
Use forecasting to match resources with demand.
Workforce Management Built for Every Business Size
8x8 Workforce Management
Smart, scalable automation for SMBs that want results fast without enterprise complexity. Simplifies scheduling, improves service, and reduces labor waste.
Calabrio Workforce Management
Built for organizations balancing efficiency with employee well-being. Empowers agents with flexibility and self-service while reducing attrition and improving CX.
Verint Workforce Management
Enterprise-grade precision for large, complex operations. Delivers AI-driven forecasting, compliance, and cost control at scale.
The Payoff
The right people. The right time. The right tools. 8x8 helps you forecast smarter, schedule faster, and build happier, more productive teams.
Proof in Action
Called it “a game-changer” for staffing and workforce planning.
Seamlessly managing operations and forecasting needs.