Simplify every interaction by bringing customer data, channels, and collaboration tools into one intuitive platform. With real-time insights, seamless integrations, and built-in flexibility, agents deliver smarter support—anytime, from anywhere.
8x8 Agent Workspace unifies voice, conversational AI, webchat, email, video, messaging apps, CRM data, and collaboration tools in one intuitive interface. Empower agents with fast, accurate access to critical information across every channel with the integrated 8x8 Knowledge Base.
Leverage AI-powered summaries, sentiment analysis, and topic detection to give agents smarter, low-effort insights. Drive faster, more personalized conversations with direct integration to the 8x8 CRM.
Co-Browse reduces back-and-forth by letting agents visually guide customers, cutting down on miscommunication and boosting first-contact resolution with minimal effort.
Here’s everything else the 8x8 Contact Center does.
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Support agents with tools built to save time and deliver results.
Drive strong CX and more efficient operations with our integrated partner solutions.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
