8x8 Contact Center
Conversation Intelligence with 8x8 Smart Assist
8x8 Conversation Intelligence, powered by Creovai, gives CX leaders real-time visibility into 100% of customer interactions—analyzing sentiment, intent, and outcomes. Combined with 8x8 Smart Assist, it delivers automated QA, compliance checks, and improves real-time coaching using past interaction data to suggest key phrases or actions to reduce churn risk, boost sales conversions, and reduce costs. Learn More
Connect with Customers on Viber, Natively
Viber for 8x8 Contact Center brings real-time, two-way messaging from one of the world’s most popular messaging apps directly into the 8x8 Contact Center. Agents can engage customers on Viber using the same unified workspace they use for voice, chat, email, and other digital channels — with native routing, media support, and full CRM context. It’s a seamless way to expand your digital reach and meet customers where they already are. Learn More
Turn Social Intent into Sales with 8x8 Social Connect
Social Connect brings real-time social listening into 8x8 Agent Workspace—so you can filter high-priority posts, respond with full context, and continue the conversation privately in branded mobile channels like RCS and WhatsApp. Agents can share videos, product info, or secure payment links in just a few taps—all while guided by 8x8 Smart Assist, and make payment with 8x8 Secure Pay. Learn More
Capture PCI DSS-Compliant Payments, No Human Required
Automate payment collection with AI virtual agents or IVRs that send secure links via SMS or email—no human interaction required. Customers complete payments using Apple Pay, Google Pay, or cards, whatever is their preference. This solution reduces manual effort, supports 24/7 payment access, and simplifies PCI DSS compliance. Compatible with most existing gateways, it boosts collection rates without added integration work or more people—delivering secure, scalable digital payment automation. View demo
Personalized Self-Service with ICA Knowledge AI and xApps
Turn static content into dynamic, conversation intelligence with 8x8 ICA Knowledge AI. Upload documents—PDFs, web pages, or CTXT files—as Knowledge Sources, and automatically extract meaningful information for use in virtual or live agent interactions.
As voice interactions grow more complex, 8x8 ICA xApps add multimodal flexibility by allowing the flow to switch between voice and digital channels. Customers can input complex data digitally—like emails or alphanumeric strings—then return to the voice assistant without interruption.
Together, Knowledge AI and xApps simplify the creation of powerful, knowledge-based AI agents—removing the limits of traditional intent models and enabling faster, smarter self-service. Learn more
8x8 Technology Partner Ecosystem
Meltwater Social Listening for 8x8 Contact Center
Meltwater Social Listening for 8x8 Contact Center empowers businesses to monitor, route, and respond to @mentions and direct messages across platforms like Instagram, LinkedIn, X (formerly Twitter), and more—all within the 8x8 Agent Workspace. Contact centers are also able to leverage advanced filtering so that only the most relevant messages are routed to an agent. By combining real-time social monitoring with powerful omnichannel routing, it ensures critical conversations reach the right agent fast. This intuitive integration drives faster resolutions, stronger customer relationships, and a unified CX across digital touchpoints. Learn more
Secure Banking Integrations with MNET CoreAccess+
MNET CoreAccess+ securely connects 8x8 Contact Center to financial core systems used by banks and credit unions, enabling real-time access to customer data, secure authentication, and enhanced self-service across channels. It enables bots, IVRs, and agents to access real-time customer data, automate authentication, and streamline service workflows. MNET CoreAccess+ for 8x8 enhances customer experience, optimizes agent performance, and ensures secure, compliant integrations for financial institutions. Learn more
