8x8 eXperience Communications Platform
Fall 2021 Feature Highlights

Unified Communications

8x8 Voice for Microsoft Teams

Call recording now available in Microsoft Teams

The enhanced UC capabilities enabled by the 8x8 Voice for Microsoft Teams app now include support for automatic call recording. Once activated, Teams users have instant playback access to their call recordings from within the native Microsoft interface.

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Globalization

Global Reach extends to 48 countries and territories

8x8 PSTN cloud services target the needs of multinational organizations that require consistent support of 8x8 services in international locations, where they have satellite offices and in-region employees.

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Welcome to Russia, Japan, and Puerto Rico

These services now extend to Russia, Japan and Puerto Rico and enable support for enhanced inbound and outbound services, including in-country PSTN access, and local caller ID.

Learn about services in Russia

8x8 Work

Meet 8x8 Frontdesk

Introducing a new tailored experience for receptionists and operators handling high call volumes. The interface, available right in 8x8 Work, includes company-wide contact list, universal presence status and intuitive drag-and-drop actions for fast call resolution. All without any additional software to manage or install.

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Screengrab of 8x8 Frontdesk user experience

Join Zeus Kerravala, Founder and Principal Analyst with ZK Research and Dhwani Soni, Vice President, Product Design and User Experience at 8x8 as they discuss the market context for 8x8 Frontdesk and review the latest customer feedback.

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Flip meeting between devices

Seamlessly flip a meeting from one device to another with just a click. No need to leave a meeting to switch devices, maintain a cohesive meeting experience even while changing devices and locations.

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Advanced moderation

Regain control over your large meetings. Mute all participants and stop participant video to limit audio and visual distractions. Moderators can allow attendees to turn on their video and unmute when needed.

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Polls during live meetings

Use the polling feature to boost participant engagement, elicit feedback on relevant questions and gather sentiment during live meetings. Share poll responses with attendees.

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Emoji reactions

Send emoji reactions to respond to meeting content in real-time. Like what is being discussed? Send a thumbs up. Want to appreciate someone’s live presentation? Send across a clap emoji reaction.

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Meetings analytics find a new home

Powered by callstats.io, 8x8’s WebRTC monitoring and troubleshooting service, the latest suite of meeting reports provides real-time metrics and analytics on meeting performance, including support for the recently announced large-scale (500 participant) conferences.

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Contact Center

8x8 Contact Center now Recommended for Chrome Enterprise

8x8 Contact Center is now a Chrome Enterprise Recommended product having gone through Google’s verification program to ensure the solution is optimized for Chrome OS. 8x8 Contact Center makes it easy for Chrome OS users to quickly deploy and manage end-to-end customer experiences.

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New custom reporting in 8x8 Contact Center Analytics

Enhance your data story with interactive charts.
Create, save and share custom reports.
Create new custom metrics for display on widgets

See it in the release webinar

A new look for your 8x8 application dashboard

With a streamlined layout and fresh coat of paint, it’s easier than ever to navigate the 8x8 applications you use regularly. Get where you’re going faster and with fewer clicks.

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APIs and Embeddable Apps

SMS API - integration with Auth0

Coupled with 8x8’s SMS connectivity, developers will be able to send secure one-time passwords via the Auth0 platform to their users all over the world.

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Chat Apps & 2-Way SMS - Integration with Microsoft Dynamics

From Microsoft Dynamics’ Omnichannel for Customer Service, agents will be able to chat with customers via the different messaging channels - SMS, WhatsApp, Facebook Messenger, WeChat, Kakaotalk, Zalo, Viber

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Voice API - Voice Call Recording (Call Masking & IVR)

Available for Voice Interactive Response (IVR) and Call Masking - created to help improve business audit processes and to review staff-customer communications.

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8x8 Connect - Automation Builder

Create automated workflows from the 8x8 Connect dashboard to tackle complex business processes such as auto-replies from incoming messages or out-of-office replies.

Users can start by selecting from the built-in automation templates or create custom workflows to suit their unique use cases.

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8x8 Connect - Multi-language navigation

Apart from the default language in English, the dashboard can be navigated in Bahasa Indonesia, Simplified Chinese, and Thai.

This not only allows admins to delegate tasks such as sending messages or retrieving reports to local campaign managers, it also encourages small local businesses to run their messaging campaigns via 8x8 Connect.

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