8x8 Unified Communications’ Feature Highlights -
Fall 2020
8x8 Unified Communications’ Feature Highlights -
Fall 2020
Discover the latest innovations across the 8x8 Open Communications Platform portfolio. See what’s new with our Fall 2020 release!
Business Phone
Block spam callers
Block spam calls at the extension level.
Ability to see the country that you are calling and its local time
Country and local time displayed while dialing an international number in the expanded dial pad mode.
Filter call recordings and voicemail
Ability to filter call recordings and voicemail by number or name.
Stacked concurrent incoming calls
Concurrent incoming calls are stacked allowing users to review and choose the one they want to answer.
Ability to remove conference participant from a call
Option to remove a person from a conference call instead of waiting for them to drop off.
Business Phone
Block spam callers
Block spam calls at the extension level.
Ability to see the country that you are calling and its local time
Country and local time displayed while dialing an international number in the expanded dial pad mode.
Filter call recordings and voicemail
Ability to filter call recordings and voicemail by number or name.
Stacked concurrent incoming calls
Concurrent incoming calls are stacked allowing users to review and choose the one they want to answer.
Ability to remove conference participant from a call
Option to remove a person from a conference call instead of waiting for them to drop off.
Business Phone
Block spam callers
Block spam calls at the extension level.
Ability to see the country that you are calling and its local time
Country and local time displayed while dialing an international number in the expanded dial pad mode.
Filter call recordings and voicemail
Ability to filter call recordings and voicemail by number or name.
Stacked concurrent incoming calls
Concurrent incoming calls are stacked allowing users to review and choose the one they want to answer.
Ability to remove conference participant from a call
Option to remove a person from a conference call instead of waiting for them to drop off.
Business Phone
Block spam callers
Block spam calls at the extension level.
Ability to see the country that you are calling and its local time
Country and local time displayed while dialing an international number in the expanded dial pad mode.
Filter call recordings and voicemail
Ability to filter call recordings and voicemail by number or name.
Stacked concurrent incoming calls
Concurrent incoming calls are stacked allowing users to review and choose the one they want to answer.
Ability to remove conference participant from a call
Option to remove a person from a conference call instead of waiting for them to drop off.
Integrations
8x8 Voice for Microsoft Teams
Enable Microsoft Teams users to make and receive phone calls using the native Microsoft Teams app and 8x8 calling plans.
Integrations
8x8 Voice for Microsoft Teams
Enable Microsoft Teams users to make and receive phone calls using the native Microsoft Teams app and 8x8 calling plans.
Integrations
8x8 Voice for Microsoft Teams
Enable Microsoft Teams users to make and receive phone calls using the native Microsoft Teams app and 8x8 calling plans.
Integrations
8x8 Voice for Microsoft Teams
Enable Microsoft Teams users to make and receive phone calls using the native Microsoft Teams app and 8x8 calling plans.
Meetings
Support for up to 100 Participants
Up to 100 active participants are supported for all meetings.
End-to-end encryption
End to end encryption using a shared key and across all video endpoints.
Meeting analytics
Quality monitoring, adoption and usage metrics for meetings.
Audio sharing
Share audio from a Windows PC or any browser tab in a meeting.
YouTube video sharing
Share any YouTube video in a meeting.
Branding
Personalize meetings with a custom background and logo and a vanity URL.
Meetings
Support for up to 100 Participants
Up to 100 active participants are supported for all meetings.
End-to-end encryption
End to end encryption using a shared key and across all video endpoints.
Meeting analytics
Quality monitoring, adoption and usage metrics for meetings.
Audio sharing
Share audio from a Windows PC or any browser tab in a meeting.
YouTube video sharing
Share any YouTube video in a meeting.
Branding
Personalize meetings with a custom background and logo and a vanity URL.
Meetings
Support for up to 100 Participants
Up to 100 active participants are supported for all meetings.
End-to-end encryption
End to end encryption using a shared key and across all video endpoints.
Meeting analytics
Quality monitoring, adoption and usage metrics for meetings.
Audio sharing
Share audio from a Windows PC or any browser tab in a meeting.
YouTube video sharing
Share any YouTube video in a meeting.
Branding
Personalize meetings with a custom background and logo and a vanity URL.
Meetings
Support for up to 100 Participants
Up to 100 active participants are supported for all meetings.
End-to-end encryption
End to end encryption using a shared key and across all video endpoints.
Meeting analytics
Quality monitoring, adoption and usage metrics for meetings.
Audio sharing
Share audio from a Windows PC or any browser tab in a meeting.
YouTube video sharing
Share any YouTube video in a meeting.
Branding
Personalize meetings with a custom background and logo and a vanity URL.
8x8 Work Apps
Calendar-based status and availability in 8x8 Work for Desktop
Allows you to set presence automatically based on your calendar events.
Share multiple messages through third-party apps in 8x8 Work for Mobile
Ability to select multiple messages and share them using third-party apps.
