Connect customers to the right agents
Intelligently route all interactions to ensure customers are connected to the best agent.
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
8x8 CRM is a native application embedded within the agent interface to consolidate your contact center tools and customer record data in a single, unified interface.
Reduce average handle time
Automatically present customer records at the start of every interaction.
Reduce agent effort
Seamless, consolidated interface with built-in CRM to enhance overall productivity.
Minimize complexity
Integrate information from other systems, funneling customer data to a single screen.
Connect customers to the right agents
Intelligently route all interactions to ensure customers are connected to the best agent.
Reduce average handle time
Automatically present customer records at the start of every interaction.
Reduce agent effort
Seamless, consolidated interface with built-in CRM to enhance overall productivity.
Minimize complexity
Integrate information from other systems, funneling customer data to a single screen.
Connect customers to the right agents
Intelligently route all interactions to ensure customers are connected to the best agent.
Reduce average handle time
Automatically present customer records at the start of every interaction.
Reduce agent effort
Seamless, consolidated interface with built-in CRM to enhance overall productivity.
Minimize complexity
Integrate information from other systems, funneling customer data to a single screen.
Connect customers to the right agents
Intelligently route all interactions to ensure customers are connected to the best agent.
Reduce average handle time
Automatically present customer records at the start of every interaction.
Reduce agent effort
Seamless, consolidated interface with built-in CRM to enhance overall productivity.
Minimize complexity
Integrate information from other systems, funneling customer data to a single screen.
Connect data silos to personalize interactions.
With 8x8 CRM, you can easily bridge data gaps between disparate applications making it simple for the agent to have fast access to customer data allowing every interaction to be a bit more personalized.
One interaction hub for every step in the customer journey.
A single, intuitive, and consolidated interface for the contact center and CRM make the handling of customer interactions as seamless as possible without having to toggle between multiple applications.
Boost agent productivity
Provide instant and clear access to critical information.
Reduce customer frustration
Ensure your customers will not have to manually give or repeat their information for every interaction.
Increase upsell opportunities
Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.
Enhance operational visibility
Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.
Boost agent productivity
Provide instant and clear access to critical information.
Reduce customer frustration
Ensure your customers will not have to manually give or repeat their information for every interaction.
Increase upsell opportunities
Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.
Enhance operational visibility
Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.
Boost agent productivity
Provide instant and clear access to critical information.
Reduce customer frustration
Ensure your customers will not have to manually give or repeat their information for every interaction.
Increase upsell opportunities
Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.
Enhance operational visibility
Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.
Boost agent productivity
Provide instant and clear access to critical information.
Reduce customer frustration
Ensure your customers will not have to manually give or repeat their information for every interaction.
Increase upsell opportunities
Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.
Enhance operational visibility
Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.
Easily Integrate with Other CRMs
Related Features
CX Analytics
Groundbreaking tool to provide visibility into customer interactions.
Quality Management
Deliver exceptional customer service.
Speech Analytics
Valuable insights for your call center.
Digital Channels
Enhance customer experience with digital channels.
Related Features
CX Analytics
Groundbreaking tool to provide visibility into customer interactions.
Quality Management
Deliver exceptional customer service.
Speech Analytics
Valuable insights for your call center.
Digital Channels
Enhance customer experience with digital channels.
Related Features
CX Analytics
Groundbreaking tool to provide visibility into customer interactions.
Quality Management
Deliver exceptional customer service.
Speech Analytics
Valuable insights for your call center.
Digital Channels
Enhance customer experience with digital channels.
Related Features
CX Analytics
Groundbreaking tool to provide visibility into customer interactions.
Quality Management
Deliver exceptional customer service.
Speech Analytics
Valuable insights for your call center.
Digital Channels
Enhance customer experience with digital channels.