Customer Relationship Management (CRM)

8x8 CRM is a native application embedded within the agent interface to consolidate your contact center tools and customer record data in a single, unified interface.

Key benefits

  • Intelligently route all interactions to ensure customers are connected to the best agent.
  • Seamless, consolidated interface to enhance overall productivity.
  • Automatically present customer records at the start of every interaction.
  • Integrate information from other systems, funneling customer data to a single screen.
  • Intelligently route all interactions to ensure customers are connected to the best agent.
  • Seamless, consolidated interface to enhance overall productivity.
  • Automatically present customer records at the start of every interaction.
  • Integrate information from other systems, funneling customer data to a single screen.

Learn more about CRM

Boost agent productivity

Provide instant and clear access to critical information.

Boost agent productivity

Provide instant and clear access to critical information.

Reduce customer frustration on all interaction types

Streamline interactions and eliminate the need for customers to manually provide or repeat information.

Reduce customer frustration on all interaction types

Streamline interactions and eliminate the need for customers to manually provide or repeat information.

Increase cross-sell and up-sell opportunities

A simplified user experience allows the agent to easily reference key customer information to promote a sale.

Increase cross-sell and up-sell opportunities

A simplified user experience allows the agent to easily reference key customer information to promote a sale.

Enhance operational visibility

Unify context with integration of customer history from multiple applications.

Enhance operational visibility

Unify context with integration of customer history from multiple applications.

8x8 CRM is part of a full suite of capabilities

Contact Center

8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.

Other related features

CX Analytics

Quality Management

Speech Analytics

Digital Channels

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Quality Management

Groundbreaking tool to provide visibility into customer interactions.

Deliver exceptional customer service.

Speech Analytics

Digital Channels

Valuable insights for your call center.

Enhance customer experience with digital channels.

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

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