Payment Processing

8x8 Secure Pay is a payment processing tool that enables contact centers to simply and securely handle payment authorizations as required to move toward overall compliance needs.

Key benefits

  • Expedite calls and improve security by directing customers to a secure payment interface.
  • Provide customers peace of mind by allowing them to enter payment information directly.
  • Automate payment collection within an IVR structure to alleviate live agent involvement.
  • Payments collected using DTMF/keypad tones to ensure maximum security.
  • Expedite calls and improve security by directing customers to a secure payment interface.
  • Provide customers peace of mind by allowing them to enter payment information directly.
  • Automate payment collection within an IVR structure to alleviate live agent involvement.
  • Payments collected using DTMF/keypad tones to ensure maximum security.

Learn more about 8x8 Secure Pay

Protect business integrity

Ensure customer interface by removing agent from data handling procedures.

  • Minimize risk with a single interface for secure payment data entry
  • Ensure the payment collection processes meets PCI DSS Level 1 compliance

Protect business integrity

Ensure customer interface by removing agent from data handling procedures.

  • Minimize risk with a single interface for secure payment data entry
  • Ensure the payment collection processes meets PCI DSS Level 1 compliance

Simplify the payment collect process

Agent easily directs customers to appropriate payment interface and vendor.

  • Reduce handle time associated with payment collection by eliminating the need to interact with multiple people or systems
  • Securly collect payment details by offering the customer dial pad entry of credit card information

Simplify the payment collect process

Agent easily directs customers to appropriate payment interface and vendor.

  • Reduce handle time associated with payment collection by eliminating the need to interact with multiple people or systems
  • Securly collect payment details by offering the customer dial pad entry of credit card information

Reduce wasted time and accelerate payment processes

Agent can offer customer support while removed from actual data process.

Reduce wasted time and accelerate payment processes

Agent can offer customer support while removed from actual data process.

Comply with payment card collection regulations

Integration with PCI DSS compliant solutions supports business efforts to meet required regulations.

Comply with payment card collection regulations

Integration with PCI DSS compliant solutions supports business efforts to meet required regulations.

8x8 Secure Pay is part of a full suite of capabilities

Contact Center

The 8x8 cloud-based Call Center connects to your customers on their channel of choice. Design better customer experiences with our call center software.

Other related features

CX Analytics

Quality Management

Speech Analytics

Digital Channels

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Quality Management

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Speech Analytics

Digital Channels

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

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