Empower every employee with integrated contact center, voice, video, chat, and APIs.
Elevate customer experience and employee experience with the 8x8 Platform.
Contact Center
Deliver exceptional customer experience and keep agents engaged, all with the essentials you need to easily power your contact center.
Agent Workspace
Simplify every interaction by bringing customer data, channels, and collaboration tools into one intuitive platform.
Supervisor Workspace
Give supervisors a real-time, unified view of agent performance and queue health across any device.
Analytics Workspace
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Customer engagement for all teams
Empower all customer-facing employees outside the contact center with the best tools and data to effectively engage customers and deliver positive outcomes.
Advanced Queue Management
Answer every call to create a consistent CX.
Digital Channels
Meet customers where they are– SMS, RCS, Whatsapp, and Facebook, alongside voice and video.
Team Lead Analytics
Give leaders more insight to optimize operations.
Unified communications
Connect every employee from the front desk to the back office with the highest service reliability and quality in one single app.
Communication APIs
Engage customers at scale with SMS, voice, chat apps, and video APIs.
8x8 for Microsoft Teams solutions
Microsoft Teams-certified Compliance Call Recording
Available from 8x8 Technology Partner, CallCabinet
Trusted by over 3 million business users
"Even with the wide range of accents in Oldham, the 8x8 platform performs exceptionally well. It’s awesome."
"Thanks to 8x8, we have data that we never had before, which allows us to answer more calls, resulting in more revenue and more funds raised for wildlife."
"8x8’s greatest impact on our operations is certainly the speed and ease with which we can react to change. What used to take hours or more now takes seconds."
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Recommended by leading industry experts.
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8x8 has once again been recognized as a Leader in the 2024 Gartner Magic Quadrant for UCaaS.
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