Dark Mode on 8x8 Work
Protect your eyes and phone battery with Dark Mode. This feature is enabled automatically when you switch the dark mode ON using the device setting.
Snooze chat/SMS notifications
Users can snooze conversations using the ‘Snooze Conversation’ button.
Fire up your tablets with 8x8 Work
8x8 Work for Mobile app now available on Amazon Appstore. Install it on select Fire tablets and benefit from the larger display and ease of use.
8x8 Work Apps
Calendar-based status and availability in 8x8 Work for Desktop
Allows you to set presence automatically based on your calendar events.
Share multiple messages through third-party apps in 8x8 Work for Mobile
Ability to select multiple messages and share them using third-party apps.
Dark Mode on 8x8 Work
Protect your eyes and phone battery with Dark Mode. This feature is enabled automatically when you switch the dark mode ON using the device setting.
Snooze chat/SMS notifications
Users can snooze conversations using the ‘Snooze Conversation’ button.
Fire up your tablets with 8x8 Work
8x8 Work for Mobile app now available on Amazon Appstore. Install it on select Fire tablets and benefit from the larger display and ease of use.
8x8 Work Apps
Calendar-based status and availability in 8x8 Work for Desktop
Allows you to set presence automatically based on your calendar events.
Share multiple messages through third-party apps in 8x8 Work for Mobile
Ability to select multiple messages and share them using third-party apps.
Dark Mode on 8x8 Work
Protect your eyes and phone battery with Dark Mode. This feature is enabled automatically when you switch the dark mode ON using the device setting.
Snooze chat/SMS notifications
Users can snooze conversations using the ‘Snooze Conversation’ button.
Fire up your tablets with 8x8 Work
8x8 Work for Mobile app now available on Amazon Appstore. Install it on select Fire tablets and benefit from the larger display and ease of use.
8x8 Work Apps
Calendar-based status and availability in 8x8 Work for Desktop
Allows you to set presence automatically based on your calendar events.
Share multiple messages through third-party apps in 8x8 Work for Mobile
Ability to select multiple messages and share them using third-party apps.
Dark Mode on 8x8 Work
Protect your eyes and phone battery with Dark Mode. This feature is enabled automatically when you switch the dark mode ON using the device setting.
Snooze chat/SMS notifications
Users can snooze conversations using the ‘Snooze Conversation’ button.
Fire up your tablets with 8x8 Work
8x8 Work for Mobile app now available on Amazon Appstore. Install it on select Fire tablets and benefit from the larger display and ease of use.
Admin Console
Role-Based Access Controls
Predefined Roles: Role-Based Access Controls provide administrators with predefined roles for company administrator, IT administrator, and contact center administrator.
Create Site Administrator: Ability to create specific site administrators for access to specific sites and set up granular control for billing and ordering administrators.
E911
To comply with Kari’s Law and make it easier for our customers to support 911 dials, 8x8 Admin Console allows for administrators to specify who should receive these notifications, which include details (time, user name, extension number, address, and emergency number dialed) to provide information about emergency calls.
Azure Active Directory Integration
Configure Azure Active Directory (Azure AD) for User Single Sign-On (SSO) and User Provisioning to allow users to authenticate into any 8x8 application using their corporate Azure AD credentials.
Admin Console
Role-Based Access Controls
Predefined Roles: Role-Based Access Controls provide administrators with predefined roles for company administrator, IT administrator, and contact center administrator.
Create Site Administrator: Ability to create specific site administrators for access to specific sites and set up granular control for billing and ordering administrators.
E911
To comply with Kari’s Law and make it easier for our customers to support 911 dials, 8x8 Admin Console allows for administrators to specify who should receive these notifications, which include details (time, user name, extension number, address, and emergency number dialed) to provide information about emergency calls.
Azure Active Directory Integration
Configure Azure Active Directory (Azure AD) for User Single Sign-On (SSO) and User Provisioning to allow users to authenticate into any 8x8 application using their corporate Azure AD credentials.
Admin Console
Role-Based Access Controls
Predefined Roles: Role-Based Access Controls provide administrators with predefined roles for company administrator, IT administrator, and contact center administrator.
Create Site Administrator: Ability to create specific site administrators for access to specific sites and set up granular control for billing and ordering administrators.
E911
To comply with Kari’s Law and make it easier for our customers to support 911 dials, 8x8 Admin Console allows for administrators to specify who should receive these notifications, which include details (time, user name, extension number, address, and emergency number dialed) to provide information about emergency calls.
Azure Active Directory Integration
Configure Azure Active Directory (Azure AD) for User Single Sign-On (SSO) and User Provisioning to allow users to authenticate into any 8x8 application using their corporate Azure AD credentials.
Admin Console
Role-Based Access Controls
Predefined Roles: Role-Based Access Controls provide administrators with predefined roles for company administrator, IT administrator, and contact center administrator.
Create Site Administrator: Ability to create specific site administrators for access to specific sites and set up granular control for billing and ordering administrators.
