8x8 eXperience Communications Platformlink to this section
Winter 2023 Release Highlights
Key Announcements
Unified Communications
New features and enhancements include a composed experience for system administrators, enhanced integration options with Salesforce and Microsoft Dynamics 365, calendar event reminders, and app user experience updates.
Contact Center
Quality Management and Speech Analytics now includes features to improve digital interaction evaluations and 8x8 interaction survey analysis.
Globalization
8x8 Global Reach™ extends to 58 countries, now including Ecuador and Slovakia.
Unified Communicationslink to this section
Mobile Admin
For the 8x8 system administrator on the move, this composed experience helps boost operational efficiency and confidence in 8x8 services by surfacing key metrics and parameters. Mobile Admin simplifies access to common operational tasks and facilitates immediate visibility into incidents and updates.
Microsoft Dynamics 365 Integration
Deeper integration with this leading CRM platform now includes compatibility with Unified Interface, the latest generation of Microsoft’s UX that enables customers to tailor CX workflows within Dynamics. Customers can also benefit from single sign-on with SAML via Azure and track leads through custom lookup and search.
Sales engagement integration for Salesforce
This enriched add-on experience for Salesforce users streamlines record keeping and process automation for high-volume calling environments, and enables the deployment of customized sales cadence workflows.
Salesforce integration support page
SMS spam blocking
In addition to a user’s ability to block SMS messages to their numbers, admins can now block incoming messages from certain numbers for the entire company, helping to mitigate spam.
Calendar event reminders
Multi-tasking made easy! Receive calendar event reminders in 8x8 Work several minutes before a meeting starts, and join the meeting easily with one click directly from the reminder.
User experience improvements for chat rooms and warm transfers
A new warning message pops up when creating or editing a chat room if the name selected is already in use.
The warm transfer icon is automatically disabled if the maximum number of concurrent calls has been reached.
Contact Centerlink to this section
Advancing 8x8 Quality Management for digital interactionslink to this section
For contact center quality evaluators, Quality Management and Speech Analytics have added access to all digital channel details and to all attachments within those digital channels. This allows evaluators to have all the information they need for complete and comprehensive interaction evaluations.
Globalizationlink to this section
Expanded PSTN replacement services
8x8’s Global Reach™ now extends to 58 countries, with the new additions of Ecuador and Slovakia. 8x8 remains committed to expanding support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce.
