Transform customer service with 8x8 and NiCE Cognigy’s AI-first platform, delivering fast, human interactions across every channel with real enterprise scale.
With 8x8 Intelligent Customer Assistant, NiCE Cognigy plugs directly into your 8x8 Contact Center to embed enterprise‑scale AI Agents across voice, messaging and digital channels. Because the integration is native, you deploy intelligent automation quickly, without any rip and replace.
Underpinned by our Agentic AI architecture, NiCE Cognigy delivers human‑level conversations, real‑time reasoning and responses shaped by each customer’s context. These AI Agents automate everything from intent detection to full transactional flows and task resolution and when needed, they hand over to 8x8 live agents with full context and continuity.
By combining NiCE Cognigy and 8x8, you cut handling time, boost resolution rates and scale service throughput without enlarging your head‑count. The result: a flexible, secure, future‑ready AI layer that strengthens every interaction in the 8x8 ecosystem.
8x8 X6, X7, or X8
Developer: NiCE Cognigy
Location: United States