8x8 for Salesforce
8x8 for Salesforce
Expand your Sales and Service Cloud to manage customer communication in one easy integration.
Talk with your customers in a whole new way
Transform sales and service with integrated in-app communications and contact center all presented within the familiar Salesforce interface
Radically improve first contact resolution
Determine customer intent and deliver calls with rich context to the right agent every time. Know what your customers need and resolve that need on the first call.
Gain relevant insights into customer interactions
Access insightful dashboards and flexible reporting options to reveal how effectively you communicate with customers, including call activity detail and sentiment analysis. Track and analyze agent performance with quality metrics and performance management and quickly identify areas for improvement.
Automate tasks and workflows
Automate service workflows and tasks to improve agent productivity and satisfaction, resulting in more positive customer outcomes and higher IT efficiency.
Instantly adding rich integrated communications capabilities to any Salesforce user
Add rich integrated communications and contact center capabilities to any Salesforce user located anywhere in the world.
8x8’s single communications and contact center integration for Salesforce is like no other.
One Integration
A single communications and contact center integration for Sales and Service Cloud, supporting every Salesforce user - from sales to support
Key Insights
One view of your customer with integrated interaction journey analytics, sentiment analysis and quality metrics to help you make informed decisions
Automation
Increasing productivity with integrated sales and service workflow automation and rich call context delivered in a single Sales and Service Cloud integration
Global Reach™
Global Reach™ enabling sales and service agents to connect from virtually anywhere on the globe with enterprise-grade QoS and meaningful SLAs
With features that enrich every interaction and optimize every customer engagement.
First contact resolution
Analytics & reporting
- IVR
- Intelligent routing
- Agent triage
- Screen pop
- Call notes
- Call metadata & recording
- Speech analytics & sentiment analysis
- Quality metrics & feedback management
- Call transcriptions
Automation
Embedded communications
- Call logging
- Task creation
- Workflow integration
- Call lookup
- Contact history
- Click to call
- Call queuing
- Call hold & forwarding
- 3-way conferencing
- Call recording
First contact resolution
- IVR
- Intelligent routing
- Agent triage
- Screen pop
- Call notes
Analytics & reporting
- Call metadata & recording
- Speech analytics & sentiment analysis
- Quality metrics & feedback management
- Call transcriptions
Automation
- Call logging
- Task creation
- Workflow integration
- Call lookup
- Contact history
Embedded communications
- Click to call
- Call queuing
- Call hold & forwarding
- 3-way conferencing
- Call recording
One communications and contact center platform for your entire organization.
8x8’s Open Communications Platform extends integrated communications and contact center capabilities to all of your users, including users who may not be using Salesforce.
One vendor for everything
A single vendor trusted by millions of users that offers a full range of communications and contact center features. From front line workers to contact center agents to knowledge workers, 8x8’s flexible pricing plans allow organizations to pick and choose the right options for every user.
A single management console
Manage all of your users from a single management console. Manage users and teams, set user permissions, enable features and configure users and application settings from a single management console.
Connect all your employees
8x8 for Salesforce includes a chat integration with Chatter and Slack, so that 8x8 Work messaging users can connect with Salesforce and Slack users and participate in shared message rooms. And all 8x8 users share the same common communications infrastructure, meaning that they can call each other or connect with customers using the same global reach and calling plans.
Comprehensive analytics
8x8 provides comprehensive analytics across the entire organization, including Salesforce and non-Salesforce users. Get advanced insights with a single view across your entire organization with speech analytics, call and meeting analytics as well as quality management.