E911
To comply with Kari’s Law and make it easier for our customers to support 911 dials, 8x8 Admin Console allows for administrators to specify who should receive these notifications, which include details (time, user name, extension number, address, and emergency number dialed) to provide information about emergency calls.
Azure Active Directory Integration
Configure Azure Active Directory (Azure AD) for User Single Sign-On (SSO) and User Provisioning to allow users to authenticate into any 8x8 application using their corporate Azure AD credentials.
Globalization
NEW PSTN replacement services in Greece, Kazakhstan, Peru and South Africa
Increases the number of countries with local DIDs and PSTN replacement services to 42. Complements existing support for local numbers (DID and Toll-free) and outbound calling (unmetered calling to Greece, Peru and South Africa are included in X Series X4 and above).
X Series for Republic of Ireland
PSTN interop, domestic call plans and Euro pricing, with Integration support for Microsoft Teams, Microsoft Office 365, Microsoft Dynamics, Outlook, Google G-Suite and Salesforce.
Virtual presence via local numbers now exceeds 120 countries
Most recently added countries where 8x8 can connect via local DID and/or Toll-free numbers: Barbados, Belarus, Bosnia and Herzegovina, Cayman Islands, French Guiana, Ghana, Guadeloupe, Iceland, Kazakhstan, Macau, Macedonia, Madagascar, Mali, Martinique, Mauritius Island, Mayotte, Moldova, Montenegro, Namibia, Seychelles, St Bartélemy, St Martin, Trinidad & Tobago, Uganda.
Globalization
NEW PSTN replacement services in Greece, Kazakhstan, Peru and South Africa
Increases the number of countries with local DIDs and PSTN replacement services to 42. Complements existing support for local numbers (DID and Toll-free) and outbound calling (unmetered calling to Greece, Peru and South Africa are included in X Series X4 and above).
X Series for Republic of Ireland
PSTN interop, domestic call plans and Euro pricing, with Integration support for Microsoft Teams, Microsoft Office 365, Microsoft Dynamics, Outlook, Google G-Suite and Salesforce.
Virtual presence via local numbers now exceeds 120 countries
Most recently added countries where 8x8 can connect via local DID and/or Toll-free numbers: Barbados, Belarus, Bosnia and Herzegovina, Cayman Islands, French Guiana, Ghana, Guadeloupe, Iceland, Kazakhstan, Macau, Macedonia, Madagascar, Mali, Martinique, Mauritius Island, Mayotte, Moldova, Montenegro, Namibia, Seychelles, St Bartélemy, St Martin, Trinidad & Tobago, Uganda.
Globalization
NEW PSTN replacement services in Greece, Kazakhstan, Peru and South Africa
Increases the number of countries with local DIDs and PSTN replacement services to 42. Complements existing support for local numbers (DID and Toll-free) and outbound calling (unmetered calling to Greece, Peru and South Africa are included in X Series X4 and above).
X Series for Republic of Ireland
PSTN interop, domestic call plans and Euro pricing, with Integration support for Microsoft Teams, Microsoft Office 365, Microsoft Dynamics, Outlook, Google G-Suite and Salesforce.
Virtual presence via local numbers now exceeds 120 countries
Most recently added countries where 8x8 can connect via local DID and/or Toll-free numbers: Barbados, Belarus, Bosnia and Herzegovina, Cayman Islands, French Guiana, Ghana, Guadeloupe, Iceland, Kazakhstan, Macau, Macedonia, Madagascar, Mali, Martinique, Mauritius Island, Mayotte, Moldova, Montenegro, Namibia, Seychelles, St Bartélemy, St Martin, Trinidad & Tobago, Uganda.
Globalization
NEW PSTN replacement services in Greece, Kazakhstan, Peru and South Africa
Increases the number of countries with local DIDs and PSTN replacement services to 42. Complements existing support for local numbers (DID and Toll-free) and outbound calling (unmetered calling to Greece, Peru and South Africa are included in X Series X4 and above).
X Series for Republic of Ireland
PSTN interop, domestic call plans and Euro pricing, with Integration support for Microsoft Teams, Microsoft Office 365, Microsoft Dynamics, Outlook, Google G-Suite and Salesforce.
Virtual presence via local numbers now exceeds 120 countries
Most recently added countries where 8x8 can connect via local DID and/or Toll-free numbers: Barbados, Belarus, Bosnia and Herzegovina, Cayman Islands, French Guiana, Ghana, Guadeloupe, Iceland, Kazakhstan, Macau, Macedonia, Madagascar, Mali, Martinique, Mauritius Island, Mayotte, Moldova, Montenegro, Namibia, Seychelles, St Bartélemy, St Martin, Trinidad & Tobago, Uganda.
Analytics
Analytics
Analytics
Analytics
Analytics for 8x8 Work (Virtual Office) v2.2
New Ring Group reports and updated support of Call Detail Record Types. API, Scheduling and Member Reporting options are also now available. On-request, Early Access program for planned Quality Management enhancements.
Ring Group Summary Report
Direct drill-down into Call Detail Records