An efficient high-volume call-handling solution.
Empower receptionists and operators to handle high call volumes with ease using 8x8® Frontdesk™. No dedicated hardware, special consoles, or specialized operator skills required.
- Check employee presence and availability.
- Transfer calls to contacts or their voicemails.
- Determine if a contact is available for a call.
- Direct calls to an AI attendant or queue.
Front your business with the best people.
System-wide presence: Effortlessly connect callers with employees using Microsoft Teams.
Connect calls and reach resolutions faster with automated filtering based on target contacts and user groups.
Effortlessly manage calls with customizable contact directory view options and personalized away-from-desk settings.
Enable any user to assume the guise of the receptionist with minimal prior training.
Connect with employees without leaving the platform using integrations for Microsoft Teams.
Hear from others in the industry.
“The 8x8 platform is easy enough for these different individuals to learn to use, and learn to work together. This helps us provide a consistent level of service to our students, regardless of the reason for their call.”
"8x8’s usability has been very, very enjoyable. We can make quick adjustments to the call flows or audio prompts in about 30 seconds and deploy them instantly."
“We were ready to move to the cloud with 8x8 when we saw how simple the transition would be, plus the flexibility it offers our employees when it comes to building a hybrid workforce.”
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
